Volvo Cars of Las Vegas

Reviews 3

JE

Jeremy Gregersen

I had made an appointment for regular service on my XC90, along with the fact that I knew the front brakes were wearing thin and I had a peculiar warning coming up on the cars computer system. I arrived on time and got the car checked in. I was told it would take a couple of hours, and I sat down with my book and my laptop to read and work. Hour and a half later the service clerk comes up to me to say what the problem is, and its sensor related. He tells me it will cost a thousand dollars to fix. Im stunned. The car is not that old, however (lucky for me) it did just run out of warranty. Anyway, I asked for an explanation and I was told that, "um, its for a sensor, for when the car rolls over and its near the airbag so its mostly labor." I dont know what that means. But I wanted it fixed, and I was willing to pay, so I said go ahead. How long, I asked, will this take? Another hour or two he says. I roll my eyes and settle back in, prepared for the long haul. He comes back and tells me it will in fact be 3 hours. Okay, I say, still understanding that doing things right takes time. The total timer here is going to be 5 hours. 30 minutes later, he comes to ask if I want a rental car on the house. I appreciatively say yes. Then, the rental car doesnt show up for another 45 minutes. Now, I know beggars cant be choosers and that this may not have been under the shops control, but once the mechanic diagnosed a problem (when the clock was at 1.5 hours) and the shop ascertained that I would be dropping close to 2 grand, it seems like these kinds of things would be thought of. Never mind; I appreciated the thoughtfulness. I arrived at home over 3 hours after I dropped off the car. Around 2 hours later, I received a call that the car was ready and would be available at my convenience. Great. I made sure they would be open in time for me to pick the car up in the morning before work. I arrived at 8am and was told that my car was being test driven. Now, why on earth would they wait until the morning to test drive it after calling to tell me the car was ready? After the test drive was finished, the car was sent to be washed. Again, I appreciate the wash, but it was nearly an hour after I had arrived that I got my car back. I climbed into the car and and found that the seat, mirrors, and steering wheel had been moved and not put back. So, late for work and 2 Gs lighter, I found myself disappointed with this shop. Bottom line: I know I should expect to pay a premium for getting work done at the dealership, and that Im being pretty picky here. My assumption however is that attention to detail and customer service would come along with the premium cost. Not so much in this case. Ill be looking for a good non-dealership mechanic from now on. One final thing: in the paper work they handed me after I paid my bill, the front page features a mock review already filled in with glowing reviews. I would have liked to answer the questions on that questionnaire without them already being filled in. I wonder, is the shop so highly rated because the shop itself is filling out customer surveys and waiting for customers to call them on it?

GR

Grape Geeks

So Im not one to rate a car dealership five stars, but I had two awesome experiences at Volvo of Las Vegas. My husband and I were in the market for a new luxury SUV and, being concerned about safety ratings and reading the rave reviews in "Car and Driver," we decided to check out Volvo. Melissa jumped to help us out, and she was absolutely fantastic. She was kind, low-pressure, and had a cool, laid back vibe. We both absolutely loved her. After taking a test drive, we decided to think it over for a week and made a future appointment to come back and meet with Melissa when we had more time to explore the new vehicle. Once again, Melissa was great. She honestly could effortlessly (and correctly) answer every single question we had about the car. Weve been car shopping around for months and hands down she was the salesperson with the most authority out of all the places we visited (including Porsche, Lexus, BMW, Audi, and Mercedes). She took us on a lengthy test drive and spent a ton of time with us, demonstrating all the cool semi-autonomous features. She explained every option in depth and was simply great all around. When we asked, she thoroughly explained the European delivery program too. For those of you looking at purchasing a new Volvo, ask about it! It was a huge selling point for us and almost made purchasing a car too good to pass up..but a trip to Sweden to the Volvo factory wasnt enough of a positive for us to buy the car. Eventually we decided against the Volvo and went with the Mercedes instead, but we were both super impressed with the professionalism and courtesy at this dealership. We made the decision after discussing it at length (for the record, we decided against the Volvo because of the sheer panoramic sunroof shade, the boxy exterior body style, and the ridiculously inefficient "self parking" feature -- seriously, it would make it HARDER to park, not EASIER)! However, we will definitely consider purchasing a Volvo in the future, and I will absolutely ask for Melissa by name.

MI

Mike Alex

The first time i dropped off our XC90 was 6 months ago. We had only bought the vehicle months prior and went in for fluid leaking. To my horror the estimate came out to around $7500. Reluctantly we paid the huge fee and were given good service and everything seemed fine until the next day when the service engine light came on the first time. Brought it back in and they really couldnt explain why so we left happy to not pay any more. 6 months later and the check engine light is on constantly. Made an appointment to have it looked at, as well as an oil change. I even specifically asked if they could wash the vehicle for us and was told it is part of the maintenance. Bad sensor, will cost over $700 and we need yet another part, totally $1090. Seeing that we felt we were treated right the first time, we again reluctantly had them do what they needed to do. I was told by Victor that i would be called when it was ready. At 5:20PM we get the call that our car was ready. We packed up our children and headed down to the dealership. We live in the far Northwest area of Las Vegas. We arrived at the dealership at 6:08PM and to our dismay the service department was closed. The finance manager tried to get us our car back and was unsuccessful for nearly an hour. When he finally did get us our vehicle back it was close to 7:00pm and our vehicle was not washed at all. What was funny is that at 6:34 PM i received an email from Volvo notifying me that our XC90 was ready to be picked up. Lets just say i am not very happy with the service i received and will definitely use someone else in the future.

Other organizations