Roto-Rooter Plumbing & Drain Services

639 E Brooks Ave #209, North Las Vegas, NV 89030, USA

Address:	639 E Brooks Ave #209, North Las Vegas, NV 89030, USA
Phone:	+1 702-646-7501
Site:	rotorooter.com
Rating:	4.6
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 41

Reviews 4

Geoffrey Chiara

STOP - BEWARE - STOP - BEWARE!!!! If you are about to call this Roto Rooter business in North Las Vegas for any kind of service, rest assured, the chances of you being ripped off are extremely high. Furthermore, if, like me, you are considering this business to perform plumbing or drain services based on all the glowing Google reviews (in excess 90), I can state with near certainty that most of these reviews are probably shill reviews submitted by the owner or family members or employees and probably not satisfied customers. I mean really, every review has a 4 or 5 star rating and nothing lower?? The odds of that happening are so low that youd have better odds at the craps table before that would happen. Here is my story: I needed a Positemp cartridge in a spare bathroom shower and garbage disposal in the kitchen removed and replaced with new parts I PURCHASED IN ADVANCE. I knew this was not a complicated or expensive job and yet I was charged $997.95!!! The next day I got a follow-up call from this Roto Rooter to see if I was pleased with the service and I let them know that I absolutely was NOT pleased in any way. I was assured that the owner would call me the next day to discuss my concerns. As you might guess, I got no such call (probably hoping I would forget about it and let it go). After a week and no call, I sent a letter with a copy of my invoice to Roto Rootors corporate offices in Ohio and Iowa to let them know my experience, that they had a franchise owner preying on customers in Las Vegas and that they needed to be aware of it. Within a week I received a call from the franchise owner, Chuck Wojciechowski, to discuss my bill. He blamed the technician for improperly writing up the invoice and reluctantly offered a partial refund. At the same time I was having some repairs done in my home by a handyman friend and explained to my him the horrible experience I had with Roto Rooter. I asked him to give me an estimate for the same exact services performed by Roto Rooter and got an estimate of $155.00!!!. However, to get my refund I had to FAX a copy of this estimate to this Roto Rooter franchise before they would credit my credit card. If you dont think it could get worse, fast forward two months, and I find out that Chuck Wojciechowski has filed a complaint with the Nevada State Contractors Board against my handyman for the estimate he gave me, not for any work he performed or was paid for!!! You cant make this stuff up! If I could rate this business with no stars, I would, but the worst you can rate is one star, unfortunately. NOW, after having read this review, you are still willing to do business with these predators and you get ripped off, know youve been forewarned and leave a real review!

Anonymous User

I own a couple commercial buidings in Las Vegas, NV. I used This Roto Rooter 2 times. the first time I felt the job was done well---they got permission to bring in the water jet and to clear my line all the way to the STREET I was told. I felt comfortable that they did this work.... BUT then the back up in my 4 units happened again 36 days later. I called and spoke to the Owner Chuck. He said he would personally go out and see what the problem was, I spoke with him on the phone.. HE said they would not honor the 30 day warranty even though it was the same clog and the same building and only 36 days after I just paid them $900.00. He said he would clear the line again but I did not know he was going to use a water jet again. I felt a snake was fine and that they did not ever really clear my line the first time all the way to the street as they told me they did. I was also told he would mail me out a flash drive video of my pipes and 3 weeks later I never got anything except a bill for another $423. and an estimate for another $4000. to clear the line. I so I went from totally trying to find and trust a new honest plumber that all my buildings could count on being fair and honest to another LOUSY, Unethical Plumber that is out to screw everyone and charge as much as they can without fixing the problem. I will be contacting the Corporate Roto rooter in Cincinnati, Ohio to discuss this franchisee and his practices. I am so upset about this. He would not honor a warranty for the same problem only 6 days past the 30 day warranty. He was at my building for maybe an hour and a half and charged $423.00 dollars for a still unfixed problem.......very disappointed in ROTO ROOTER at least this particular Owner.

Bojan Nenadic

I called Roto-Rooter plumbers to check on my leaking water heater. It had to be replaced. The good thing was that water heater was still under warranty, which I did not know, so I had to pay for the work and some pipes only. If they didnt tell me that the water heater was under warranty they could ask for whole price, in which case I would just buy new water heater at Lowes and replace it on my own, because of the high price. David, who was assigned plumber, did a good job on his own, but I thinik that they should have somebody helping him with such a haevy and large item(50 gal.), it would be done more smoothly. In my opinion, the price of $750 was bit high for the work done, considering that water heater was under warranty, otherwise would be around $1300 they say. Scheduling process was bit complicated, I had to give them my address and info three times in two days. But it was still less complicated than "Yes plumbing", another plumbing company which is heavily marketed here in Las Vegas, and which I declined for service because they were even more complicated. If they had two guys working on handling the water heater, or some kind of doly for moving and lifting water heater, which would avoid scratches on my decorative garage floor, I would give them three stars regrdless of the price. They have to earn money too, I understand. I would still most likely call them for my future plumbing needs, since the company that I used before here in Las Vegas doesnt exist anymore. I am just wondering why?

Anonymous User

What an outstanding company , I was pleased right away when I called at 7:30 am and actually talked to a live customer service person , who was not only pleasant but took my information and then , get this ... asked me what time would be good for the repair person to come out! I have used Roto - Rooter in the state of Nebraska and being from the Midwest I am used to good customer service , this was my first experience with Roto -Rooter in North Las Vegas and it was a great experience, They were on time , courteous , explained the process and price before even starting , and the repairman worked diligently to unclog a toilet that my 2 yr old grandson had clogged by flushing a wooden napkin ring down it. This napkin ring was wedged in tight and there was a possibility that th whole toilet would need to come out and even possible that we would need to replace it - I went immediately to my computer and website to price a replacement toliet and was shocked at the prices. It wasnt long before the repairman came out of the bathroom with the wooden napkin ring in hand - he was a bit sweaty from his efforts to dislodge this piece but I am ever so grateful for his persistance. This is a tough time for everyone with the economy the way it is , and we are grateful not to have had to go in debt at this time to replace a toliet - I give this company a 5 star rating!!