Address: | 15 Elmgrove Park, Rochester, NY 14624, USA |
Phone: | +1 585-247-1522 |
Site: | nulookcollision.com |
Rating: | 4.6 |
Working: | 8AM–5PM 8AM–5:30PM 8AM–5PM 8AM–5:30PM 8AM–5PM 8:30AM–12PM Closed |
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Martha Kenyon
I was rear ended on 390, which created a hole in my bumper and a cracked lift gate. After going through the claims process with the insurance agency (took over a month), I had to pick a repair center. This was the first time I’d ever needed to take my car in for repairs, and was a little hesitant on where to go and what the service would be like; I was referred to Nu Look in Gates by my sister-in-law. I chose them as my repair center, and am very impressed by the quality and service I received. My SUV ended up needing additional parts, and we had to wait on manufacturers to get those parts. Nu Look kept me updated with every new piece of information that they received, and also help me out with unexpected rental issues. My SUV came back to me detailed inside and out, which I know was a chore because our dog lives in the back seat (and loves to make nose window art) :-) Thank you Nu Look! You’ll be the first name I give to anyone in need of repairs!
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Debi Oakden
I have had 2 cars that have needed collision work in the past two years. I took them to Nu-Look in Gates, and was very pleased with the service. My car looked like a brand new car when they were done. It was cleaned inside and out, I felt like I was driving it out of the dealership for the first time. The customer service staff was friendly, professional and informative. I would personally like to thank Jacob and Holly, they made an unplesant situation (someone hit me and left my car damaged) more bearable. I would recommend Nu-Look Collision in Gates to family and friends and anyone that needs a great collision shop. Thanks again!
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Anonymous User
The company is a joke. Went in for an estimate on my grand caravan, they wanted well over $5k for a job that was done for $2,000 and Panorama collision. The guy told me and sofia that my car was only worth $3,000 when i kelly bluebooked it, it was worth over $4500 trade in and $6000 private party. Panorama even polished the car, cleaned the interior and left a bundle of fake flowers with thank you on it. Cant believe that a company like Sofia is still in business, HIGHWAY ROBERY!! DO NOT GET YOUR CAR DONE HERE!!!! NO WONDER IT IS LOCATED ON LYELL AVE!!
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Tim Eastley
After being sideswiped coming down the expressway the entire passenger side of my car was pretty messed up. Doors were bent inwards, my front fender and rear quarter was full of dents. The Gates center did an amazing job repairing it. The entire passenger side of my car looks brand new again. From the metal work to the paint everything looks fantastic. They kept me well informed and had everything knocked out in a week! I would recommend these guys to anyone seeking body or paint repair to there vehicle.
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Robert Guistina
2014 Fusion had a scratched and dented door. Brought it to Gates Nu Look and they did a perfect job. You absolutely cannot tell the car was ever damaged. Everything was done on time and with complete professionalism. The car was completely cleaned when we picked it up. It looked better than when we got it from Ford. Highly recommend these guys, great workmanship and great customer service.
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Brian Duclos
Customer service was exceptional. Holly Sand went out of her way to make sure that my concerns were addressed. If you are looking for quick, quality service then look no further than Nu Look in Gates.
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Anonymous User
Thank god I brought my car to Sofias! They were a pleasure to work with... they even gave me a loaner car for free while my car was being repaired. Most importantly, more car looks amazing!
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Towbuster Steven
Great work for a franchise.
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James Murphy