Superior Automotive

1137 US-130, Robbinsville, NJ 08691, USA

Address:	1137 US-130, Robbinsville, NJ 08691, USA
Phone:	+1 609-208-0111
Site:	superiorautomotivenj.com
Rating:	4.5
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–2PM Closed

Location

Photos 5

Reviews 5

Ayush Arya

Took my car couple weeks ago to diagnose an issue.. i had explained the issue but after about 3 hours of diagnostic they couldnt understand the issue.. i test drove the car myself to clarify the issue.. sat thr another hour for them to diagnose the root cause and Mark after talking to the mechanic advised couple engine miss fires and faulty spark plugs.. upon getting the estimate he also recommended cleaning fuel system.. estimate was high but Mark confirmed that this will fix the issue.. i left the car over night yesterday and received the call on today (saturday the august 13th) to pick it up. I asked mark has the car been test driven to confirm issue does not persist and he confirmed that the issue does not persist.. he confirmed that the issue is no more and I paid the bill.. as soon as i left the shop not only the issue was still in the car there were few more problems with the car.. i called mark and brought the car back right away.. and upon asking what did you fix and how was it fixed and how was did it pass the test drive mark had no response.. all he kept saying that those codes are gone from the car and here is another huge estimate for few more parts that we can fix.. I also explained him how critical it is for me to have car for the weekend as i need it for work. He did not provide any alternative or attempted to resolve the even more issues with the car.. WHAT A SHAME.. AFTER THEY pretended to have FIXED MY CAR even though they couldnt even understand the issue my car No longer shuts down after turning it off .. i again informed mark that my car is Not TURNING OFF and asked him to provide me with shop owners (Jeff Acolia) phone so i can escalate this matter.. he told me that the owner doesnt have a phone and that he will call me back before they close today, which was 4 hours ago. THIS IS HOW I AM TREATED AFTER INFORMING THESE GUYS HOW THIS IS CRITIC AND AFTER PAYING FOR NOTHING. I HAVE TO WRITE ALL THIS HERE BECAUSE NO CARES TO TAKE RESPONSEBILITY TO DO THE RIGHT THING OR EVEN CALL BACK.. HORRIBLE PLACE TO BRING YOUR CAR AND GET RIPPED OFF.. i will be desputing the payment i made.

Murat Turker

I am a mechanical engineer by education with a decent knowledge of cars/engines. I work on my own cars and rarely go to a mechanic. I was replacing the TPS (Throttle Position Sensor) of my 06 Expy and broke one of the bolts of the sensor. I removed the entire throttle body and still cannot get the bolt off. I looked online for the body. Genuine part is $225, aftermarket is $150. So, I decided to take it to a shop and get the bolt off for a fraction of a new parts cost. I live in Robbinsville and have seen Superior Automotive while driving on Rt.130. As soon as I entered the office, Mark greeted me and I explained what happened. He immediately took the part into the shop and came back in a minute or so with the broken bolt removed. When I asked him what I owed him, his answer made my day: "You owe me nothing". I am so pleased that there are still mechanics with great work ethic and integrity like Mark. I have several domestic/import cars and when it comes to cars I am a VERY "anal-retentive" person. From now on, my address will be SUPERIOR AUTOMOTIVE when I run into problems that I cannot solve, not because I got a free service but rather due to the fact that I believed in the honesty Mark presented. Oh, they work on luxury imports as well. No need to go to "stealers". Thanks again, Mark!

Lauren Smedley

Went in for a routine oil change as well as a health checkup on my very old car (1993) as I am moving to GA in January and planning on taking my car with me (13 hour drive). However, turns out a lot of things were falling apart inside that I had no idea about due to the age of my vehicle. I ended up just getting the brakes done, but the entire process was very hard emotionally for me as I was having to put out a LOT more money than I was expecting to - particularly before the holidays and the big trip! However, the people at Superior Auto were great, treating me with the upmost kindness and worked as best as they could to keep the price to a minimum. One of the mechanics, Mark, explained to both me and a close relative everything that they were doing, and why they were doing it. He even took me out to my car and showed me exactly why certain parts were faulty, why they needed to be replaced, ect. He showed me the break down of the bill, and showed me how he searched for the cheapest price for each of the parts I needed - trying his absolute best to keep the bill low. For the amount of time, effort, and extent to which my car needed work, the price of labor was very low. They all went above and beyond what I expected. Thanks!

Kyr Rep

EDIT: Yes, this is for your shop. You attempted to charge me $580 for an accelerator cable replacement. I got the job done by YourMechanic for $180. You charged this gauging price because you knew I would have to pay to get my vehicle towed away from your shop. -1 star for lying. Didnt have a very good experience with this shop. The pricing they were trying to charge were multiples of the cost any other shop would charge. When I asked why they were charging so much their answer was that the labor rate reflected what a dealership would charge. If I wanted to pay dealership labor rates, I would go to a dealership, not some generalist mom-&-pop shop. The charge for the part was 3 times what I could get online. I know they need to make money, but charging 3 times market value for parts and two times market-rate for labor is straight-up ridiculous. Im giving this place 2 stars instead of 1 because the service adviser was very courteous throughout the process. I cannot speak for the mechanics here because I chose to do my repairs elsewhere. I cannot recommend this shop until they implement fair pricing.

James Arnold

I have had some really bad encounters with dealerships and other mechanics in the past, so six months ago, when I brought my car to Superior for a check up I was pretty suspicious when they told me that I needed my control arms replaced in the front of my car. I opted not to get it fixed at the time. They were completely honest with me that I could continue driving the car but I would chew through tires. Sure enough, 2 tires and 6 months later my car is making funny noises and I brought it back in. Not only did they remember me, but since they had already identified the problem before and still had it on file, they had the parts in stock and ready to go. The staff is honest and straight forward and communicate openly. Frankly this type of behavior is the exception now a days with other places. Even though I live down in DC, I would not hesitate to come all the way back up to superior. This is a good, solid small business with a penchant for honesty and good customer service, I strongly recommend them.