US Post Office
| Address: | 25 Veterans Plaza, Bergenfield, NJ 07621, USA |
| Phone: | +1 201-384-1831 |
| Site: | usps.com |
| Rating: | 2.9 |
| Working: | 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 9AM–1PM Closed |
Location
Photos 1
Reviews 13
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Brandon Andujar
Well, I have had two erroneous address incidents since I requested my address change on January 18th. A car seat was delivered to my future Park place Fort lee address on Jan 24th instead of my current address. I stated very clearly that the mail was not to be forwarded until February 3rd. U have the confirmation e-mail stating this change was not to be until the 3rd of February and the change was made official on precisely January 18th. This caused a lot of grief and frustration tracking my package down. The second incident happened on January 28th with another package being sent to an address I dont even have listed under my name. The package was forwarded to Durand place in Rochelle park Nj.. This is actually the address is an ex girlfriend who lived with me 2 years ago!! I dont know how this happened but again, this was of no fault of my own. Im very unhappy about the lack of reliability with the usps and especially this specific post office.I clearly see why so many of us are using alternative shipping carriers for their products. I have asked by e-mail and phone to speak to a supervisor about this matter and I have had no reply yet. When I spoke to Bergenfield post office regarding this matter, they said they did not know about the date of the address change because they didnt receive the information. I asked them then how did they know of the address change in the first place and where to forward my package? Its obvious it was a mistake solely made by this post office. The second incident Im still waiting to hear a reply about because at no time was that address listed on any forwarding documents, nor is my name associated with that address whatsoever.. Im glad Im moving this week for good out of Bergenfield, this has got to be the worst and most frustrating experience with a "professional" shipping service Ive ever dealt with..
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MaxTurboX
Asked this Post Office to hold my package til the next day. Went in and the lady told me the package wasnt there. She also basically lied to my face about my package being out for delivery. There was no package delivered. Tracking shows it is in this PO. I still to this day have not gotten my package so they probably lost my package somehow. Dont bother with this place unless you have a very simple task. Even then they really dont have a sense of customer service at all and arent really friendly to customers.
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Gina Philpott
Went to pick up a package and the woman was so rude and was completely put out that she had to go into the back to get it. When she came back to the front she huffed and complained that it was "way in the back and hard to get to", then she came to the counter and literally threw it at my daughter. No wonder everyone prefers going to Tenafly or Dumont, the Bergenfield post office is a disgrace!
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Anonymous User
I see why the USPS is losing money, went to buy a book of stamps and some international stamps, 5 customers were in front on me waiting as well, the lady behind the counter looked like she was lost, the guy behind the counter was heavy set and taking his sweet time. either they was extremely bored to work or did not want to work that day.
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Kenneth Portillo
Obviously this place has never heard of a telephone. I waited for an initial answering of the phone for 20 minutes. The worst part I finally get on the phone with a guy and he immediately responds saying my package is on a pallet shrink wrapped. CONVERSATION LASTED 45 seconds.
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Donna Flannery
Just had the most amazing customer service from Keith. I was dreading making a phone call to make special arrangements for a package delivery, but it was handled in a friendly and professional manner. A pleasure!
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Erick Dugayo
Customer service is so bad and nasty they dont really want to help their customers post offices should do something about this they shouldnt hire people like them I think I should us different carriers from now on
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william roy agoncillo
Terrible people, telling me i was so impatient? Really, i was very polite saying please! If you request for pickup? Forget it, they think they own the place,
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Chris Kang
Had a misunderstanding with tracking one of my packages and a worker from the post office was able to explain to me the reasons perfectly on the phone.
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themixedupkid
Ive been going here for the past 8 years and its really one of the best post offices around. no bulletproof glass between you and the clerk either.
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Roderick Acio
Employees are rude they are not willing to help bad customer service
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moe Khalil
quick and easy if you walk in. they just never answer their phone
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Michael Rucci
Beats UPS or FedEx every time.