Public Storage

1001 Neptune Blvd, Neptune City, NJ 07753, USA

Address:	1001 Neptune Blvd, Neptune City, NJ 07753, USA
Phone:	+1 732-898-2417
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 14

Reviews 10

Peter Welch

Ive had the misfortune of dealing with other storage places (namely in Downtown Los Angeles) that were terrible. They always were pestering me to purchase a unit even when all I needed was a box or two and some bubble wrap. So when I came to this location I expected more of the same. However, I was truly surprised by the sales help here because he (Brian) was able to quickly answer my questions about moving supplies, as well as, directing me to which items I might need to purchase to make my move as easy as possible. I was able to purchase the right amount of moving boxes without feeling super pressured to also rent a unit (a first in my experiences). However, I did find myself considering the unit options as the help and I discussed different packaging products and options available at any Public Storage location. Essentially, I was quite taken back by the knowledge and politeness of Brian and can see myself using Public Storages in the area before some of the other "local, one-off" storage places in my area simply because I felt the staff had an understanding of my individual needs such as storing kids toys, delicate clothes, and having the space to expand and operate, all at a competitive price. I would surely recommend this to anyone looking for storage in this area simply based on location and kind customer service.

Jilly Sentino

I have used this facility for several years. Over the last year there was a change in management and the place has gone to hell. NO security lighting outside at night, leaving it dark and unsafe. The gates and doors are constantly left open-broken with no way of securing them. (even manually wont close all the way) Bugs and spiders have taken over inside. Mold growing on our belongings as the climate control is usually not on so it has been hot and humid inside throughout the summer. (As a musician, my equipment requires climate control-the electronics have mold all over them now) Complaints to the management were responded to with "so contact your insurance company". Interestingly, the insurance has a mold exclusion clause-so even though it is caused by negligence on the part of the company they will not cover it? If you research online, you will find this company has NUMEROUS negligence lawsuits for failing to maintain, failing to uphold contracts, and more. We are moving what we can salvage of our belongings elsewhere. The front desk staff is friendly and polite, but no action. Id give it no stars if that were an option.

Jalil Ahmad Mu Waahid

While the staff is very friendly, they are robotic... When they speak about the units they leave the facts concerning prorates and hidden fees that will have you past due even if you just paid your monthly bill. When i complained about the surprise and the inconvenience.... I was told to read my contract and disregard the verbal misleading directions of the staff at the storage unit. There was no offer of resolve for the mistake on the part of the staff. Very disappointed and will not be referring the location to others. The only reason i gave 3 stars is for cleanliness of the location and the site managers pleasant and polite demeanor... however i am very disappointed in the disregard for my hard earned money and my trust in this business not surprising me with hidden fees and not caring for my subsequent demise after the fact being threatened to have my stuff auctioned off if i dont pay the hidden fees. Good luck newbees!

D Wat

Amazing place its no wonder it has so many reviews. My experience like so many others was refreshing from any other storage place Ive ever been too. They had the LOWEST PRICES!!!! And they work with you to help you achieve your goal. The staff is extremely friendly and courteous. Security is the best Ive seen at a storage place. Whatever changes that were made puts This particular public storage is in a class by itself. Its luxury service at its best for the cheapest price. Rooms are very clean which is a big plus for me. Beautiful place. P.s ask for Eunice shes the one who helped me with everything. Made sure I picked the correct room size for all my stuff. AMAZING Is an understatement for her A class service!

John Feinstein

Just signed for a second unit at this facility. It was a no-brainer because I could anticipate the same friendly assistance I received when I took my first unit about a year ago. Bryan and Britney understand they are in a service business and that they are the all important customer facing people. Courteous, friendly, knowledgeable and professional are apt adjectives for them. Five stars for the personnel. Four stars for the facility, which I would like to see kept cleaner inside the common areas and the lot and perimeter outside. On several occasions have found the gates and door to the two-story building left open or not operable.

Vera Zyuzina

Awful! Nothing never work! I came in another day, outside light didnt work, it was so dark, I almost fell because of lights, so I skipped this. Today I was there and elevator didnt work. Its no sign. There was intercom button. I tried use, IT DIDNT WORK also. I came in the office, Kaitlyn just told use another elevator. Where is another one? How to get there? Just god knows! She even didnt say sorry about it. She didnt offer me help. Of course I got lost, I used stairs, and I got out of building. All she said that she was busy, but no sorry. Unfortunately because of this situation I have bad review.

Pat Ray

My father had a unit at this facility for years and over that time we dealt with any number of employees. My father was always one for giving praise when praise was due so I am passing along our feedback. Jill was a constant there and someone who always went above and beyond. Some newer faces and staff that were equally as helpful and polite were Stefanie and John and a younger gentleman whose name I do not know. If I or anyone I know ever needs storage, this location will always be my suggestion. Thanks for always keeping my fathers belongings safe and secure with a smile.

Poncho Donato

I was cheerfully greeted by Eunice & Kaitlyn, who were most gracious, knowledgeable, respectful, & friendly. Everything was clearly explained, & although I didnt have many questions, the ones that I did have were promptly, efficiently, & satisfactorily answered. These two young ladies are a BIG ASSET to Pubic Storage, & should be recognized for not only their knowledge of how the storage rentals work, but also add a warm, enlightening, & more personable professional approach. They have convinced me that choosing Public Storage was the RIGHT CHOICE

Michelle Storm

Good Morning! I wanted to take this opportunity during a time when people are so quick to complain about customer service to actually praise someone. I was there on Friday 11/29 to make a payment on my mothers storage unit and was helped by an older gentleman named John. He was professional, friendly and courteous. I would highly recommend anyone looking for a storage unit in the Neptune area to look into Public Storage. More businesses should pride themselves on excellent customer service, of which John was a perfect example. Happy Holidays!

George Voll

I have been a customer at this location for several years and have received excellent customer service from all staff in the office. Jil has always been very attentive and friendly as well as all the newer faces such as Stephanie and John. Recently, I was able to save some money by moving my spaces and that was a huge help since I am now retired. I also go in to buy boxes and they always have just what I need! Very friendly and always willing to help! Thanks so much for everything youve done!