Schrum Plumbing & Heating

Reviews 3

KA

Karen Marmion

I had a leak coming through the ceiling into my basement. I had a 1:00 appointment, but a plumber didnt show up until 2:00. When I called to see where he was I was told he "was finishing up lunch". He spent 20 minutes at my home and it was determined that it was not a pipe leak but a tile problem with my tub/shower, so no work was done. When I asked how much it would be I was told I would be billed in the mail. When the invoice arrived I was billed for 1.5 hours for parts and labor. When I called to inquire about the invoice I was told that although the plumber was only there for 20 minutes, I was billed for travel time (which is only 20 minutes). Very dissatisfied with the service. This was my first time using Shrum Plumbing and I would never use them again!!

PE

Peter Lombardo

Gary and his team were great!! Anytime I have either, a plumbing or heating issue, I know I can count on the team at Schrum Plumbing. Gary is very patient and thorough in answering all of my questions and concerns and always provides me with several options on how to proceed, along with his recommendation. They are easy to schedule with, and even came out that same day when I had an issue. Gary was also sensitive to the potentially high cost of the repair and wanted to help get us he best deal and the right solution. They did my fixes in one day as promised, were very clean, and great with communication. I am very happy with the work and their excellent customer service. I would highly recommend Schrum Plumbing to others!

JO

John Cox

Gary and all the workers are always great. They are always professional and always do a great job. I always reccomend them to anyone who asks or needs a plumber or heating done at their house. Have been using Schrum plumbing for over 30 years.

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