US Post Office
| Address: | 89 River St, Hoboken, NJ 07030, USA |
| Phone: | +1 201-659-3017 |
| Site: | usps.com |
| Rating: | 2 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–12:30PM Closed |
Location
Photos 1
Reviews 24
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Anonymous User
In my limited experience with government run agencies, Ive found that the postal service is one of the worst in terms of customer service. I previously lived in Harlem, NY, where the lines were frequently in the double digits and waits were longer than 1/2 hour. The U.S. Post Office (dubbed the Frank Sinatra) at 89 Hudson Street is no better than my experiences in the past. And while the wait may be shorter, the personnel and customer service is severely lacking. As with most post offices, they close right around the time that most people are getting out of work, so one needs to rush to meet someone at a counter (closes at 6pm) to pick-up packages. Many post offices that offer Post Office Boxes have a separate section for the boxes to be checked after hours, however the Frank Sinatra station does not. This means that if you dont get to the post office during their hours, youre unable to check your mail. And if your post office box is up for renewal and you send them a check to extend your lease, dont rely on the post office themselves to ensure correct delivery. They will lock you out of your box without even notifying you. Naturally, when you confront them, they cant recommend you hand deliver the check instead of mailing it (because of reliability issues). And be careful of their shady customer services practices that make reliability of the post office even less. On more than one occasion have I called to ask what time they closed, to wake the mile plus to their location to find they closed early for one reason or another (i.e., in-climate weather conditions). If you have the option of using another post office in the Hoboken area, I certainly recommend this. Otherwise, try a Mailboxes, Etc., or use FedEx or UPS. The U.S. Post Office / Frank Sinatra Station is just not worth their shady business practices, unreliable hours and poor customer service.
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Nina Badaan
WORST customer service. I called them 5 times on Saturday and no answer. They were supposed to deliver a package on Thursday although I was at work. I requested another delivery for Friday, they never showed. Then I called the 800 number on Saturday they said it was sitting in the office on River St. and to call them. I tried calling all morning with no answer, no machine, nothing. Then a lady calls me on Monday saying she tried calling me on Saturday and that they tried delivering the package on Saturday, which are both lies because I was home all day and no attempts to contact me were made. On top of that, the workers are extremely rude. Bring your business elsewhere!
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Lou zaragoza
Horrible customer service, delivery supervisor does not know how to handle nor do his job. Ive called 3 times because Ive had packages (supposedly) sent to my address and Ive received nothing its an inconvenience for me that i have to go to the post office to pick up my packages the day after my pack was suppose to be delivered. This is starting to become a huge problem for me and I know im not the only person feeling this way.
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Eesa F Adhia
Dishonest employees. They intentionally entered incorrect dimensions of my package . It cost me 30 to mail that package to Illinois. I mailed the same package(same dimensions and weight) to California yesterday, paid shipping online and it cost me 17 dollars. Be careful !!
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Anne H
The website, and the sign on the door both say this post office opens for the self service kiosk at 9:00 am on Sundays. I just waited there until 9:20 & the doors were never unlocked. Update your sign if you arent actually going to open.
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Anonymous User
Waited 10 minutes in hold for a simple question, first person attending didnt have the information, and the second person treated me as if I was a nuisance and promptly hung up the phone before I finished talking.
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Theresa Hunt
Hours are 9-11 Monday through Friday for passport applications. No Saturday hours. How does the government expect to accommodate people who work during these hours on the weekday? Awful!
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Joffery James
Rude and disgusting. The worst people to be working in customer support, services or relations. The women are so rude. Maybe working there too long and too comfortable
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Anonymous User
Very poor service, I had called and talked to someone there and they said they had my package and later in the day when I got there some idiot couldnt find it.
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Anonymous User
EXCELLENT CUSTOMER SERVICE, RELIABLE, speedy service. I live in union " horrible" city. And I either walk or drive to this one. THE BEST! Highly Recommend!
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Jason Phillip
50 cents doesnt buy you much these days but at this place it will allow me to send a piece of paper three thousand miles.
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Marc Gonzalez
Came here for a passport and the process went so seamless. Did not need an appointment and was done in under an hour.
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yves beauvais
simply the worst! rude lazy and they lose tons of packages, even registed/insured ones. avoid at all cost!
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Cash Johnson
Never had an issue with the retail desk clerks. Always fast and friendly when I am there.
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Khalil Callier
Just your typical poor customer service from government employees. Nothing to see here.
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Kristin Meyer
Awful, dont even leave delivery notices and dont redeliver on the days scheduled.
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kinson li
The old man there is so bad and no patience, I will never go there...
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michael kaczorowski
po box "specialist" had no clue how to reserve po box online
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Cakirhan CAkirgil
Slowest post office i have ever been to. Avoid it if you can
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Enrique Perez
RUDE PEOPLE and SLOW!!!!!!!!!
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Mrs.Rosita Mancinidelletorri
Offers many services
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Pengcheng Li
bad serving attitude
CR
Cruz Victor
Fast service
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Anonymous User
Poor service
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