Fuel Fitness

3336 N Montana Ave, Helena, MT 59602, USA

Address:	3336 N Montana Ave, Helena, MT 59602, USA
Phone:	+1 406-422-1348
Site:	clubfuelfitness.com
Rating:	3.7
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 2

Reviews 9

Joe Thares

Fuel Fitness seems like a great place to join when you first sign up. You go through the traditional tour of the gym and the locker rooms. Then you are told about the different plans that you can join whether it be the yearly plans (1 or 2) or the monthly plans. When signing up for the monthly plan I told Fuel that I need to be on the month to month plan as I knew I would not be there for a year or longer. I talked to Craig (the Owner), about my situation. Craig told me that all I need to do is fill out the top part of the contract with my personal information and sign at the bottom. Craig then told me to not worry about all the writing in the middle part because that was just for people who signed a contract. So when I called Nick to cancel on 3/29 I figured I would be charged for the full month since my card was charged on 3/28. Nick told me over the phone that is not a problem and he was going to cancel the membership. Then to my surprise I was charged on 4/23 for a full month. I called Fuel on 4/26 to discuss the issue of being charged again and Nick said he would have a manager call me. On 4/26 at 2:36 I talked to Luke about what Craig said to me about not worrying about the middle part of the contract since that was only for members who signed a contract. All Luke could do was read the closeout contract (which I did not sign) and keep repeating himself over and over while not listening to anything that was being said. I even said thats fine if you want me to pay a full month you can charge me for the nine days difference from the time I gave notice until the full month was up. Luke stated that they dont ever pro-rate the exit fees. However the funny thing is they sure would pro-rate the starting fees. Luke stated that he would get back to me on Monday 4/29 regarding this issue. It has been a week since this has taken place and not a follow-up phone call to let me know what was decided. Overall the gym is ok. It is a Small gym with inexperienced management with no people skills. Often the majority of the staff works out during some of the busiest times. Normally this would not be an issue however the size of the gym makes it difficult for paying members get in a full workout. The staff will take up a lot of time on equipment as they talk to members and answer phones. The lack of professionalism in Fuel Fitness was very disappointing and it leads me to give this gym a 2 star rating as it was a convenient place to workout relative to where I worked.

Brad V

Went here with my wife to ask about deals only for the winter. With a new gym opening up and New Years coming up we would hope they would have a deal or two to sign up with. We are 100% sure going to pay for a gym membership in the next week since our home Gym has been too cold in the sub zero temperatures. We visited the Helena Fuel Fitness and the staff seemed too busy talking with friends on the other side of the counter than helping us. They also didnt seem like they knew much about the Gym and gave us some ridiculous guest pass prices when we asked about memberships. We have been members of this Gym for years before and it seemed like the staff are only there to sell protein shakes now days and not sell Gym memberships... Total bummer, I will have to check out the other Gyms in town for a 3 month membership that my wife and I require.

MONTANA GUIDE -

Top notch gym! Staff is friendly enough but seem "fake", welcoming every guest with the same phrase... "hows it going?", then turning their back to you and not replying when you respond. Other than the minor staff issue this gym is well kept (when attendees are courteous enough to put the weights where they belong like adults). There is also a wide variety of free weights and machines available!

Courtney Gomez

Overall great gym and awesome equipment! Only issue I have is their daycare isnt available on weekends and sometimes even during the daycares scheduled hours they are not open so I have to call each time to check. Unfortunately for me the daycare was the main reason I got the membership in the first place and it doesnt seem to be open often enough.

Jeremy Stoshick

My experience with this establishment was not positive. Multiple billing issues & I did not feel the atmosphere the establishment provided was on the up & up.

Ryan Magee

Extremely friendly staff, good equipment, great free weight selection, by far the best gym in Helena.

Jeremy Shahan

Open 24/7 with great staff and WORKING equipment

Dan Deininger

Friendly staff, very clean, lots of equipment!

hunter johnson

Expensive