Planet Fitness

Address:	33 NY-304, Nanuet, NY 10954, USA
Phone:	+1 845-627-2344
Site:	planetfitness.com
Rating:	3.7
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours 12AM–10PM 7AM–7PM 7AM–7PM

Location

Photos 43

Reviews 8

Tony C

I love planet fitness, but this particular one, not so loved. Im on the road quite a bit and have been to maybe 15-20 different Planet Fitness locations over the past year. There have been a couple locations that dont seem as good as others, but this one takes the cake! More like the old cake that fell on the floor. I went at about 3:30 on a Wednesday. It was fairly slow, which is the way I like it. It was so slow, that the employees didnt even have the time to great me as I entered or left, which is oddly the first time I think that has ever happened to me (Kudos to all the other PF locations). It was so busy, that their was trash all over the floors in the gym and locker room. I was there for an hour and did not see a single person clean. Another first! I have always seen employees cleaning at other PF locations. Most of the customers werent even wiping down the machines, so I was wiping them down before and after each use. If I come down with a staph infection, I know where to point. The air was warm/stale/muggy, which made me cut my workout short because it was too uncomfortable. The machines, oh the machines!! There have been 3 generations of upgrades since these weight machines were out. Some of these machines I havent seen in 10-15 years. And some of the machines were out of whack/alignment. I actually hurt myself a little on the fly machine because it was pulling to the left. As a precaution with many of them, I went ahead and did about 20-30lbs less, so that I wouldnt hurt myself. And the locker room... Nasty! It was very dirty! very! It almost made me feel like I was in a third world country bath house or something. I didnt even change my socks because I didnt want my feet to touch the floor. I havent been to any other gyms in this general area, so I dont know how it compares with others around here. But for me, it was the worst gym I have ever stepped foot in.

Kelci Ptak

Horrible experience so far. When my boyfriend and I joined last week, the girl helping us didnt give us a tour and when asked about the "Total Body Enhancement" machine, she couldnt tell us much about it and said she "never used it because shes scared". Ummmm?? Thats not really a great way to sell your equipment. I went in this morning for my 1st visit and no one was at the desk. We just moved to the area and I cant find my gym bag at the moment, so I needed a lock for a locker. I asked the girl who finally came out of the back room and she looked at me like I had 2 heads... like asking to purchase a lock was a crazy question. Well, no... no locks are sold and apparently neither are towels. Plus, they still didnt have the free tshirt for me from when I signed up. I started my workout on an elliptical machine, which was rusted (as just about 90% are)... finished up and wanted to tan. I asked the same girl if I could use bed 1, and so she asked the guy next to her, who mustve been preoccupied on his phone to understand because I was never asked if I had goggles... so, whatever... I went into the room, undressed, applied my lotion, got into the bed and layed there for about 5 minutes. I kept pressing the [disgusting] start button and it never turned on. I then got redressed and went to clean the bed and there isnt any spray cleaner in there!! What kind of place is this?! Ive been to several PF locations and have never dealt with any of these issues! Very unprofessional, dirty and outdated. I dont even want to go back, but I signed the stupid contract. -Not Happy-

Anonymous User

My locker was broken into (I had a master lock on it) along with 2 others at 7pm on a weeknight (busy time). I called to complain to both the manager and regional manager (who it took 7 voicemails over the course of 10 days to actually return my phone call). They both told me "this sort of thing is very rare." So I went to the police station and got a incident list: Larcenies occur at PF Nanuet more than once a month over the last year including THREE DAYS after my locker was broken into! When I relayed this information to the regional manager he offered me 6 months free. Two months later I got a past due notice in the mail saying I owe them 20 dollars! All of that aside, the entire staff is rude (with a single exception) and projects an image of arrogance and utter laziness. The bathrooms are always filthy and the parking situation is horrendous.

Christian Frahme

I appreciate the friendly staff and the condition of the equipment. The locker room is palatial compared to my previous PF location before I moved. However, they are lacking in a few ways compared to my old PF. The hours are a little frustrating, especially since they are listed on the door directly under a sign saying that they are open 24 hours (my old gym was in fact 24/7). I tend to work late hours, so if I get back to Nanuet after 9:00, theyll start shutting the lights off while Im working out. I also miss things like the stretching cages and scales. The spray bottles and paper towels also tend to be in short supply or poor condition. *I did just check the hours on google, and see that they are open 24 hours mon-thurs. thats helpful to know, but the way it is posted on the door is a bit confusing.

Anonymous User

Is adequate parking too much to ask for? Countless times I have attempted to go to the gym only to get frustrated trying to find a parking spot. People have no problems cutting you off or blocking traffic flow. The clientele could use some lessons in etiquette. And the additional parking behind the building is unacceptable. I can forgive the distance when the weather is reasonable, but it is poorly lit and somewhat isolated making it a safety issue (in my opinion). Once you actually get in the gym, the facility is just okay. If you use the weight machines, expect to have to wait to use them. Id recommend being extremely flexible in your routine.

Anonymous User

Staff is not knowledgeable about membership terms and conditions, but yet are so eager to get you to join, theyll say anything. During a conversation about benefits, I read the fine print (which was contradicting) and was told, "dont worry about that." Weeks later after signing up, I cannot use my benefits as promised, because as always the fine print supersedes the staffs word.

Anonymous User

I just recently joined, the place seems ok for $10 dollars a month. You cant beat that. As for the comments that I read about theft situation, I make sure that I keep my car keys and wallet with me. Some of the staff doesnt even watch who comes in. Especially the little skinny blond with glasses. She is always texting on her phone

Anonymous User

Im amazed at what the service level at this place is like. You ask a question , get obnoxious response if your lucky. And if they dont like you they follow you around the gym and harrass you. Ive been nothing but polite and got threatened to terminate my membership because they couldnt take a moment to look at my card.