The Maids

Address:	157 Maple Ave, Red Bank, NJ 07701, USA
Phone:	+1 732-224-1105
Site:	housecleaning-maidservice-nj.com
Rating:	3.9
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 26

Reviews 10

Camille Sealy

Ive always had a good experience with The Maids (Red Bank office) in the past, but I recently had a bad experience, and I will NEVER use them again. Long and short of it is, I hired them to do a "construction clean". I was remodeling certain parts of the house and needed to get rid of the white dust that comes with construction. When I called, I explained this to Gerry (or Stacy) and they said fine, no problem. The Orange team came (I usually get the Teal Team, but they werent available the day I needed them) and they did a HORRIBLE job. A child could have done better. They missed so many places in each room (dust in the closets, window ledges and sills, along chair rails, dust on the basement floor), I honestly dont know what 4 people spent almost 3 hours doing. I even left a specific "hit list" of places that needed the most attention. I came home that night and immediately left a message to inform them of the horrible service. Gerry called the next day to find out what happened. I explained that I needed them to re-do the whole house. She wanted to know specifically which areas needed to be re-done, but there were so many, she said they would come back for a re-clean. Their availability and my schedule did not allow for a next day re-clean, so we settled on a date the following week (they dont do weekends). Admittedly, I had to reschedule again because of work, so the re-clean was scheduled, yet again, the following week. This time with the Teal team. About 45 minutes or so into the re-clean, the team supervisors phone kept ringing. It was Stacy, calling to pull them off my job. She didnt care where they were, just stop what youre doing, pack up and leave the house. I honestly believe their "promise" of re-cleaning if you are not satisfied, is simply a marketing scheme to placate the customer. Since the team was pulled off my job, (by the way I wasnt home and Stacy told the supervisor she would call and let me know she took them off my job - WHICH SHE DID NOT), they missed the very area I needed cleaned the most - my newly remodeled bathroom. When I called Stacy to find out what happened, I was met with "We do re-cleans the next day, and its been two weeks already, so were doing you a favor." How is it a favor when I paid over $500 for bad service?? BTW, I work for a living, so staying home two days in a row to have my house cleaned (when it should have been done right in the first place) is not reasonable. Like I said, Ive had a good experiences before this one, but this time, they truly dropped the ball. Between the poor service from the crew and the bad attitude/ ill intent from Stacy, Im DONE. They really need to re-train the Orange Team or hire a completely new crew. Even the supervisor of the Teal team said she didnt understand why they sent me the Orange team in the first place (I guarantee they get many complaints about the Orange team).

Peggy McGover

Unfortunately the service I recieved was sub-par at best. I was informed the team of 4 would work different rooms for an amount of time I was willing to pay on the 1st visit. I would have a different rate if I chose to have The Maids return on a regular basis. I was informed that they would be using vinegar and water to hand scrub the floors and a host of other cleaning services that were included. The team of 3 arrived (the 4th wasnt available) and proceeded upstairs to start. After a good 40 min, I checked up on their progress and all were in the bathroom- no other room had yet been worked on. After 3 hours they left- heres what they didnt do to name a few: clean the floor in the bathroom they spent 4o minutes in- did not dust the exposed iron radiators in any of the rooms nor the floor beneath, the ceiling fans, nor under the beds or dressers-- it was NOT worth the $. I did have them come back to clean the bathroom floor and there was no hand scrubbing- just the typical mop and detergent. Heres the thing- they never even called to see if I was interested in continuing with their service! I found a different service that actually cleans! and far more reasonable. (Maybe the team I had was not good- I dont think I would chance another 379. to try a different one..)

Kimberly Schelpf Ardise

The Maids always do a thorough job cleaning my house! I like that it is more of a corporate company. They are always on time, text when they are on their way, and follow-up to see how the clean was for that day. They are consistent with timing and very professional. The day The Maids come is ALWAYS my favorite day!!

Katie Rizzo

Excellent service would use again! The whole experience was so delightful. The Team arrived promptly and got to work the minute they walked in.They methodically cleaned all the rooms in my house top to bottom even the smallest ledge. The job was done with care and they left the house looking and smelling amazing!

Lauren Milan

We used this service while we were trying to sell our house to keep it clean for open houses and potential buyers. The Maids did an amazing job each time and I would recommend them in a heartbeat. Couldnt have been happier with them. We used them for our move out clean also, which was wonderful as well.

Maria T. Kenney

Been a client for the past 4 years and have been very satisfied with the service of The Maids. The crew we have is terrific and they do a great job. The office staff are wonderful to deal with, are all very pleasant and have been great with accommodating our needs.

Mary Leskovsky

The Maids team comes once a month, works efficiently, and makes the whole house sparkle in record time. They are pleasant, hard-working young women who are well trained in their companys method. Ive been very happy with their work.

Bill Savage

Great to deal with. Have referred multiple times with positive results. Would refer again.

Niteria Mcclendon

Great service! The team did a great job!

Christine Psolka

The Maids do excellent work.