Nu-Look Collision Centers Henrietta

840 Lehigh Station Rd, West Henrietta, NY 14586, USA

Address:	840 Lehigh Station Rd, West Henrietta, NY 14586, USA
Phone:	+1 585-321-3010
Site:	nulookcollision.com
Rating:	4.3
Working:	8AM–5PM 8AM–5:30PM 8AM–5PM 8AM–5:30PM 8AM–5PM 8:30AM–12PM Closed

Location

Photos 27

Reviews 7

Amy Popeck

After being rear-ended, I was dreading the process of dealing with insurance companies and collision shops. I was referred to Nu-Look Collision on Lehigh Station Road from a friend who had nothing but good things to say about the team and the service he received from them. From my initial phone call with Kelly at Nu-Look to picking up my vehicle (they finished the same day!) the process was smoother than I could have ever expected. I worked with Kelly and also Shawn who oversaw the repairs on my vehicle. Both have excellent customer services skills and I couldnt be more impressed--they were great every step of the way! I also was pleased to see that not only did they repair my vehicle, they cleaned it inside and out! I definitely recommend Nu-Look collision if you want a seamless and stress-free experience with high quality service! Thanks again! ***another bonus is Hertz is located in their building and they were great too!

Faye Knapp

I have been a Nu-Look customer for years. Recently (unfortunately) 4 times in the past year! Every time, Jeremy Porter and the crew at Nu-Look Henrietta have always provided professional, reliable & great service. They take care of everything, from making sure you have transportation during the time the car is being repaired, to dealing with the insurance company, and making sure the work is done properly and on time. My car always has a "NU-LOOK" when they are done! They make the unpleasant experience of having an accident a lot less frustrating. Great work every time!

Anonymous User

Im assuming they do amazing work on cars, but my first impression from the lady at the front desk left me pretty disgusted. Once I said I didnt have insurance, she gave me a blank stare for about 5 seconds, then referred me to another shop that I could "afford." All I was asking for was a quote, and she wouldnt even take the time to do that. Just wanted to get me out of the building as fast as possible. Thank you for the insult, please work on your business etiquette.

Goran Jevtic

I have been a Nu-Look customer for many years now. When you get in an accident the only thing you want to know is who will make my car like new again I can confidently say that the good people of Nu-Look (Henrietta) will work hard to earn your praise. Dalton the manager and Mary will not let you down the work is guaranteed as long as you own the car. You will be satisfied when you get your car back. Thank you Mary.

Jody Davis

When someone backed into my new car, I was pretty frustrated. Thankfully, the entire repair process thereafter was pretty painless. Phil McCann did a great job of explaining what to expect and followed up multiple times to keep me updated on progress. So happy with the repair and the customer service!

bryan haag

Recently had my wifes car fixed here after a unfortunate incident. They did a terrific job! Even washed it before we picked it up. Phil McCann was a pleasure to deal with through the whole repair process. Thanks Phil McCann for the outstanding service!

Analeah BGutierrez

My car was cleaned and the interior smelled nice, I liked the service. The receptionist is a little cold, but they all do their jobs.