Aquarius Water Conditioning - Little Canada

3180 Country Dr, Little Canada, MN 55117, USA

Address:	3180 Country Dr, Little Canada, MN 55117, USA
Phone:	+1 651-777-0448
Site:	aquariuswaterconditioning.com
Rating:	4.9
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM 9AM–1PM Closed

Location

Photos 55

Reviews 6

Travis Garner

The dial that determines when my system regenerates stoped working. Since my system is under warranty I called two weeks ago to set up a service call to get my system repaired. I was told I could expect to hear from the service tech either by the end of the day, or at the latest the following morning. I never recieved a call. I called in again and this time the person answering the phone scheduled a day and time window for the repair. I was told the part would be free, but I would be charged $89 for labor. I agreed. The tech arrived for the repair but did not have the correct part needed. We were told we would still be charged the $89 to diagnose the issue (this made no sense based on what I was told over the phone). We would then be charged an additional $116 for labor when the tech returns to perform the actual repair. I asked if he would have had the correct part today, what would I have been charged. I was told it would still be the $89 for a diagnosis, plus the $116 for the repair. He then tried to explain how it could be much worse without the warranty, as the cost would have been over $800. Does not change the fact that the service and pricing was misrepresented. Why was I told the total cost for repairs would be $89, and in the end be charged over $200 for a warranty item? What your technician explains, and what is explained by your office are two different things.

Rick Bryan

Hey Kelli, Rick here. You are my only point of contact so I’m sending this to you. Kenny was here for service and just left. We recently purchased this home which has a Kinetico installed and we were having issues. In short, this is my first experience with your company (and Kinetico). WOW. You have a customer for life. Kenny was great. Super friendly, knowledgeable, professional. I was in service for many years and wanted to learn about the system. I can’t tell you how much knowledge he conveyed to me in the short time he was here. I know I took much more of his time than he needed to take. I also know he had other service calls to get to. I can’t thank Kenny enough. I felt like a loser when he left as neither my wife or I had any cash to give him as a tip. It is so rare to have great service these days, and shame on us for not rewarding that. The downside of a cashless society I guess. Please thank him and pass this on to your company’s owner as well as Kinetico’s mother-ship if possible. Having people like him represent Kinetico is what will keep their business thriving for years to come. We talked about a reverse osmosis drinking water system for the future when we get settled in (Kenny’s suggestion based on me asking him about adding additional carbon filters for water taste. When it comes time we will certainly purchase the system from you. Again…WOW. Thanks! Best Regards, Rick

Kurt Rieger

All and all real good from sales to scheduling and to install. One thing I had though was the sales Andy had written down for a valve to be put In so I could have hard water to my outside faucets for no charge. When Eric came and did the install he didnt do that, and at the end of his service I asked him about it, and he said and showed me it wasnt on his transfer records. He did offer and said he still would do it even though be was out the door. I did say itll be ok for now. So Im writing this for your team to look into to see where it broke down. I do know Andy wrote in the notes to have it done, and It was on the hard copy paperwork, but NOT On Erics tablet transfer it wasnt. So between Andy, Monica, and Eric Id like to here what might have happened. I do agree "I said to Eric its ok", and he did offer. Again Im just interested in what you guys come up with on the break down on this issue. Maybe on a check up of the system down the road of time I could get that installed for free. Otherwise from sales, scheduling, and service all was awesome! You guys are good and we love the system, thanks you all deserve good feed back, just again wanted to maybe here on that breakdown of special notes of communication throughout one another. Again I agree at that moment I was offered to have it put in, but felt bad for Eric being all done, and ready to go. Sincerely, Kurt Rieger

Bev Dummer

Trevor and Jason called ahead and let us know when theyd be there and arrived at the time they specified.....they were very cordial and very easy to work with and talk to. Gave us plenty of information...Did a great job.....only one thing about the whole experience was they bypassed the hot water and did not turn it back on.....we did not realize that until we tried to use clothes washer and wash dishes later in the day.....so my husband was able to turn that back on; but then the water was very hard for showers that night and we then realized they also bypassed the water softener....my husband tried turning the valve back on, but couldnt budge it and was afraid he might wreck something so we called Aquarius to help us out; they got back to us in less than 2 hours and directed my husband on what to do.....it took a few days to get the water softened to the point we are used to, but, I guess thats pretty normal.....all in all, we are very happy with the work your Aquarius people did and we are also contemplating signing up for the service contract for both our softener and the new drinking water system. Thanks to all of you.

Kim Wilson

Wonderful!! Yes, wonderful is the word to describe my experience each and every time that Jeremy comes to service my Kinetico System. He is so knowledgeable and experienced with the Kinetico Systems, water, causes of problems, and ways to solve problems. Jeremy is very efficient during his service visits. He is a creative problem solver and I appreciate that he will share his opinions and give advice when I am trying to make decisions about plans and upgrades with my Kinetico System. Jeremys work ethic is impeccable. He keeps in contact about his arrival time and even when his day is running longer than expected he always arrives and keeps on working until he has perfectly completed the job. Not only is Jeremy a fantastic Service Pro, he is also an extremely friendly, welcoming, easy to talk to, fun to be around kind of person! After Jeremys work is finished and he leaves my house, my confidence, appreciation, and satisfaction with Aquarius Water Conditioning Kinetico Water Systems has been reconfirmed -- again and again!

Ellis Stewart

Our recent service began with a problem with the flow rate of our system which, at the time, included a Kinetico iron filter and softener. The first service call ended up being to clean the head of the iron filter. After less than two weeks the problem returned. Then the solution was to replace the iron filter with a new product by PowerLine. That device was installed about a week a later. After a couple of days our water was worse than ever. Full of particulate iron. The solution to that was to actually turn the PowerLine filter on. Somehow it got set to bypass. After another week our water turned incredibly salty and foamy one morning. The solution to that was to completely overhaul the head on the softener. It has now been ten days since the last service call, and our water is perfect! The flow rate is just right, the taste is better than ever before, and we are delighted with our residential water supply.