Capital Express
| Address: | 3326 S 67th St, Omaha, NE 68106, USA |
| Phone: | +1 402-592-9062 |
| Site: | capitalexpress.biz |
| Rating: | 3.7 |
| Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
Location
Photos 1
Reviews 5
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Dre Daniels
I would have given Capital Express a 1 star, had the driver not been courteous and friendly when he arrived - and the problems I have w/ Capital Express are not the fault of the driver! I had scheduled a pick up and delivery the day before I needed it and paid for it that day. I was pleased w/ the price - it was very reasonable. I was told the pick up time would be 630am. (In the morning - if I need to point that out). That was great - it would get my delivery to Lincoln with plenty of time (It needed to be there no later than 930am). I arrived to the office at 6:10am and waited, and waited, and waited... I, finally, called at 7:05am to find out what was going on. At this time, I was told they were waiting for the driver to arrive to work, pick up the truck and then he would be on his way. When I asked how long that would be, I was told 20 minutes. I called them back 35 minutes later, since nobody had shown up yet. I was told they were waiting for the driver to get to work, then he would be on his way (Sounds familiar, right?). It is now 7:40am - which means if someone doesnt get here very soon, we would not be in Lincoln by 9:30. I was trying to explain my frustration that nobody had even bothered to call me to let me know there would be a delay or what the status was, but was very rudely put on hold in the middle of my sentence. So, lets be honest, now I am a very, very displeased and unhappy customer!! Next, a gentleman got on the phone, who offered no apology or anything, and instead became short with me as I tried to explain the importance of having this delivery completed by 9:30 - as promised! He informed me there was a driver sitting right in front of him that he would send my way. (Not really certain why that hadnt been done yet?!?!?). Driver arrived at 8:10am, loaded and delivered the package. Driver was very professional - the logistics/customer service team - NOT SO MUCH!!!! Capital Express - You need to have better COMMUNICATION with your customers when you can not deliver on what we had agreed upon. I should not have had to call you - YOU should have been calling me to let me know the situation and delay. Also, when you are in the wrong - like almost 2 hours LATE - maybe you should apologize to your customer instead of getting snippity!! I wont be using their services again.
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Anonymous User
We at CCS have items sent from Omaha to Chicago and have used different courier and messenger services in the past. Hands down, the people at Capital are the most friendly Ive dealt with. They provided me with assurance that my package will be delivery very quick and provided me with update by email when the package was delivered. My client in Chicago couldnt believe that I knew it was delivered within minutes after I received by email! This was just a real pleasure to use this company.
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David Timperley
Absolute worst delivery service Ive ever seen! They lied to the shipper, saying they attempted delivery 3 days in a row, when theyve never been to the house. DO NOT TRUST these people with your shipments!
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Shela Shanks
Capital Express responded to a request for an emergency delivery several hours before the delivery was scheduled to be made. Their responsiveness was wonderful and averted a possible crisis. Bravo!
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Jonathan Niece
Good place has one dock so you will have to park in the street if a truck is in the dock. I havent had a bad experience here.