All About Cars Total Car Care

Reviews 3

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Angel Ulloa

I had my transmission replaced here and before I went in to get the work done I spoke with the owner to get a price. I told him another shop wanted to charge me $1800- and he said he could do it for $1200- so I was very happy about that. I dropped off my car on a Monday, and when I got there the owner asked me "how much did I tell you I was going to charge you?" And I told him$1200- and he said thats impossible maybe for the transmission but not for labor, I could tell he was upset, so he said "let me look to see what I can do", after waiting there for about 30 minutes while he just stared at his computer he told me I can do it for $1450-? I mean what was I suppose to say I have a car with a messed up transmission and Im already there so I was like ok, but of course I was upset because he didnt honor the price he had told me. After dropping off my car on Monday I was car less all week my car was not ready until Friday around 4pm and I was not satisfied with that either because I had gotten quotes prior to this and they all would take about a day to a day and a half to replace my transmission, so I thought that was too much time to be with out a car. I picked up my car Friday and 2 days later I hear a dragging sound coming from underneath my car so I take a look and the part that covers the transmission was dragging they only put 2 screws on it instead of 4, so again I was very upset and fed up. I call all about cars and Kenny answers and I tell him whats going on and he said "ok well can u bring it back tomorrow so we can take a look at it"? And I asked so you can take a look at it or so you can fix it and he says "well fix it" so I asked him how long would it take and he said I dont know bring it by and we will look at it. Keep in mind that I was already car less 5 days and because they couldnt do their job right now I have to go back and wait so they could put 2 freaking screws in. That is not caring about their customers. So I just took my car to another mechanic and right away they got under my car and they put in the 2 screws that were missing, in less then 20 minutes. But of course they cant do that at all about cars because they are too busy to take care of their customers. Well thats my story I hope it helps some of you, as of me I will not go back there again unless my transmission gives up in less then a year of course because unfortunately I have the warranty with them. Lesson learned sometimes its best to pay a little more and get good service then go to a place with bad customer service. ((Oh they also messed up my air conditioning/ heater as soon as I got in my car and turned on the heater the fan started making a very loud noice, it stops after 1 or 2 minutes but how annoying is that??? the heater comes out cold and the AC comes out hot)) like really I didnt have this problem before dropping off my car but of course theyre going to say that they didnt mess with that and just brush me off so why even waste my time!!!!!!

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Robert Haney

Brought car in with own brake pads needing to have rotors resurfaced and pads installed. Rotors exhibited no signs of warpage, but I race the car and needed new pads. Resurfacing is important for seating new pads. They installed after having the car nearly 6 hours (takes me 2 hours at home without a lift and no power tools) Got car back and I felt rotors were now warped. Drove a bit and you can feel a vibration. Additionally, brake pads squealed BADLY. Called them and asked about it and they tried to play off my rotor problem as being bad pads. I convinced them to take another look at the car and check the rotors, not the pads. I test drove the car with their mechanic and he said, "Oh yea, I hear what you are talking about. Those rotors are definitely not right now." Gave car to them thinking they were going to re-resurface the rotors again. Got call almost as soon as I went back to work saying they wont do the work and it is my pads because the pads I have now are magnetic and dont work with my rotors and the pads that came off are not. I asked if they still had the pads and the guy said yes, he had them in his hands performing the magnet test. I said fine, give them all back to me and I will see if maybe I got bad pads from the manufacturer. He agreed as the best solution and we hung up. Get back to pick up car and they tossed my pads a while ago and the guy I spoke to "didnt tell me anything about my pads being magnetic, let alone them having my old pads." The guy then tried to tell me it was the brake caliper (amazingly all four of them) that was bad. A part on my car that has been known to be very reliable for over 150,000 miles and I am still at 54,000. Took the car back very upset by their performance and knowledge. For the record, the pads that went on are the exact same brand and model of the ones that came off. Neither are magnetic and I was lied to and played with. I was robbed out of my money and I had to pay another company to redo the service. Verdict: Went to another mechanic, they checked it out. "All About Cars" somehow warped my rotors during the resurfacing. I now need new rotors (About $900 for my car). A $400 job turned into $1300 and I had to sand down my brand new pads losing 10% of their life due to the bad mounting and resurfacing. AVOID THIS PLACE AT ALL COST. You wont get quality work and they wont take responsibility for their actions.

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devan perez

I have a brand new 2015 jetta. It was its first oil change so i decided to take it here because of all the great reviews, plus the vw dealership wanted $95 for an oil change... BIGGEST mistake. 1. The oil change too about an hour and a half, which i didnt mind at first. Then i got my car and took it home (which is 30 minute drive). i notice that they never reset the oil change button. More importantly it wasnt driving how it usually does. My car is a very zippy car. It takes nothing for it to go 70 mph, but after getting my car back it took so much for it even reach 65 mph. I called them and immediately took it back. An hour later i got it back again and now a light that i have never seen came on and its been 2 days and it wont turn off. And on top of it all my car still struggles to reach over 65 mph. The guy told me the light was just about it being cold and the tire pressure. He said it would turn off as i drive it, but no it has not. So i will have to take it back for the third time. After all my time and gas wasted i would have been better off just forking the extra 20$ and taking it to vw. DO NOT TAKE YOUR BRAND NEW CAR THERE

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