Geek Squad
| Address: | 1100-1300 N Galleria Dr, Middletown, NY 10941, USA |
| Phone: | +1 800-433-5778 |
| Site: | stores.bestbuy.com |
| Rating: | 1.8 |
| Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
Location
Photos 1
Reviews 4
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Katelyn Cole
My laptop screen broke. I called Geek Squad, expecting the local branch but was routed to a call center instead. The rep was pleasant but her information was useless. I told her the exact make and model of my laptop to find out how much a screen repair would be and how long it would take. She had no idea but said she could arrange an appointment for me at the local branch so they could take a look at it. Fine. I went to the local branch first thing the next morning, only to find more pleasant people with more useless information. They said it probably would take 2-5 weeks because they would have to ship it out to Kentucky. They couldnt give me a quote either but said it MIGHT cost more than $300. He asked me how much I paid for the laptop and how old it was, implying that Id be better off buying a new one. Mind you, Ive replaced my screen in the past for $150 in two days, so to me this was just unacceptable. I dont blame the reps. I blame the people at the top whove consolidated Best Buys repair service to one service center in Kentucky and have sacrificed quality customer service in favor of cost savings. But if your service is poorly rated how do you make a viable business out of Geek Squad??
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Anonymous User
They over charge you then try to get you believe you need things you dont by lying to you.They told me I need a new harddrive and if I wanted my stuff on my harddrive backup it would be even more money here it is 6 months later same harddrive all I did was a system restore.
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Anonymous User
Terrible service They tried to sell me a laptop rather than clean a virus
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Richard Stephenson
Relatively knowledgeable, at times unnecessarily condescending.