LV Restoration & Plumbing

Reviews 3

CH

Christian Rojas

My mother called this company to fix an issue with the washer drain, and they helped her by price matching another company which charged $150 less than LVR does. Which I was grateful for but then... Shortly after supposedly fixing the problem and receiving their pay. The toilets stop working which were working fine prior to the service and I later found that they never put the drain cover back on causing raw sewage to spill out all over my moms yard! They also told her that the main drain pipe was broken! How they figured that without ever sending a camera down, still baffles me!? So I called and dealt with the guy who came out and before I could finish my sentence, he was quoting me $250 for another snake cleaning as he called it. Then he said that there was never a cover on the pipe that spit out all the raw sewage, which is a complete lie! And when I said sir there was one there and disagreed with him, he hung up on me! So I got a hold of the owner and he sent someone else out and the price went from $250 for a cleaning to a new main pipe for $3000 or so!!! But then he said dont worry about that lets remodel your bathroom and all you pay is the insurance deductible... I said well Ill call my insurance to make sure that its covered, he responded with dont worry about that, we know exactly what to say to make sure that they pay for it after we complete the work!!! All I had to do is pay the deductible and give them the okay to rebuild my bathroom and they would make so much that they will throw in the main sewage pipe in on the work order! Yeah, no! Insurance companies do not always cover all work and then I would get stuck with an internal financing program paying premium rates because I signed a contract to give them the okay to begin work! To summarize I felt scammed and I felt that they took advantage of my mother and they were trying to get more out of her by doing a remodel of the restroom and fixing the main drain line!! Which by the way I had another plumber come out and he ran the camera in the pipe and guess what? The main drain pipe was not broken and he fixed the entire issue that they caused and put a new cap on my drain that they lost or purposely left off for less money than their drain cleaning of $250 that this company was trying to charge my mother to to fix the issue they caused! I would not recommend this company, due to bad customer service, unprofessional employees, unwilling to fix their problems, used cars salesmen mentality, high prices and I feel that they are very unethical... The only positive experience that I had was talking to miss Faye who was nice and understanding and didnt immediately try to make me feel like I was in the wrong before hearing me out and trying to sell me on some bogus services without creditable evidence... so I am not in any way or form satisfied and I will never recommend or use this company again and I highly recommend that other potential prey Im mean clients dont either...

ER

Ernesto Diaz

The crew that helped me out was very effecient overall. From talking to people on the phone to those who worked at my house. I had one of the guys try and troubleshoot a few things inside to see if maybe we could get my insurance to cover my cost. After seeing it was a problem from outside they were still willing to work with me so that I didnt have to pay the whole thing at once which was greatly appreciated considering it was a pretty big job. They worked on the problem right away and got my leak taken care of. Not sure why the negative reviews because they did the job and got it done.

BR

Bryant Dietz

My water bill was double than what it usually is and LV Plumbing came and found the issue within a few minutes. Gentleman that came was very polite and recommended exactly what needs to be done. Thanks LV Plumbing!

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