The Maids Tri-County

2558 Plainfield Ave, Scotch Plains, NJ 07076, USA

Address:	2558 Plainfield Ave, Scotch Plains, NJ 07076, USA
Phone:	+1 908-233-9990
Site:	maids.com
Rating:	1.9
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 25

Reviews 7

Kathleen O

I would give them 0 stars if I could. If youre looking for acceptable customer service, look somewhere else. They take short cuts, they miss spots, one time they used dirty water to clean my kitchen and it smelled so bad, I had to rescrub the entire kitchen. They broke a ceramic piggy bank my 4 year old son make at Color Me Mine without telling us & tried to hide it. They charge an exorbitant amount of money if we go on vacation & have to miss a week - stating the extra week in between demands a higher rate, because they assume the house will be dirtier, even though I explained the obvious: that no one was in the house for 10 days, so, no, the house would not be dirtier because Im adding an extra week in between cleanings. In addition, they have a strict cancellation policy. I was stuck at an airport on a business trip & couldnt get home & had to reschedule & Arlene wouldnt budge on the cancellation fee, because I was asking to reschedule within 24 hours notice instead of 48 hours notice. I finally said, "I think I just need to cancel your service all together," and she said, "No problem," and hung up on me.

Elizabeth EPEP

We tried the Maids after being unhappy with our previous cleaning providers who were not a big company....we thought that by paying more $ and going with a more professional company, that we would receive great service. We were wrong. When you call, you will be charged a ridiculous amount of money for your "initial cleaning" - which will be great, and then after you decide to continue the service (which is also very expensive) it will likely progressively get worse and worse until you decide to move on. I have pictures after the team left for the full house cleaning with cobwebs all over the house, toilets unflushed and uncleaned, full garbages left not taken out, huge dustballs under couches, and my personal favorite - food on the floor in the babys nursery. Please do your homework before hiring a housecleaning company....and my advice....steer clear of this provider.

Cara Campbell

I would not recommend the Maids of Scotch Plains on the basis of value and customer service. They charged $303! for the initial cleaning of a 3 bedroom, 2 bathroom house. After leaving a check for the estimated amount, an already high $253, they claimed a balance of $50 was owed because it took an extra 15 minutes to clean the house. When I spoke to the manager about the issue, she cited a bogus reason why more time had to be spent at the house. When I requested that she waive this balance because despite the high intial fee, I would be interested in booking a monthly service, she would not do so. Too expensive for the service provided.

Carolyn Ryan

I used The Maids for over 4 years after using other larger companies around the area. They did a good job for me. I had a consistent team most weeks and my lead was always the same. They would call with a two hour window the day before to let me know when they would arrive and they were always on time. They came with a 4 - 5 person team, so they were always done in an hour or less. The house was clean when they left - garbage out, beds made, sheets changed, floors and carpet cleaned and bathrooms scrubbed. They did what I asked. Compared to competitors, these guys were the most consistent.

Farhâd Keyvân

The manager lady has a really bad attitude. When we tell her about the poor job the maids have done she starts saying that we are their only customer that complains about the work and that they would not do anything differently anyway. They seem to not care about losing customers or customer satisfaction at all. This is a bad attitude and its probably perpetuated because they have enough customers and dont care about losing any. If enough of us customers write bad or critical reviews they might start changing.

Janie Volyn

I hired the maids for a move in clean. They spent about an 1 ½ hours looking really busy and I left the home thinking it was clean. The next day I went over to the home and found that absolutely nothing had been cleaned. The molding and light fixture were covered in filth. The stove and refrigerator still had grease stains all over them. They didn’t clean the dust in any of the closets and, they couldn’t even bother to dust the blinds! These guys are such a rip-off and they charge $270 for this service.

Diane Pabst

They do not care about keeping their customers, customer service, or even being polite. They are full of excuses and overcharge for no more than a mediocre cleaning job. When I asked that my house be cleaned correctly, they told me they would have to charge me more. Terrible. Do not use them.