BMW of Atlantic City

Reviews 3

JE

Jessica Rivera

Terrible experience and more terrible service: Story: 7/23/15: On my way to work, in my 2015 BMW 320i Xdrive, my car suddenly could not accelerate. My dashboard screen then read : "Drive Train Malfuntion". I could not go over 40mph initially. Then after a stop sign, it could not accelerate past 20mph. Finally, I was able to just reach a parking spot at work driving 5 miles per hour (pedal to the metal). So thankfully, I am safe at work. Press for BMW assist, and to make my experience more insane, the lady on BMW assist said my name was "Amanda Fox". (thats not my name). She then said I had to call the dealership I purchased my car from bc my car is under the incorrect name and she could no longer assist. The dealership (BMW edison, where I purchased, said everything was registered fine). So I then had to call BMW assist again from my cell phone and that part was seemingly corrected. Oh, btw, and my seatbelt simply stopped working the day before - it wouldnt click. Craziness in 2 days. So needless to say, Im not happy. So I called bmw assist, and finally had my car towed to the nearest BMW, in Atlantic City. Leonard, the service guy, was nice enough, but I raised my concern about being stranded at work. He said "I have no loaner cars now, Ill see if I have one later but I am not sure"... silence. I said well, I cant just be here stranded. He then said "Ok I can call enterprise to pick you up. So ok, hours later I call to inquire about what is going to happen. He said he has a loaner vehicle that will pick me up. He did not have 2 drivers to come out here and drop off the loaner. I said, well that means I will be picked up, then me and the guy will drive all the way to AC (40 min drive) then Ill drive all the way home (40 min -1 hr drive bc I would leave at rush hour).. So thats a 2 hour inconvenience. Oh they wanted me to return the loaner w/ the same gas. Ill be driving from AC to my home, so I have to pay for the gas for the ride? Not a PENNY should be coming out of my pocket for that inconvenience. So I simply thanked the nice man and later called to speak to the manager regarding all of the above. I needed to somehow be compensated for this frustration (time, gas). The "Resolution": I spoke to Eric, the service manager. I explained the situation, and simply asked to be compensated, at the minimum, for the gas for the ride home. He said "where do you live". I said "millville" and he said, Oh, thats only 40 minutes.. So I explained to him how rude he was to demean the complete inconvenience (and scariness- how can I trust this car?!) this experience has been and to shrug off such a minimum request was terrible customer service. He said "well, we dont even provide a concierge service, and we are picking you up and even getting you a brand new BMW loaner". OH well, Thank you for not leaving me stranded and getting me a car to drive while my 2015 bmw is being fixed! Communication is 80% non-verbal, and his non-verbal tone expressed he was doing me a favor for this! I made it very clear that this shouldnt be considered going above and beyond, that what he is doing is the minimum I would expect from any dealership, let alone a BMW dealership. Im paying about 500 a month for a lease. I got treated worse by this guy than I have at my Toyota dealer back in college, and Lexus treated me way better, by providing concierge service even when I got oil changes. But this is no oil change. This was a scary car malfuntion that could potentially have left me stranded. Its a brand new vehicle. What I asked for was the least I could have been compensated for for this experience. This experience left SUCH a bad taste in my mouth. How can I feel confident in a BMW again? And then the treatment I received was sub-par to say the least. But I gave this dealership 2 stars, only bc Tom, the guy who picked me up, and Leonard, my service guy, were nice people. Otherwise, Erics attitude toward my ordeal would have landed them one star. I cant wait until my lease is over. Scary and frustrating, to say the very least.

AA

Aamir Babar

I am from St Louis, MO and i was in NJ visiting my parents. My dad and I was just curious to see if they had a 7 series bmw pre-owned in stock. As soon as we walked in the showroom we were approached by Jack Schofield, he politely greeted us and asked questions about what I was looking for. Although they did not have a pre-owned 7-series Jack showed me a few 5 series and helped me realized that the 5 series would fit my needs perfectly. Although I wanted something high end, I wanted something sporty as well. He helped me pick out the 535i with X-drive. We went for a pretty long test drive and I was quiet picky. Jack was very patient. I wanted to think about it for a day, Jack did not pressure me at all but made it clear that he will make sure he gets me a great deal. I came back the next day and made the deal. I was not an easy buy because I bargained with him quiet a bit. He was patient and professional the whole time. His manager was great as well. I had a great experience overall from the beginning all the way till the Finance office. A couple of days later Jack called me to ensure everything was great. I would totally do business with him again without a doubt. Even though I live all the way in St Louis, I will definitely be buying my next bmw with these guys. Lastly, when I say I had a phenominal experience, i definitely know what Im talking about considering I have purchased 7 cars the last 3 years. Thank you!

ZA

Zachary Peseau

I have to say this was the easiest experience Ive ever had buying a car. From first contact with Rob my sales advisor who was very in depth about my needs and expectations and also my budget as I wasnt expecting to get a new car so soon and coming from a 750Li I had very high standards that didnt necessarily meet my budget. We came to a number and he showed me my options. Within a few days from first contact I was walking in and finishing the deal. We did almost everything over the phone and via email due to my hectic work schedule so it was only about 2 hours start to finish I was amazed. A proud new owner of a beautiful 2016 535i xdrive. They did such a great job of matching my needs. Knowing I ruin my rims on a constant basis driving rough we opted for the extra road hazard on wheels and tires. My car and I thank you so much. Also Vinny the general manager made this very pleasant and definitely one of the best deals I had no choice but to say yes once he was done with it! Phil from finance explained everything and answered soo many questions as this was my first lease I usually purchase. And we both agree it should be one signature and your done my hand hurts but Im a very happy customer! Thank you guys again especially Rob-sales Vinny-General manager Phil- Finance and Brian- sales manager you guys made this such a pleasant experience! Thank you again so much you made my summer!

Other organizations