Verizon

Reviews 7

IS

Isabel C

I am so pissed, so I went in that store to get my free screen protector. was told they couldnt give to me because I need to call directly to Verizon so I would be able to get it. then in 0.1 seconds rick singh starts to activate a hot spot stating it was totally free and why he didnt understood why other Verizon sales agents didnt offer the free items customers are entitled too. so I was like okay but I dont want to be charged anything, and he was like dont worry. then not one moment he mentioned a activation fee until he was all done with all the activation then he decides to say "OH THERES A $40 ACTIVATION FEE" oh my god I was so amazed at his willingness to help and offer "GREAT CUSTOMER SERVICE". I automatically said okay i dont want that, i knew theres was something tricky about all this. then i told him cancel everything out, then he offered a $40 dollar discount witch he added it to my acct right then and there while i was still there. he also said he was sending a link for a discount to my work email, that never got sent to me. many things were said but finally i left with the hot spot but WASNT FULLY CONVINCED so i called Verizon directly to make sure i wasnt going to be charged any activation fee. come to my surprise I WAS TOLD THERE WAS A MONTLY CHARGE AS WELL. i immediately wanted to cancel the whole thing. and wasnt able to. i have to return the hot spot to it original "purchase". witch im no where near because im not from new York. oh Verizon you never changed...im still in the process with this whole mess. very irritated!!!!

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Molly Hone

The sales person seemed eager to help, but I dont think they quite understood what my problem was, despite my explaining numerous times. I had purchased a new iPhone thru Verizon and received it in the mail. Very soon after I activated it, it said I had no SIM card. The sales person seemed to have trouble understanding that it was a new phone, that I hadnt dropped it, and that I had purchased it thru Verizon directly. I had to tell him at least three times. Clearly the phone had a faulty SIM card, so it should have been replaced for free, but he charged me 19.99 for it. I protested, but he said that since I didnt purchase the phone in the store, they needed to cover the cost of the new SIM card or something. He said they could bill me instead of charging me in store, but that it would cost 34.99 if I did that. Something to do with an activation fee. I didnt feel like I was going to win this argument, so I paid the 19.99 and left. I went right back and got a receipt and called Verizon customer service, and they told me I shouldnt have been charged and credited my account. It was weird--youd think the sales person would have more common sense about something like this.

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Alex Podulke

Outright fraud. Four of us recently took a trip out of the country and required temporary international plans for our phones. The plans were $40 per line. No problem. Then we were told we had to pay an additional $60 to "unlock" our phones for travel. It seemed weird, but we went with it. My charge came to $85 to "unlock" my individual phone because of "taxes and fees". My friends paid $155 to "unlock" two phones. Our salesperson entered some kind of code into one phone, but none of the others. It was weird. Then my salesperson also told me that I would have to upgrade from my iPhone 5 to a 6 because my phone was too old to work in Costa Rica. (!!) (Apparently, theyre very up to date down there.) I declined. We paid up and got out of there, feeling very dubious about the whole thing. I called Verizon directly and learned that it was all fraud. Theres no such thing as unlocking iPhone 5s or 6s. He was just making it up. Verizon recommended that we return to the store and confront them. We did. After much argument and more calls to Verizon who continued to back us up, they refunded our money with apologies. Avoid this place.

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Mark Goldsmith

Giving two stars instead of one because they were friendly. I purchased 5 phones for my family and asked numerous times if there would be any additional charges or fees from them or verizon and was told know. When my familys four phone came in, I was told there would be an additional charge of about $300 to buy out the old phones. I was suprised and complianed and was told that it was Verizons fault..... which was annoying - Id like to think they just made a mistake but was surprised they were taking no ownership, apologizing or offering another benefit. Instead the option the manager offered was for me to return the phones for no additional charge - which was the final straw for me as the phones are worth 2K+. Not someone I want to do business with. So I cancelled/refused the order and was told I would receive all of my money back - but when I went to return my phone which I had for one week, I was told there would be a $70 restocking fee - which is only $35 at am Authorized DEALER.

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Fernando Ramos

***SCAM ALERT** WARNING*** READ THE YELP REVIEWS**THESE REVIEWS ARE BOGUS ON GOOGLE THEY MAKE YOU LEAVE POSITIVE FEEDBACK IN THE STORE Careful when purchasing or upgrading your phone. THIS STORE IS NOT OWNED BY VERIZON AND IS INDIVIDUALLY OWNED. SO THEY DO NOT HAVE TO ABIDE BY VERIZON STANDARDS. They (particularly ISRAEL) used bait and switching with me when I upgraded my phone. Verizon Corporate said they could not do anything about it because it is individually owned and operated. The Manager Rick, whom also initially confirmed the deal I thought I was getting, yelled at me and would not escalate the issue to his superior or the owner Harry. They only offered to refund me my phone and waive the restocking fee which I gladly did. I would not want these crooks to have my business. I will be exclusively dealing with Best Buy or a VERIZON DIRECT STORE no B/S authorized dealers. I will be contacting the BBB and NYC Consumer Affairs.

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Ned Shalanski

What a fiasco! This got ugly. Read on if you care to hear my experience with Mobile Guru Fulton Street: I was twice told in-store that with my new contract + phone, I would receive a rebate. When the rebate wasnt applied to my account, I followed-up with the store and was told no such rebate existed. After months of unhelpful calls, Verizon customer service stepped-in to resolve the issue.* Correct: Mobile Guru is an unofficial, independent group of stores that can assign their own pricing and, as in a case as this, defer accountability. Ultimately, I filed a complaint against this branch with corporate. You might consider taking to business to a different Verizon store. *At one point, Mobile Guru Fulton did repair a broken screen for me, free of charge. However, being as this value constituted only 25% the amount I was owed, I further sought my rebate in full.

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shanee G

Ralph and his team were great! I came to the Verizon with a broken phone and was extremely upset because I had just brought it. Ralph and Richard made sure that I left with a new phone and was extremely satisfied. They took their time and explained how my plan worked and what my options were in getting a new phone. Ralph even told me how I could adjust my plan to better suit my needs. Not only did I leave with a new phone, I also left with a better plan. I would definitely recommend going in store to visit Ralph. He actually made this stressful experience bearable....and dare I say enjoyable! If I ever have any other issues, this is the olny place Im going. No other location has been this accommodating, trust me. I had even called customer service and they were useless. If you have any issues just come here and see Ralph and his team!

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