Mac-O-Rama, Apple Authorized Service Provider

4690 Longley Ln Ste 42, Reno, NV 89502, USA

Address:	4690 Longley Ln Ste 42, Reno, NV 89502, USA
Phone:	+1 775-626-7751
Site:	macorama.com
Rating:	3.3
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 6

Reviews 7

Bgarrett Meadows

I went in-person to the Apple Store on a Thursday afternoon at 3:30 PM to schedule an emergency appointment to have someone look at Macbook Pro because it wouldnt do anything. Unfortunately, the Apple Store had no available appointments until the following Monday. I didnt know what to do because I needed my computer fixed ASAP. In a quandary and because my Mac wasnt working I had to I use one of the Macbooks at the Apple store to find some place in Reno that specializes in Macs. The first option that popped up was Mac-O-Rama on Longley. I scanned the stores info and saw they did rush-requests for $99. I looked at my watch and saw it was 3:45 PM, and Mac-O-Rama closes at 5 PM. Not expecting much, I called and was told, yes, they could look at my Mac that afternoon. I dashed to Mac-O-Rama and got there about 4:15 PM. The nicest lady named Cal greeted me and told me theyd be glad to see what they could do ASAP. Even though the store closed at 5 PM, they worked with me until 5:20 PM and only charged me $55! While they werent able to completely solve the problem, they got me where I could at least use my Mac until I could bring it back for a much more thorough examination. I couldnt have been more pleased with the courteous and personable service. Id rather pay a service fee than have to wait days for a free appointment at the Apple Store. I dont understand the unfavorable reviews. I imagine those individuals were looking for something for nothing.

John Axtell

I brought my mac in for a factory recalled hard drive replacement, the owner of Mac-O-Rama which is a factory authorized repair business, told me that as long as there were no software issues the replacement would be covered by Apple and I would not be charged. When I went to pick up my computer they charged me $149.00 for labor and Apple pays them for the labor. In order to get my computer back I paid the $149.00. The owner said she needed to change me that since they used my external hard drive which I had backed up through time machine to put it back on the new hard drive, I told her that if I had known that I would have done it myself, I have done it in the past and it is very easy and quick to start the process. I have contacted Apple and filed a complaint since they are an Apple authorized repair business and would encourage anyone who thinks they have been over charged to do so. Apple also said in the notes submitted by Mac-O-Rama they made no mention of charging me for the replacement. I have also filed a dispute with my credit card company as this is clearly a fraudulent charge and I am sure others have had similar experiences and urge others to do so. Tomorrow I will contact the State Attorney Generals Office to file a complaint and also contact the better of Business Bureau and Chamber of Commerce and urge others who have had similar problems to do the same.

Anonymous User

Weve been using Mac-O-Rama since they opened a brick and mortar location, and we ordered from their online store before that. Weve always had good experiences, and contrary to the reviewers who claim they are only out for your money, weve found the opposite to be true. They have been up front about problems and the cost of diagnostics. Weve had as much work covered under Apple Care as possible, so having a keyboard replaced cost us nothing. Also, we usually know what the problem is before we take our computers in, and we are willing to pay for the parts to be replaced if it cannot be covered under Apple Care--that might mean a different experience. The biggest drawback as I see it is that they are not allocated the amount of new Apple products as some of the giant retailers, so if you want the new iPhone or MacBook immediately, youll have to go and stand in line at the Apple store or get it online. I have not found the wait to be long at all in the times Ive gone there, so I think more attention is being paid on that front. The last time I was there, someone was ahead of me. The counter employee addressed me politely, apologized for the wait, and offered me a cup of coffee from her Keurig machine, which I took, not being one to turn down a free cup of coffee. Fortunately they had lids, so I could take my full cup with me when my transaction was completed.

Robyn Roth

We are a small non-profit organization and have had multiple "consultants" for a variety of computer issues. Unfortunately, they made things worse and rather than solve the various problems created more problems. Fortunately, we found Macorama and their fabulous team. After bringing in the computers to their store for problem resolution, most of the problems were fixed; however, they suggested a home visit to resolve the remaining issues. Jason came to our business and problems and issues we experienced literally for months, he solved literally w/in minutes. He is an excellent teacher as are all the staff. Their professional fees are more than reasonable & they truly do have the expertise. We highly recommend them for your Apple products and if you are lucky they can also answer your questions re: any PC you might have.

Scott Ashby

Do NOT take your apple products here. The apple store would be more worth your time. We took my wifes macbook air to mac-o-rama to see if the power cord was bad or the battery needed to be replaced. They took the computer without telling us any pricing or even getting her information. It took them an hour to tell us that the cord was bad. When we told them that we were going to look around for a new cord and not buy their $70 cord, she then said, "Well the test we ran cost $10". We were never asked if we wanted to run the test as it had nothing to do with the power cord. They are all about the money. No sense of customer service. They charged us $10 for something that would have been free at the apple store.

Habbadacter

Though they have some good reviews my experience was not one of them. Ive tried to use these guys a couple of times as was met with nothing but roadblocks and a bad attitude. Their hours are not convenient and seem to only serve them. Their service is slow and they outright lied to me about what was wrong with my laptop so that they could increase the cost. My power adapter had a 2mm tear in the strain relief and they said, "This could cause the computer to charge improperly and damage it; would you like to replace it?" Are you serious? If you need your computer fixed or serviced, Id try Reno Computer Fix instead. Youll be glad that you did as they are superior in every way.

Robert Taylor

Mac-O-Rama Rocks!! I dropped off my old beloved G4 Power Book Laptop at 9:15am--after driving 1.5-hours down from South Shore of Lake Tahoe--and picked up my completely ubba-dubba repaired laptop at 10:30am. All for only $25, after they worked their IT magic. How cool is that?! The front counter Customer Service reps Ms. Cal ___ and Mr. Peter ___ could not have been more professional, friendly and helpful. This is my fourth visit to their store in Reno and all iterations have been equally outstanding. I just wish theyd open a store in Lake Tahoe.