Southwest Pool & Spa Repair
| Address: | 3013 N Rancho Dr, Las Vegas, NV 89130, USA |
| Phone: | +1 702-307-5420 |
| Rating: | 2 |
Location
Photos 1
Reviews 5
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Joe Berenbaum
I didnt get to choose this Company for repair due to my home warranty Co. National Fidelity. The appointment was on time, but that was the end of customer service. First of all I usually handle these types of things, since I am the one who has technical experience of all kinds but I also have to work for a living, so I made the appointment with the service company assigned by the Home Warranty Company knowing full well my wife could handle it telling her to call me with any questions or issues. Upon the technicians arrival he made contact with my wife at the front door and was told "I will meet you at the gate" when she arrived at the gate he was no where to be seen so when she verbalized "where did you go handsome" he appeared saying in an demeaning tone "well I had to geet my tools" My wife proceeded to walk the technician back to the pool equipment area making casual conversation along the way. She began to try and give the technician some information regarding the issue we were having stating how her husband is a technician as well and how I already diagnosed the pool pump motor and was certain the motor was bad. She left him with the equipment to diagnose the problem and went to check the mail, upon her return to check on how it was going the technician had already begun to remove the bad motor. My wife being a people person tried to make light of the situation saying to the tech. "Silly Motor hee hee hee" (she chuckled) and with a very nasty mean tone the man replied "Oh you tink diz iz funny" to which she replied "no I dont think this is funny at all since my pool hasnt been clean for three days" she then turned and left the tech to complete his work and went into the house feeling so uncomfortable she locked the door behind her. When the technician completed the replacement of the motor he knocked on the back door and my wife stepped outside and followed the man back to the equipment, once there the technician told my wife " all dis equipment iz wrong" she looked at him with a puzzled look on her face and said "what are you talking about?" and he replied with a wave over the equipment of his hand saying "iz all wrong" to which she replied " well this is the way it was when we bought the home" and he replied with such a heavy Hispanic dialect that she could not understand what he was saying, thats when she replied "you may as well be speaking Greek to me and I can not understand you" Thats when the technician tried to help her understand by placing his hand on the two pipes coming from the roof from the solar panels, tapping at the pipes he replied "dis iz two different Companys so the solar Company did eet wrong I cant get to da modor. She asked the technician at this point "are you telling me that you want me to remove all this equipment and do all over again so its easier for you to get to the motor?" and he replied with a large grin "yes" she then looked at him and replied sarcastically "ill get right on that" and she began to walk away when he replied "I need to geet my fee" and she said "ok." My wife returned inside to get a check walked back outside to meet the technician with the payment, as she was giving the check to the man she asked "am I going to get a receipt or something?" to which he replied " I have to go to my truck and write it" she told him "ok I will meet you at the front door" After a few minutes he appeared at the door and my wife opened the door asking if that was her receipt, he replied "yes and handed it to her and she closed the door. So what am I saying here? This Companys representative was rude mean and unhappy sure made my wife very uncomfortable I hope in the future they hire people who can handle the stress of working in the "service" industry.
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Joshua Grantz
Absolute worst. Use them only if you want to get billed, not have work done, then hung up on repeatedly. Company was recommended via my home warranty company, and I will be filing a similar complaint with them. Their tech came out to my residence, diagnosed the problem, smiled and said he didnt have the necessary part and that he would be back, collected my $65 warranty fee, and then I never heard from him again. Three weeks later I call the company direct to find out what happened, and the "supervisor" hangs up on me. I call back three more times and they SCREEN ME and send me to the answering machine. One time they forgot, picked up the phone, then immediately hung up. Classless. Unprofessional. Useless. Ripoff. Never use.
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Renie B
I have never owned a pool before and realized my heater for the pool was not working. Richard was sent to replace the part and get it going again. He explained to me how everything works and showed me that it was working. Couple weeks later the weather got colder and we were ready to turn on our heater and it wasnt working. So Richard came out again to fix it but so kindly showed me that it was not working because I had turned a switch off that was supposed to be on. . .oops. Great guy.
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Tonya Renee
We have a really complecated pool system. We had our pool look at by 5 different companies and these guys fixed it in minutes. I highly recommend.
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buddy smith
The worst service company I have ever dealt with. No communication whatsoever.