Route 17 Auto Body And Collision

Address:	120 NJ-17, Paramus, NJ 07652, USA
Phone:	+1 201-880-7555
Site:	rt17autobody.com
Rating:	4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–1PM Closed

Location

Photos 9

Reviews 12

Latisha Greene

I had a collision with a truck that damaged almost the entire drivers side of my vehicle. i wanted the car repaired quickly because I didnt want to waste $ on a rental car for more than 2wks. They are a registered Geico Express shop, so the Geico adjuster was there to give me an estimate quickly. This helped expedite the process. Pam, the assistant at the front desk, suggested they ordered the parts for my car and call me to bring the car in when they arrived so, I didnt have to let the car sit there for a few days waiting for parts. She was great - very helpful and resourceful. They also have car rental agency on site which made things extremely convenient. The manager and owner were professional and courteous, they made sure any issues I had were being resolved and thats what I appreciate about them the most. They had the car repaired 4 days earlier then estimated and they did a great job - perfectly matched my paint, car looked new! Getting here is tricky so I would suggest calling for directions because GPS may have you going in circles.

Matt Pierce

My car is 5 years old and has had an ongoing issue with poor alignment and vibration at highway speed. Ive taken it to my local Dodge dealership and Pep Boys numerous times and none of their fixes helped. Then I got into a minor fender-bender and GEICO recommended these guys. They had to replace a strut so they disassembled and reassembled the front wheels and steering linkage. The car drives like its showroom fresh now. Seriously, Im trying to come up with excuses for road trips because I *finally* have the car I bought back again. Fair warning, though, give yourself 10 extra minutes to get there. There isnt a U-Turn on 17 anywhere near them so if you come from the north youll be taking the scenic route.

Tuhin Sinha

Worst place to get your car fixed. They did not do their job correctly in the first place. Had to go there multiple times with the same issue. Finally, I decided to go to a dealership to get my car fixed for good. They dont seem to care about a customers time and would make you wait forever if you go there the second time with the same problem. Even after that, contacting them with any post-repair information is futile. I had to wait for 4 hrs for them to contact their parts supplier and let me know if the faulty parts that they had put on my vehicle had any warranty. Save yourself some time and get your car fixed at a good dealership. Big waste of time over here...

Anonymous User

My experience with this auto body shop was positive. First of all, the fender repair was fine. They told me the repair would take 7 days, but it only took 5. They were always polite and responsive on the phone. Please note that Map quest gives the wrong directions to this autobody shop. Therefore, when I first went to have them look at the car, I called three time to get directions. I kept getting lost. They finally told me a "back way" into the place off of Fairview Avenue. The woman answering the phone said, "if you cant find us just stop and call and someone will come and get you." But I finally found it on my own.

Alexander Golenkov

My Acura MDX front bumper was smashed on Mar 06. Alan, the owner i guess, promised that car will get ready by Thursday Mar 14, if I will leave the car on Monday Mar 11. Guess what.. I picked it up on Wednesday Mar 13. They deliver earlier than it was promised. The place itself must be an iconic set for other businesses. They have Enterprise Rental in shop, so you dont have to worry about how to get rental. The office environment very pleasant, friendly, clean and professional. They even have toys and tables for kids. Way to go Alan. Thank you for such a nice service and thanks to your team for good work.

Kelly Ruland

From the moment I reached out to Route 17 Auto Body and Collision, I was taken care of immediately, professionally and quickly. Branddon Levando assured me that all will be handled from the car rental (on site thru Enterprise) and my insurance. He was courteous, friendly and professional. If anyone need repairs to their vehicle, I would recommend Route 17 Auto Body and Collision!! Thank you, my car looks brand new again!!! Kelly

Anonymous User

Worst experience ever!!! First of all they had my car for 45 days, and even after I got it back I had to take it back twice for them to fix things they failed to fix in the first place. I could NEVER get anyone on the phone, and when I did they always had the same excuse about " so and so is out to lunch" Highly recommend finding another shop!

hilda ng

I was appointed to this auto body shop by my insurance. I have dealt with few auto body shops in the past, but this one has to be my favorite. They gave me the estimate the second day I dropped of my car. They had kept their promise on the delivery date. My cars color is a unique shade of blue and they had matched it perfectly.

Anonymous User

Customer Service is a foreign concept to the woman who works in the office here. Chewing gum loudly on the phone, she could not find the time in her busy, (lazy), schedule to update me as to the status of my vehicle. Would it be available today? tomorrow? next week? she did not know and she does not care!!!

Joe Fort

Good honest shop. Performed miracles on severely damaged vehicle. Picked me up from accident site and arranged rental car service before I made it to the shop. Thank you.

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Parisa Vahedi Pour

Very friendly staff! :)