Greentree Tire & Auto
| Address: | 621 W Woodbine Ave, Kirkwood, MO 63122, USA |
| Phone: | +1 314-822-0065 |
| Site: | greentreeauto.com |
| Rating: | 4.5 |
| Working: | 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5PM Closed Closed |
Location
Photos 1
Reviews 12
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Nathan Xanders
When I lived in St. Louis for 3 years, several classmates recommended Greentree to me. My preferred mechanic was all the way in my home state of Florida so obviously that wasn’t an option. I needed a mechanic in St. Louis. If someone was in St. Louis and was in need of a mechanic, here’s what I would tell them about Greentree: -They are timely with repairs. -They are efficient at communicating with me over the phone and via email. -They have the customer convenience of usually having a loaner vehicle. -They have a comfortable waiting area. -They never made changes to the plan for my vehicle repairs without my consent first. -The lead mechanic is a great guy. All of these things are things that I value. And it should be noted that they are more expensive than any other mechanic I’ve been to, BUT they are also located in a place with a higher cost of living and therefore, their average customer can afford to pay the higher price at the neighborhood auto shop. This isn’t all that outrageous. People should not be shocked by this. So why would I give this place 2 out of 5 stars? Because there is a HUGE problem with the way they do business. After getting them to install a tow package in my Jeep, three weeks later, crap hit the fan in my Jeep Grand Cherokee and they did NOT stand behind their work—more specifically behind the part that they placed in the vehicle. The NAPA Balkamp product they placed in my Jeep malfunctioned and caused an electrical fire in my vehicle. It was pretty serious, and it could have been a lot worse. My home-town, mechanic in Florida and the GEICO insurance rep both took one look at the NAPA part and identified that the fire started because the part malfunctioned. The damage was around $2,400. The insurance covered all except the $500 deductible. My mechanic, Dave, said that I should contact the mechanic in St. Louis (Greentree) that installed the part to cover the deductible. Dave said that he personally does business and that is industry standard. Because when you install a part, you’re taking responsibility for it as the mechanic and if it malfunctions—he as the mechanic will take that up with the Rep he bought the part from. Why? Because I’m his customer and he is the customer of the auto parts distributor and their sales team. Dave has stood by his work on our family vehicles in this way for 20 years. Which is why we trust him and recommend him to everyone without hesitation. I do NOT put this same confidence in Greentree. When I called Greentree, they didn’t take care of me—their customer. They passed the buck along to their NAPA Balkamp rep: Michael Mann. They gave me his number and I called him. I emailed him photos and texted them to him as well. Haven’t heard back from him since we spoke in October 2014. Why? Well, because I’m not his customer—he doesn’t care about me. If Jeff at Greentree came to him and said, “Hey this part you sold me caused my customer a huge problem—here’s the scorched part to show you,” then you better believe Michael Mann would have gotten back to him. But not me. Therefore, I paid the $500 deductible and I contacted Michael on three separate occasions and he hasn’t gotten back to me. So…if you go to Greentree, be aware that if they place a part in your vehicle that malfunctions and causes any sort of damage, they will pass you along to their parts rep instead of taking care of you like they probably should. The hardest part of it all is this: I don’t think the owner would do this to his pastor or his pastor’s wife—who are customers there at Greentree. I don’t think they would do this to any of the several area ministers who are also their patrons. But to an out of state graduate school student who’s moving a 1000 miles away…well, it’s easy to not deal with him like you would others because he’s leaving town—so what does it matter?
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Grady Huggins
The staff at greentree are all friendly and personable. Theyve always done a good job on my vehicles. There have been times I thought they might be overcharging me. So, I looked up some estimates for parts and labor online and compared what I found with the receipt they gave me. Their price was considerably higher than what my research indicated. So, I contacted their manager about it and he was very helpful in explaining where an error had been made and refunded me accordingly. While ideally they would not have overcharged me in the first place, it is clear they are committed to keeping their customers happy.
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Andrew Belmont
I will not use anyone except for Greentree when possible. Phil and Jeff are great to deal with and do very good work. Extremely honest and fair mechanics. I thought I ruined an engine, twice actually and the repairs were very minimal! I have never felt like I have been taken advantage. I have been using Greentree for all repairs for me, my wife, and my parents for the last 5 years.
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Joseph Bianco
Im a fix it myself kind of guy and I went for an inspection. Basically I kept fixing the things they told me to fix, but their guesses, were wrong. They did a poor job diagnosing the problems and I had to travel back and forth multiple times. They have good customer service, and their owner is a trustworthy man, but I dont believe they have great technical skill.
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Jeffrey Krueger
The people at Greentree Tire and Auto are always friendly and personable. I feel like I can always trust the mechanics that work there. They never pressure me to repair anything right away. When I bought my new car, they took a look at the engine and parts for free. Its nice to have a mechanic that is on your side!
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Hans Stout
I recently came into Greentree having been frustrated by the inability of another shop to fix a problem with my car. Greentree took a look at my car, stuck with the problem until it was fixed, and went way above what was required in the process. Everyone involved acted in a professional and kind manner!
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Kelsey McGownd
Greentree is always quick, courteous, and leaves my car looking like new! The staff is friendly and adheres to any time constrictions I have with my schedule. I feel confident that Greentree will keep my car running beautifully while never trying to rip me off. I never have to worry about a thing.
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Timothy Nahm
We experienced nothing less than excellent service from Greentree Auto. Our car was repaired one day earlier than promised and the final bill was less than the original quote. We are very happy with Greentree and will be trusting them with all of our vehicles.
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Lisa Horn
GreenTree is always professional. They provided a loaner car so that I could continue with my day. The service was complete to my satisfaction and the pricing is always fair. it is great to have a service center that is trustworthy. Thanks!
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patty mcgownd
Fixed my sons tire at the last minute when we needed help. Always fair and great to work with. Greentree is the perfect example of why you want to create a relationship with a small business you can trust.
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Anonymous User
I have been more than pleased with their politeness and service. They sometimes go out of their way to work with my schedule, etc. (Possibly McKee talked to an employee who is now gone?)
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David Quello
Would not even consider taking my car to another shop. We have been doing business with Jeff and his group for many years and there is no one I would trust more to work on my car.