Plaza Vacations Cruise & Travel Agency

110 E 51st St #1, Kansas City, MO 64112, USA

Address:	110 E 51st St #1, Kansas City, MO 64112, USA
Phone:	+1 816-878-2038
Site:	plaza-vacations.com
Rating:	4.7
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed

Location

Photos 21

Reviews 8

Amber Sheffield

TERRIBLE!!!!! I would give 0 stars if I could. Please save yourself the hassle of booking with this agent. Joe is nice, but very scatter brain and inefficient. I booked our vacation with Joe the owner and purchased the travel insurance. I was able to find my same vacation at a significantly lower amount and was told I would need to use my travel insurance to cancel and re-book to take advantage of the lower price. I went ahead and had Joe cancel the reservation and he told me that it would be up to two weeks before my refund would be deposited back to the card that I originally paid with. I waited until after the two weeks and still did not see a refund. I called funjet (the host who he booked our vacation with) to have them check on the status and was told that Joe did not fill out a refund request form and that my refund was never processed. They said that the refunds are not automatic and he should know the process and would have had to submit a refund request for me. I now have to wait another two weeks before I will get my money back. I also was informed that I did not need to cancel and could have just received the low price guarantee due to having travel insurance. I feel completely taken advantage of, lied to and am appalled by the hassle that I have been through during the holiday season that could have been avoided. I was happier with my original flights and would have been fine with just having my price adjusted to the lower price instead of having to cancel the original booking, change my flights, forfeit $259.98 travel insurance cost, wait a month to get my deposit amount back, plus pay a new deposit and pay for travel insurance on the new booking. This has caused me stress, costed me many hours of time and hundreds of dollars. I normally do not write bad reviews, but I am hoping to save someone else the hassle that we went through.

s.john

If I could give 10 stars I defiantly would. Joe and Fun jet Vacations was tremendously awesome during our vacation that was ended due to Hurricane IRMA . Me and my husband went to the Virgin Islands in celebration of our 10 year wedding anniversary which ended terribly. We felt as if Joe was one our family members that was also trying to get us home, after the power came back on at the resort I called Joe to tell him what had happened and that we were safe, the first thing he said was I tried calling the resort phone to check on you guys that right there made us feel so thankful to have someone that cared. From booking to the end Joe was wonderful he worked very hard to accommodate us in every way he could. Joe placed me and my husbands name on FEMAs rescue list before we were even told about it he also rescheduled our flights home as well as FIRST CLASS. He worked non stop until we arrived back in the states once we arrived to the rescue boat Joe had already taken care of everything needed upon arriving home. Joe and Fun Jet had a luxury transport driver waiting for us to take us to the airport. He even offered to call our jobs and family to inform them of what was going on. He even went as far as typing a letter up for us to have for our jobs school etc. Joe holds a special place in our hearts he really treated us extremely well. When I say hes the best hes beyond no matter what time we text or called Joe was always there and 2 steps ahead of us we are so thankful for him, Every last one of our friends said that just from our experience and our bragging that JOE is the way to go and future vacations they will use Joe. We will never anywhere without JOE and Fun Jet as our Travel Agent. Dont go without booking Joe!!!!!!!

Irwin Herrero

I started planning a surprise 60th Birthday trip for my husband, but was getting confused with destinations, costs and ideas. Talked with Joe, Pauline and Felicia at Plaza Vacations. They helped me figure out the cost differences amongst different destinations and areas more suited to our tastes. Joe helped plan a trip to an all-inclusive, adults only resort to Cancun and it wasnt easy because I had to change the dates a couple of times and watch my budget - Joe was VERY patient and accommodating to my apprehensions and requests. Once booked, Joe helped with setting up the excursion. Worst part is that due to some unexpected health issues, we have had to cancel three days before the trip. However, due to Joes earlier suggestions and smart reasoning, I had approved getting travelers insurance. It saved our finances for a trip after all the health issues are resolved.

Brian Barnes

I called Joe after trying to research an all inclusive vacation myself for my wifes 40th birthday and getting overwhelmed with the number of choices and scenarios needed from finding the right location, booking the right room to booking the airfare as well. Joe was able to research many different choices that met our specifications in order to find the perfect spot we were looking for. Once we had picked the destination he booked everything for us and also booked five other couples as well. Room, airfare, transportation to hotel were all taken care of as well as some extra amenities when we arrive. Joe made an overwhelming situation easy and provided terrific customer service in the process. The other couples that booked with us all said the same thing. I will say that moving forward I will always look to work with Joe at Plaza Vacations for my travel needs.

Kate Anderson

My husband and I had a great experience with Joe at Plaza Vacations! We had our dream honey moon planned for the Caribbean and Hurricane Mathew had a different idea. Our resort was closed. The day after our wedding Joe came through planning a entire new trip. Will and I had a fabulous honeymoon in Maui. Joe worked hard to get it arranged. We loved our club level upgrade, free breakfasts, and our room with a view of the island and the beach. The sunset helicopter ride was awesome, and we enjoyed the luau too. The tour guide app Joe recommended was so informative and helpful on The Road to Hana and elsewhere. We highly recommend Plaza Vacations and Joe Siragusa for your next trip.

Amy York

I didnt feel comfortable booking an on-line international trip, so I researched local travel agents instead. Joe at Plaza Vacations had great reviews, so I gave him a call. Within 12 hours Joe had us booked for a trip leaving in four days. The trip was excellent! Direct flights, beautiful room and view, amazing food and drinks, great service, ALL-INCLUSIVE! We could not be happier. Thanks, Joe! We will be scheduling our next trip soon.

Sharon Henne

We were planning a river cruise through Europe and contacted Plaza Vacations. Mr. Siragusa was extremely helpful, always available to answer questions and always very easy to work with. His goal was to be sure we had a very enjoyable trip, one filled with wonderful memories. We will most certainly use Plaza Vacations in the future and will recommend him to family and friends without reservation. Sharon Henne

Catherine Henne

My mom and I worked with Joe and Plaza Vacations planning a trip abroad to Australia and had a GREAT experience. We found him to be helpful, friendly, honest and straight-forward. We had a positive experience and will use Joe and Plaza Vacations more because of the personalized service, great prices and honestly exhibited while working with him.