Bonfe

Reviews 3

EM

Emily Jackson

I am absolutely thrilled with the service I received from Bonfes, as a newer homeowner they made me feel educated and comfortable with the decisions I was making, not once did I feel they were trying to push me into a decision because it would profit them the most. They all arrived promptly and treated my home with the utmost respect! I will be using Bonfes in the future for my various home needs. Heres my detailed account (sorry its so long but I want to recognize everyone and what a great job they did!) -My AC unit went out and ultimately needed to be replaced - throughout the process I worked with four technicians: Cody K, Trevor S, and Nick P. Cody came out to look at what was going on first and he took the time to explain what was going wrong and show me pictures, all my options, and what he personally would recommend. After deciding to replace the unit, Cody got Trevor out to my house right away to get the measurements he needed and to discuss the different models and add ons available. Cody stayed at my house until Trevor arrived so he could explain everything to Trevor for a smooth transition -- in this time Cody was very personable and easy to talk to and got the ball rolling on financing to expedite the process once Trevor arrived. Trevor came back with all options and helped talk me through pros and cons of the available models and add ons and didnt once make me feel like he was pushing the more expensive items just for a better profit. Trevor came back two days later and installed everything, he worked efficiently and respected my house and my time. After finishing, Trevor tested everything and took the time to show me some differences in replacing the filters and showed me the information I would need to purchase new filters. While installing Trevor identified an adjustment that needed to be made by an electrician that he discussed with me and he ensured that he identified the specific part so the electrician would be sure to have it on the truck when he came out. Nick P. came out the next day and got the minor update done (at no cost to me) in 15min! Nick also treated my house with the utmost respect even when I indicated he didnt need to put shoe coverings on because he would barely be touching any carpeting he insisted he did to ensure my carpet wouldnt get dirty. Upon leaving Nick also discussed he noticed the aging of my hardwired smoke detectors and discussed with me Bonfes available services to replace those. I appreciated this informative information that I will keep in mind for later this summer; once again I also appreciated that I didnt feel like he was trying to push a service on me. Thank you to all these gentlemen as you made this newer homeowner feel a lot more comfortable with a significant purchase!

MA

Marshall Norcutt

My overall experience was troubling, but the second tech to visit my home was spectacular and the 4 star rating is really thanks to his efforts. If not for him I probably would have rated the service at a 2. Im new to home ownership and the home warranty chosen by the previous owner was with banfe. Maybe this is just the process, but they really need to work on their communication process. Unfortunately my boiler started acting up the Fri. before the Christmas holiday. I was told the tech would arrive around 11 and by 3pm I had not heard anything from Banfe. When I called to find out what was up I was informed they dont make guarantees on arrival times. A fact that would have been nice to know when I scheduled or for them to at least call and tell me the tech was running late. He finally arrived at 5:30pm and learned a couple of parts were no longer working and with the warehouse closed banfe was willing to leave as many space heaters as I needed to make due. On Sat, still with no heat I had to call Banfe at 11 to find out what was going on with the part and to see if the warehouse had it, or wasnt going to open. I was told the warehouse wasnt open and theyd know more on Monday. Monday again I had to call to get information only to find out the warehouse wasnt open and that on Tues they would have the part. On Tues I spoke with Banfe to have the tech Ryan come out that I was supposed to receive the part first from the warehouse. Now 5 days had passed w/o heat. I called back again to check on the part and was told they had to get it out of state but it should arrive on Wed or Thurs. Wed. no part arrived. Thurs I had to call again and learned it could take as long as Fri. to get the part, but once I recieved it they would send someone out. Fortunately the part arrived Thurs afternoon the UPS guy just left it on the door step (without knocking so it might have been earlier) and Ryan came and fixed the boiler by 8:30 or so. Had he not got it to run with a simple work around on Tues. I would have been without heat during a MN winter with temps near freezing for almost a week. With the holiday in the middle of all of this some delays are understood, but the level of communication from them was so horrible if it werent for Ryan I would never be able to recommend them to anyone. As it stands I know they have one reliable tech, but dont seem to care at all about customer service. Banfe keep Ryan, give him a raise, find more techs like him and learn how to communicate better with your clients, please.

DA

Dave Sanford

Initially we called Bonfes because they were the only company that could attend to our plumbing emergency on the same day, the sink cracked and broke at the supports and fell down creating a break in the plumbing behind the wall. The initial trip fee was less than competitors would have been, but the final cost was much higher than anticipated in the $1,400 dollar range, after a reduction if we participated in a monthly maintenance plan with them. Included in the repair was a new sink. The plumber they sent out forgot to order it while still in the home and it ended up taking 4 weeks and multiple calls by myself to them before they finally returned to finish the repair. They did not send out the original plumber and the second plumber they sent out appeared to be more professional than the first one, but knew he was under scrutiny for the companies initial incompetence. Unfortunately we had already signed up for their maintenance plan and it was a 12 month plan that could not be cancelled until after 12 months so we planned to use them for other things to get some return out of them. As part of the selling point of Bonfes Peace of Mind service contract we were told that people in this program were given high priority and expedient service for any needs after signing up. That was a big crock of crap. We called them twice under the plan, once for a service tune up and once for an electrician to replace a fan switch that had shorted out and smoked up the bathroom. In each instance the next available appointment was 4-5 weeks out from the date I called to schedule. The electrician, Matt Johnson, was the most professional of anyone they sent out to our home. In our instances, Bonfes original promises were a completely inaccurate and someone in the office should look up the definitions of priority and expedient. Finally, when we wanted to cancel that piece of crap Peace Of Mind agreement, the contract stated we must notify them in writing 30 days in advance. Coincidentally, Bonfes did not print their address on the receipt and their website did not list their address to mail correspondence to. While the concept of a prepaid coverage plan is a decent one if you know you will need multiple repairs in the next year, do not expect anything to be prompt or satisfying if you do sign up. If you do not know for certain you will need multiple repairs in the next year, save your money. If any of you have a hard time locating their address it is: 505 Randolph Avenue St. Paul, MN 55102

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