Massage Envy Vadnais Heights

925 Co Rd E East Suite 160, Vadnais Heights, MN 55127, USA

Address:	925 Co Rd E East Suite 160, Vadnais Heights, MN 55127, USA
Phone:	+1 651-203-1015
Site:	massageenvy.com
Rating:	2.5
Working:	8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–8PM 8AM–8PM

Location

Photos 17

Reviews 4

Korynn Schmidt

I had applied for a receptionist position at this message envy and I am shacking in my frustration of my experience. I had initially met with the director Amber and Sarah someone who has been working the reception for years.. I have my cosmetology license, 10 years of customers service experience, reception, phone work, office experience, multiply training in sales and marketing. I have delt with many different people and situations and always go above and beyond my job. Which I tried to make very clear to them in my interview. The director Amber and Sarah said "I can offer you the job as long as your background check comes back good!" I was so happy as I thought this position was extremely fitting for me and felt i was more then qualified for the position of receptionist. I also knew I had nothing on my background check so I knew as soon as they got that back I would be able to start. Amber always kept in contact with me and was very professional in how she handled everything! She had told me it should only be about three days for your background check to come back and I will call you to get started. Well about a week went by.. I called checking up on it so I could start!!!!! Well someone named Michelle answered and said oh yes your background check came back good! I said great expecting them to tell me when I should come in. Then Michelle tells me I she just hired for hiring and training at the front desk so I will have to have you come in for another interview. I said sure! Except, I let her know that I was already offered the position as long as my background check was good which it was.. So anyhow I went in for another interview and everything seemed to go very well!!! She then told me she was going to have a interview with one more person that day and that she would let me know that night!!!!! I said great please because I was told I had this position and turned down two other offers and havent had a paycheck in a month now.. She said again okay I will for sure call you tonight and let you know. Well no call... So I call in she is not there so I talked to Amber she said she was also told Michelle was going to contact me.. Amber was going to tell her to call me or message me back. Still never ever received a call a message not even a email. After being told I have the position and then dealing with this Michelle girl I dont know who or why she was ever hired. It is pretty evident that she is bias and not only that can not even do her job. I know I could have handled this professionally then she. It just gets to a point when I was told I have the position and then never contacted back despite all MY attempts at talking to her she couldnt even call me or email me to let me know. I thought this was your job Michelle!!!!!!!? You should be fired or never hired in the first place because your position is pointless and you cant even do your job. Thanks a lot for putting my life on the line and not caring rather I can eat or am homeless now because of you. Thanks a lot for not doing your job being liars and completely unfair. I hope you get fired and have no money for two months. Or that you just do your fing job thanks! Its not hard.

Andrea Nichols

It is absolutely no surprise why this location has such negative reviews, and many of them say the same thing! Horrible Customer Service. Do not sign up for memberships or you will regret it. I had gone to their location twice before and always received a reminder call the day before to the correct number. This last time, I did not receive one, and their manager contacted me to say that I missed my reservation. I immediately called back and asked if there was anything they could do, and the manager Amber rudely replied that there was nothing, and I would lose my massage for the month, and still get charged the $65 monthly fee. She also said that the calls were just "courtesy calls", so I should be grateful that I even received a phone call in the past. I ended up going into the facility, where I was met by the owner, who continued delivering horrible customer service. She explained how their massage therapists lose money if their guests do not show up, which I totally understand! I even ended up tipping the masseuse $20 for missing my reservation, as I could tell that was the only thing the owner even cared about! I then had said that if Im paying $65 a month, for half a year, I think I deserve at least someone verifying that my information in the system is correct, and the owner looked at me and said, "do you think its my responsibility to ask every guest if their info is correct?" How crazy?!? Especially when every single time prior, without fail, I had always received a reminder call! This may seem minuscule to some, but this negative experience from a manager and owner of a facility has completely ruined my experience. Again, do not purchase a package! You will regret it!

Mark Thayer

My wife went there for the 2nd time and requested the same lady. She specializes in people with migraines and back issues. Does her job well when it comes to that. On this occasion, she finally opened up a little and began a conversation. Surprised my wife, as she thought she didnt have a personality. Asked about our children and what they did. Wife told her we have one doing real estate activities and the other is a military officer. Massage lady quipped, "why would he do that?" My wife did all she could to keep from coming off the table. She casually explained that it is nice that people can volunteer to serve their country and not be forced to do so. I am disgusted by this womans remarks and how she feels about our country and the people that are willing to give all they have in defense of U.S. policies, whatever they may be. It isnt even worth trying to educate someone with that mentality and willingness to say things to clients that might ultimately offend them. It was all about how SHE felt. Because of this one employee, we will not be going back to this salon and will tell everyone we know what type of people they employ. Very unfortunate. This is one phrase that every American should know and respect: "America would not be the land of the free, if it werent for the home of the brave." Kind of puts a tear in my eye every time!

Anonymous User

You get what you pay for. Poor customer service. Most appointments have always been either mis-scheduled or it would never exist. I find myself stressing out more by trying to just schedule massage appointments. Massage Envy will treat you like a King or Queen for those intro sessions, but after you become a member like me for 2 yrs, their treatment of you is pretty poor and a total disregard for your loyality as a member. I tried visiting other locations, thinking that it maybe just the Vadnis Heights location, however, Im realizing that customer satisfation is not important to Massage Envy but only to maximize revenues. I gave one star because majority of the therapist were wonderful and helpful, but stressful interaction with support staff overshadow the therapuetic process of relaxation. So, save yourself some time, money, and additional unnecessary stress by finding a good quality massage clinic elsewhere.