Spurr Chevrolet Buick GMC

6325 Brockport Spencerport Rd, Brockport, NY 14420, USA

Address:	6325 Brockport Spencerport Rd, Brockport, NY 14420, USA
Phone:	+1 585-637-3999
Site:	spurrdealerships.com
Rating:	4.6
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–5:30PM 9AM–5PM Closed

Location

Photos 51

Reviews 8

harris reed

The experience was horrible Started with the rude service advisor very rude to us our car came in with a check engine light on for cylinder 5 misfire you had it for a few days we had a loaner truck he called and said there is nothing wrong with our car and to pick it up so we picked it up on a sat morning then on our way to Brockport about an hour later it started to run rough check engine light flashing we brought it back to you and a different service advisor was very nice and gave us the loaner truck back you had the vehicle for about a week or more couldnt find anything wrong even when there was a engine light on the loaner truck with 600 miles on it 2017 broke down on us in Albion she was late going. Ack to work you guys towed it and later brought her another loaner car on her way home with it the airbag Liszt was on the tire light was on and she got pulled over for a headlight out we call you guys and we were told to come get another car and we did a few days later I was called to come get out car it was done I asked what was wrong the advisor said you couldnt find anything so from a full tank of fuel when we dropped it off it was empty when we got it back and still had to pay over 170.00 for the bill when its covered under warranty thats why we brought it there I will never come there again

Floyd

Totally disappointed with your Dealership ! I have been back to your Dealership since buying my Equinox in 2010, more times than I can count. I have kept a file on the recalls and warnings on this year and make GM Product. WOW ! You and I both know this Vehicle is a loser with and had no Quality Control. I , as said, I have the many quality control issues in writing from GM. Look on your computer. You,ll see how many times I have been there. ITS NOT A SECRET . You cannot hide his info from me or the Public. Theres already Blogs on this Vehicle. (which I will add to). Your Service Dept. Reps are liars and incompetent. Dennis Johnson is the Liar in Chief of the non-service Dept. who I have dealt with the most, who is a super , loyal employee, who will fall on his sword to Protect GM & Spurr Chev..Keep him employed as long as you can. He is a shining example of Integrity for your Dealership. Last week was the latest trip with my Equinox for a recall part and labor. I enjoyed sharing my experiences with any and all of the Customers, waiting for service , in the "Waiting Room" a Spurr.You used to have a Bulletin Board in the Waiting Room complimentary remarks were Posted for Products and service. Its no thereanymore. Please put a new one up and Label it "THE WALL OF SHAME". I Bet it fills up quick !

Eric Alexander

I took my Acadia in to get aligned and the AC fixed. When I went to pick up my car, the service adviser told me that I needed new tires and he had them on sale that day. I told him I wasnt going to buy the tires today and that I would buy tires later. He then asked me in front of everyone in the service department and I quote! "is it a money issue? Cant you afford them?" Honestly its none of his business what my finances are! So again I told him that I am not buying tires at this time and I just wanted to pay for the service and the alignment. Thats when I found out that he didnt do the alignment. Stating my tires were too worn and I had to pay over $200 to have the AC recharged. Only to find out later by Bob Johnson Chevrolet that the upper AC line has a leak (they found it before recharging it). I am a car guy and I love GM products, but I have never been so disrespected at a dealership in my life! Service makes a dealership folks and Mr. Mazzas rude service has made me never want to step foot at that dealership again, even though I live in Brockport, my warranty work will be done at Bob Johnson Chevrolet, otherwise Ill fix it myself!

Ralph Olney

I purchased a 2005 Corvette about 2 years ago. I decided to take it to Spurr to have it checked out before I bought it and to purchase an extended warranty through them. About 2 weeks ago, I had an issue with the air conditioning system, thought it was a simple problem. It took Spurr a week to rectify the issue. the bill was steep due to the extensive labor required. Dennis Johnson, the GM Service Consultant who handled the repair, went well above any reasonable expectations. He contacted the warranty company and fortunately the repairs were covered under the extended warranty. I am very pleased with Dennis and the dealership in general. I would recommend their service department as an option to have any repairs done. Thank you Dennis, great job....

Girlfriend Pedit Group

Worse Dealership I ever seen in my life. Sells person even dont know what is the price of car. I schedule appointment for test drive for used Buick but they already sold that car before I get there. They didnt even inform that car was already sold. They offer NEW 2016 Buick with little milages on it. After we make a deal and everything was all set up, even car was mention as sold. But at the 11th hours sells person and supervisor change their mind and add extra $2500 which they offer me discount before they make a deal instead, they offer used car for same price. I have to drive twice, wait more the two hours, and back empty handed. They care about their price not for customers.

Susan Perry

Well we will see how good spurr is and GM is. Bought a 2009 Impala 8/23/2013 with 26,663 miles. Transmission blew out yesterday, car has 57,000 miles. I have a call into Spur now and waiting for manager to call me back.. The extended warranty I purchased for $1,271.00 we will see how good that is too. I would like to add, that Spurr did stand up to what I was told when purchsing the vehicle and a new transmission is currently being installed. They have been very professional during this major repair and I thank them for this. They have my future business. Susan Perry

Heather Wypij

Arrangements were made to purchase a 2018 Forester with 0.9% financing. Upon arrival to the dealership the sales people set up the car to sync with my husbands iPhone, set up his Subaru online account, went over all the features of this shiny, new car and then 45 minutes later the finance managers let us know that the interest rate is now 1.9%. An $800 increase. We were told it was a human error and no price adjustments could/would occur to adjust for their "mistake". Sounds like a bait and switch to us. We opted to choose another dealership for this purchase.

Christian McKnight

My daughter was recently in a car accident. She purchased her car here. She went back to get some paperwork signed off on that was required after the car was determined to be totaled. She also wanted to talk with the same sales person that sold her her first car and be a repeat customer. She was shuffled back and forth between buildings, ignored, and was treated very rudely. Terrible customer service to a 20 year old injured kid who just wanted to get what was needed and give them more of her business. She will not be going back here for another purchase.