K & B Auto Repair VW

520 Shore Rd, Somers Point, NJ 08244, USA

Address:	520 Shore Rd, Somers Point, NJ 08244, USA
Phone:	+1 609-927-0018
Site:	kandbautorepair.com
Rating:	3.4
Working:	8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM Closed Closed

Location

Photos 1

Reviews 9

Hadi Ali

TL;DR - the shop told me it was going to be $450 to replace a radiator, they charged my elderly father $720 without explanation and created another problem. My experience with this business was terrible. The surly secretary shouldve been the first warning sign but I decided to look past her rude demeanor. I spoke directly with the mechanic, Bob, after bringing my car in for a radiator replacement. The mechanic appeared professional but the veil slipped and he showed his true colors when trying to charge me $150 in labor to "fix a ground wire that prevented the car from starting"; I replied "but the car started when I brought it in". He had no direct reply and instead started to speak about how much he wanted to charge me for the radiator replacement, without telling me brand or condition. He got angry stating "come pick your car up tomorrow, pay for the electrical" and hung up when I asked if he could use specific brand. I received a call back moments before I was going to pick up my car. The mechanic wanted to reassure me that the brand would be French made, something he regarded highly, and that he would charge me a total of $450 for all of the parts and work done overall. I thought "thats not so bad, especially since he wants me to pay him $150 already". I gave the go ahead, expecting things to go smoothly, expecting a call from Bob letting me know that the car is running great, expecting to pay $450 for a job well done. I have never been so wrong. When my tired, elderly father got to the shop, they handed him a bill which he signed assuming it was going to be for the price we had previously discussed. After this shady business had charged him $720, I checked the car out only to discover the radiator is not French and that a loud ticking noise is audible, presumably from the mechanics poor work. I called the shop only to be shouted at by his secretary for simply asking about the extra charge, never receiving an actual response. Bob remains hidden behind his secretary. I will never go back to this place. I strongly recommend that you do not make the same mistake I did. This business, run like an opportunistic parasite, will try to drain you of everything you have. Do not risk your time, money, or sanity.

Stephanie Conti

If I could rate this place no stars thats what they deserve. Took my VW there since I figured I like to go to a local garage. What a mistake cost me more to have the repairs that they did corrected. Still after having the same issue finally called VW and was told to go to a dealership. Not only put the wrong part on my car but broke my fuel line forcing something in. Got the $10O oil change and he put the wrong cap on which could have cost me more damage. The dealership told me to take the part back to him and he should have no problem. Big mistake. Not sure what the mechanic name was but his father is the older man. He had NO respect for me. Told me he was glad I brought the part back so he could put in another car. It was a part to fit a Passat I have Tiquan, Thankfuly disputed with my credit card and received the money back for the parts and labor. BEWARE of this place. I must have been smoking what he was to think that it was a trustworthy and honest place.

Joyce Preston

Very good people I been with them for twenty five years and they take very good care of me and my VWJETTA this is a old school business who look out for the customers and the mechanic are very knowledgeable about all the cars they work on and they are nice Mr.Bob and his wife are very good people very pleased

WW Francis

Simply the best gang of auto repair folks! Not only does Jason diagnose everything properly and explain it before doing the work, but he actually finishes the job in a timely fashion. The fact that this is a family-owned business means that they have a reputation to maintain...and they do.

Waddy Francis

Just moved to Somers Point and my 2007 Volvo S40 AWD needed something done in the engine. They immediately analyzed my problem correctly, set up an appointment and did the work in one business day. Amazing! And, all with a smile. My car is perfect. Will definitely go back again.

Betsy Marx

Please check our Facebook page, we have all likes! We strive to keep our customers happy! On our Facebook page we have 100% likes. As for Google ratings, We cant keep everyone happy, however hard we try. There are just some people that complain no matter where they go......

Pat Vogel

I have been using this business for 20 years, both to purchase used VWs and for repairs. Always satisfied.

J Williams

Tells you the service is 125.00 and after its done the estimate was an error and its now 250.00.

JUDITH GAYLE

these people are terrible. do not waste you time.