Massage Retreat and Spa - Woodbury

Reviews 7

MA

Mary Melstrom

I came into Massage Retreat last October and signed a one year contract for $49.99 per month. In December, they sent me a letter that the were raising the price to $54.99 and that I would not be grandfathered in. My daughter went into the spa one week later and they tried to sell her a yearly contract at $49.99 and said she would be gandfathered in. This is unethical and unfair to those who had signed a contract. They also failed to honor the terms of the contract for 2nd massages within the same month. The 2nd massage for 90 minutes was supposed to be 39.95 plus $20 extra to go from 60 to 90 minutes. They will not honor that. They are charging $69.95 for the 2nd massage if it is 90 minutes. They also gave 2 -60 minute gift cards to people when they signed up for a yearly contract that were good for a year. They are refusing to honor them and are charging the gif recipient when they come in an extra $10.WHY They say there prices went up. A gift card for a 60 minute massage is a gift for a 60 minute massage, I demanded a cancellation of my contract and reported this business to the Minnesota Attorney Generals office. I have asked that they require this business to honor signed contracts. If they continue to scam people, I will go to watchdog and ask my 5 other friends who had the same experience to really get the message out on social media. BEWARE OF THIS BUSINESS.

---

JO

jonathan horn

I purchased a 1 hour massage. The process of making the appointment went smoothly. I showed up about 5 minutes before my appointment, filled out the paperwork and waited for the massage therapist to see me. She did not come to get me until 15 minutes after my scheduled appointment time. From here, she started to take me on what seemed like a "tour" of the facility. Some small talk. She asked me what kind of a massage that I wanted...Im wondering why I filled out the paperwork if the massage therapist is going to ask the same questions that I just filled out on the questionnaire. ??? Upon getting myself ready for the massage it is now 20 minutes after my scheduled massage. It did not take me but 2 minutes to get ready! The massage was fine, nothing spectacular as I have had quite a few massages in the past to compare them to. The massage therapist quit the massage promptly on the top of the hour thus giving me a 40 minute massage when I had paid for 1 hour. I guess you dont get what you pay for at Massage Retreat and Spa. Upon paying and getting ready to leave, I find out that the massage therapist says I need to come back in 2 weeks...after this very disappointing experience, I will not be returning.

---

BO

bob

A few months ago a male massage therapist got a little too close for comfort on my front side. I didnt say anything because I didnt know if it was professional or inappropriate. I later learned that man was terminated because of that type of conduct. I had two massages since then that were ok, not deep tissue but still ok. So I cancelled my account. Two months later they took $128 from my checking account, this card number was one I used ONE time to pay an extra service time charge, NOT the card I had authorized to be used for monthly charges which I cancelled because of cancelling my account as advised by my bank. This is sneaky and wrong and theft in my opinion as they were not authorized to use this card again let alone keep it on file. And when I called I was told my account was still active. Now this caused me to have overdraft charges. I was told it would be a few days until I can talk to a manager. Oh, and when I initially signed up I was told I was on a month to month plan and could cancel any time. Now I find out that I have a 12 session/month contract. Not cool.

---

HO

Holly Retzer

This company has the worse business model ever. Im not a stupid person but I also signed the contract. "Dont worry if your massages start piling up, you can suspend your contract". Sure you can do that, BUT all that does in extend your contract by 3 months on the end. I was never told that, it was in the fine print of the contract of course. Well mine started piling up, so I asked if I could use 2 of my massages for an hour and a half to try to catch up. They of course said no, I would have to pay for the upgrade. UNBELIEVABLE since I had 312.35 on their books for the 5 massages plus tax that I was behind. Then they only give you 30 days after your last payment to use the massages that arent used. Oh yes they LET YOU gift 2 months a year then only 2 massages for those months. Man they are my massages I paid for, I should be able to give all the massages I want away. I REALLY BELIEVE THEY DONT WANT YOU TO USE YOUR MASSAGES. My last payment is in Oct, I will never be back, and if anyone asks me about it, I will tell them my experience...............

---

GR

Gregg Runkel

The facility is nice, clean and quiet. My massage was excellent and included a discussion of my problem areas and her recommendations for treatment. My wifes masseur was ok but she eemed to be a relatively new to the job. All and all it was a good experience for both of us at their introductory rate. Id go back again. If you look at the reviews from all of their locations you will find a LOT of comments about their membership program. People not understanding the contract they were signing and not being able to get out of it. I read their flyer, they asked if I wanted to be a member and I said no. All was good. They ARE into marketing and will offer recommendations and discounts to get your to join their annual membership. Just know that that is their business model and they will highly encourage you to join. Dont sign anything you dont understand completely.

---

SH

Shawn Paige

WARNING WARNING. I signed up for the one year contract to save some money. I didnt use the last three sessions that were paid for. So after fulfulling my contract i cancelled the agreement. So 3 months later thinking i had 3 sessions of credit i called to schedule a massage and they told me that i had no credits because i terminated my contract and have only 30 days after to use them. Yes its in the contract you sign. After talking to Alyssa the manager all she would do is one session not the 3 i paid for just the one and she thought she was doing me a favor of offering one. Hey Alyssa your contract is .................................Im so sorry i bought my friends gift cards. I used to go 2 times a month for almost 2 years. I own a small company Alyssa and i would never treat my cash clients like that. YOU GET ONLY ONE STAR.

---

CA

Carolyn Nowling

Only giving one star because the facial.... WONDERFUL The massage however, was an absolute nightmare. 10 days after the massage and I am just now able to sit back. This girl has NO BUSINESS giving a massage. Elbows being raked up and down your back with full body force IS NOT a deep tissue massage. Appointment started nearly 15 minutes late. Was hoping this place would work out as I have massage done every 2 weeks. However, we had 2 deaths in our family and I have missed my regular therapist. Believe me... The Lord Jesus could come down and try to stop me from seeing my normal girl and I would take the time to reschedule with her, have a chat with my Heavenly Father to explain the problem, before EVER going to this place again.

---

---

Other organizations