Rogers Body Shop / Master Collision

2440 Fernbrook Ln N, Plymouth, MN 55447, USA

Address:	2440 Fernbrook Ln N, Plymouth, MN 55447, USA
Phone:	+1 763-509-0900
Site:	mastercollisiongroup.com
Rating:	3.8
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8:30AM–12PM Closed

Location

Photos 1

Reviews 15

Steve Pederson

First off the communication was appalling. My car was over a week late (In the shop for over 3 weeks) with little or no explanation. Once I finally got my car, there were multiple problems that should have been caught. They replaced the driver’s side mirror with the wrong one. It should have been a folding mirror, but it was not. The horn was replace with the wrong horn. Two low note horns were installed. The hood was put on crooked. While buffing the car they burnt through the paint on the fender. The front license plate holder was not reinstalled. They also stated they could not find the chrome covers for the outside mirrors. I did the research and found the parts for them to order. Weeks later, they were still not ordered. Weeks later the correct mirror was still not ordered. Where is the quality control? Every time I called and talked to someone, they were very polite, but that does not make up for the poor quality of work and over 2 months to get the work completed.

Anonymous User

I still remember when I brought my car there 5 years ago. They did some body work on it and chipped some paint off the door when they did it. I didnt notice it at first, but after closer inspection when I got home, I noticed the paint. I brought it back immediately (within 30 minutes of leaving of the shop), but they said they didnt do it. They said the chips were already there. Then we looked at the pictures they took before they worked on it and there were no chips. They then said that it probably happened on my way home. Well, it didnt (I had a 1/2 mile drive and parked in the driveway to inspect), but it was my fault I didnt catch it while still at the shop. These chips were large, like another door had smashed into it and took out two quarter sized chips of paint. I still feel conned, but I should have looked. I guess I shouldnt have trusted their work. Beware! Inspect your car fully before you leave with it.

Matt Blandin

My wife and I were in separate accidents within a week of each other, and we both brought our cars in here for repair (upon a family recommendation). We had both had excellent experiences. Janice handled both of our claims through our insurance company, and she was great. She was polite, friendly, and available to help (or got back to us immediately if she was unavailable when we called). She helped handle the insurance billing entirely for us, making the process almost painless. Our vehicles both came back in great shape, the repairs were flawless. They even cleaned the interior and exterior of our vehicles for us. My Jeep hasnt been this clean since I bought it. Everyone we dealt with at Rogers Master Collision was great!

Brandon Walker

I was referred to them by a neighbor and was not disappointed. Their service was quick and of good quality. The staff were friendly and I never felt like they were just trying to make a buck off of me. Their quote was dead on and they checked with me before fixing one additional item that came to light after the bumper was off. I would definitely recommend them to friends and family, and I will go back to them in the future if I ever need repairs. The car I brought in for repair was a brand new Mazda CX-5 with a rare paint color and they matched it perfectly.

Terence Miranda

I needed a minor dent repair and brought my car in for a quote. It was the Friday before memorial weekend and I got there less than an hour before closing. I was immediately greeted by Brian the manager. He inspected my car and told me he could fix it himself in a jiffy. He personally drove it into the shop, rolled up his sleeves and got to work. After the job was done, he told me I didnt owe him a thing! He also helped wipe off some paint scrape marks with thinner and sent me on my way. I would highly recommend this place. Good service and good people!

Sean Thuok

The other reviews (on Yelp) made me wary, but I decided to get an estimate anyways due to closeness to work. I brought my 2015 Acura TLX in during my lunch break and worked with BLAKE RUNNING HAWK! He provided me with extraordinary service from the time I walked in, up to when I picked up my car. He went above and beyond finding ways to save me money (since I was paying out of pocket). The car looked better than the day I bought it. The facility is really clean (even the shop!) and friendly staff. I would highly recommend.

Karen Quinby

Just got my car back. Had damage to a side view mirror. Rogers was the only place we went to that would even try to fix the mirror rather than putting on a new one. They said if that didnt work they would have to order a new one but would try it first. Because of the complexity of the mirror it was over a $700 fix if it was replaced. The Ford dealer was going to charge us over $900. Not only were they able to fix it for $100 but they super cleaned the car also. We were so happy with the results. Thanks Rogers.

Anonymous User

When I got in an accident with my Mercedes I called the dealership and asked them who the best collision repair company in town was and they sent me to Rogers Master Collision. The work done was top notch and they were fast and easy to work with. I would highly recommend them, why not work with the best?

Cassy Bedell

I had a great experience here, they replaced my windshield and did excellent work. Very professional. I waited in the lobby while the work was done - free wifi, coffee, and comfortable waiting area. I definitely recommend!

Nick 3D

Rogers does excellent work but doesnt have a very professional attitude if they dont like your insurance company.

Rajeev Agrawal

Love the service..they cleaned up my car and painted it rusty spots tooo free of cost.very professional guys.

Ryan Koch

Went in for a paint estimate, they were able to buff it out on the spot for no charge!

Rafael Vasconcellos

Very professional level of service. Good quality on the work and lifetime warranty.

MaSs030388

Great place to go if you need quality help. 10/10 would recommend.

Becky Brown

They help us out a lot.