Time Warner Cable
| Address: | 1279 New York 300, Newburgh, NY 12550, USA |
| Phone: | +1 844-757-2833 |
| Site: | spectrum.com |
| Rating: | 1.8 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–6PM 8AM–4:30PM Closed |
Location
Photos 1
Reviews 35
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rosemary colavito
Tech Daniel # 5420 was able to fix a problem with my tv on 1/21/17, that the previous techician gave up on....on 1/19/17 I called with a problem ....the voice on my tv was suddenly not working...The tecnician..went through a battery of things to be be done...finally told my -husband to go to Time Warner and change the box...he ..the tech ...also cancelled the appt. Koodos for Loretta and especially Danielwe had for the sat 1/21/17 saying that if this did not work we probably needed a new tv.... (guess his job was done) Needless to say we were very upset because the .. new?? ...box didnt help. We proceeded to call again...this time we got a tech from middletown NY (Loretta) who again tried to help she very gracious & patient..realized we were totally frustrated.and she reinstated the service call for sat the 21st with Daniel as the techician...He was very patient ...took his time checking out everything.. finally he said he try another box .....and lo and behold our tv is working...voice and all...
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Belisa Cubic
I thought it was bad as time Warner but at least then they apologized in cash when they messed up, spectrum just doesnt give two sh##s. From the very first day it was installed my service gave my problems. Paid for dvr that wasnt recording half my shows and had to reboot the boxes every other day to watch what was there. Half a dozen replacement boxes and having my entire house rewired all the way to the pole still didnt fix it and not so much as a dime in credit. Finally I tell them where they can put there tv and have them shut off everything but the Internet only to be told I have to pay $20 more per month than advertised every ten minutes on their half assed tv because I had the displeasure of being tortured by the service already rather than being a new sucker/customer who doesnt know the nightmare theyre getting into yet. All for the barely there signal that lets me post this review. I think they took that name because the service, equipment and most of the reps are severely autistic.
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Tabitha LoPresto
Just when you thought it couldnt get worse... the cost goes up and up every month and the quality of performance and the channel selections decline almost as sharply. No one should have to pay $200 for TV, internet, and phone. Who has that kind of money to just willingly part with each month and not wonder "why do we need this"??? I personally dont need 85% of the channels Im privy to. Time to cut the cord
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Tony Marrone
They are clueless, the folks at this location are friendly and try to help but the company seemingly does not share information. They make changes to their network and deny it, causing compatibility issues with existing networking gear. This is an attempt to make you lease inferior equipment from them. Do your research before you speak with them.
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Rachael Rivera
I would give 0 stars if I could review with it! Spectrum has practically monopolized my town and has the most expensive plans with the worst service. I used to pay $50 less a month with Verizon for the same type of packages and my speeds were 3x as good. Dont use them if you dont have to, theyre the worst.
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RG MG
I had appointment Sunday And They cancel The appoinment without letting me know Internet and cable is not working at all ... and i have to wait a week for the next appointment... ? Like Really ? Well i aint worry im gonna swith to verizon
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Dusty Darin
They lie constantly! Try requesting a conversation with a supervisor or manager! They dont exist and the sales people lie and say they are supervisors. Changes are made to accounts without knowledge or consent. Horrible company!!
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Andrew Gulak
This is the absolute worst cable provider on the planet. Dont let the new name fool you. Their service is horrendous. If you have to go to their office on a weekend, plan on waiting 2+ hours.
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Willie Conner
They took away the tickets. Now you got to fill out application to be seen Not good. I used to take a ticket number they Call your number your In and out. Now you set there. So bring a lunch
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Drew M
Had to pick up equipment for new service. David P helped us out, was quick but also educated us on the equipment. He was very friendly as well. Fast and friendly, no complaints here.
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Ryan Sloan
Terrible customer service. Classic bait and switch. Took an hour to fix was told it wont be a problem again and I was lied to. Its a problem 2 months later.
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Brian Mahoney
Called at 11 am today was told it was open till 430 went there but was closed at 1pm.standing there with a defective cable box in my hand like a schmuck.
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robert zani
My bill went up almost $30 for the same service that I had under TWC logo. Not fair. Im retired on a fixed income. :(
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bryan daly
Laughable reliability, slow speeds, terrible sales tactics. Switch to fios $5 less per month, 3x the speed.
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Kathy Dario
Very poor customer service. The manager Jacob Citrik was uninterested in helping with a complaint.
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Daniel B
Must be nice to have a monopoly and not have to be open when people who work can get there...
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Bill Bywater
The actual address is 1278 route 300 Newburgh. And they dont open until 9 am. Jerks.
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bluesdriver63
Spectrum SUCKS!!! Even the people working there hates them...its that obvious
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Mark Duviella
Crooks. Poor customer service. Would be switing providers if i had a choice
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Mike Best
Very poor service .. slow internet ... cable, T V always going Out
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Jamie Ferro
Impossible to get a live person on the phone. This number is useless.
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Kevin Eller
Very poor service. Switched to frontier for Internet, way better
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mau yupp
Its ok..prices could be cheaper but thats cable bills for you...
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Vincenzo Rizzo
You need time to wait but good service and friendly people.
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Mc Vorious
Hate it, wish I could get Verizon fios.
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Travis Dortch
Very Professional and curteousy
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jay tiger
Worse service provider. By far
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Mike H
Internet speed is slow
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Lilian Sugrue
Everything is good
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Jennifer Giammatteo
Fairly efficient
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sukhdev ghotra
Very bad service
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Lisette Moreno
Ridiculous wait
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Annie Calderon
Good offer
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T K
I hate them
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A. I.
O stars!!!
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