The UPS Store

9 Sands Rd #44, Poughkeepsie, NY 12601, USA

Address:	9 Sands Rd #44, Poughkeepsie, NY 12601, USA
Phone:	+1 845-454-3505
Site:	theupsstorelocal.com
Rating:	2.6
Working:	8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 10AM–4PM Closed

Location

Photos 34

Reviews 16

Saralee Starkey

If i was able to leave no stars, i certainly would. I am normally not the type to leave reviews, but this company has put me through hell and i feel obligated to warn as many people as i can about their less than stellar customer service. On 6/3/2017 i dropped off a package to the UPS store in Poughkeepsie NY. It was to be shipped to nintendo america for a Nintendo switch needing repairs. The following wednesday, i checked online to re insure that the package was in transit to nintendo. But unfortunately, all it said was "waiting to be processed". So i called the ups store to see what was going on. I was told that since i dropped off pacakage on a saturday, UPS ground would not have picked it up til monday and once packages are out the door they can no longer track it and it is out of their hands. So my next course of action was to call UPS themselves. While on the phone with UPS and not with UPS store, i was informed that the UPS store is a 3rd party store, and it was a privately owned business. Was also told that since i did not pay for the label, "nintendo did". i was "out of luck" because they have no trace of this package going any where. So then i called nintendo, i informed them of the situation, and they attempted to launch an investigation, but are falling short because as i have stated their is no trace of my package. And normally they were able to see at least some type of movement, but in my case there was absolutely none. I feel it is safe to say my package never left the store properly. As in an employee was careless and left it on counter where i random passerby could have stolen it, and employee has stolen it, or it was never scanned. I have been on countless phone calls and have been led no where, even furthering my suspicion of this. The UPS store in poughkeepsie should be held liable and confess their mistakes, instead of treating a FORMER customer like a deranged psychopath. Every step i have taken as been on my own will, and all a ups employee has told me "sorry can not help you". If you pay for a service such as in my case paying for a package to be shipped out, then by all means this should not be a nearly month long process. From the sounds of it, i will be out of 300 dollars due to the incompetence of their employees. My suggestion to who ever is reading this, do not use this store or maybe any of their stores because even UPS store corporate have their heads up their asses. If you are prepared to cover the cost of lost/stolen items by all means go ahead. But if not, head my warning because all they will do is deny deny deny and send you through loops to make it seem like they are not the ones at fault.

Ron Anselmo

The Absolute worst. I Only gave a star because I had to. I dropped my Nintendo Switch off here to be sent in for repair on the 3rd of June, as of the time of writing it is now the 18th and the label was never scanned or put into the UPS system. I have tried several times talking to the individuals at this store having only been met with Horrible responses and less than Stellar help. Avoid at all costs unless you enjoy losing you packages as well. Oh and just to top it off at this moment it does not look like I will receive any compensation for their mess up. STEER CLEAR.

Jordan Dick

Just poor customer service. I asked for a very simple request. I was shipping two boxes going to two different locations. I asked the guy to give me 2 separate receipts like I do at every UPS store I ship from .... But for some reason this guy had to huff and puff and question me and make me explain my reasons for the request. How about, no problem sir, you got it. That would have been more appropriate. The 40 second argument I had with the guy took 10 times longer than it took him to print the second label. UPS would be ashamed...

Anonymous User

I felt the customer service personnel (especially the lady) was very rude. Understand the place is noisy, and I was not loud enough for her to hear me. She could have asked me politely to be a louder. Rather she turned her frowning face with here hands on her ears and said "Cannot hear u", as if Im dumb. Above all I apologized (big mistake), with absolutely NO response from her (again a frowning face). She was never helpful even once. Will definitely complain this to UPS.

Tommy P

This store is like a private business that treats people as they wish. The two men , especially the one who appears to be the manager, is rude and responds to questions very rudely. I will never go back to that place. I am surprised that UPS allows them to stay open under the UPS name. Problems will continue there unless the managers and employees get some type of training in customer service. Poughkeepsie New York Poughkeepsie Plaza Store

Preston Leigh

I felt that though they were busy they could have been less rude and more polite. However, I left some expensive electronics in their care to package and ship. The party who received the electronics said it was professionally packaged to prevent damage during shipping. I had them ship foreign currency and they packaged and shipped it professionally.

Gloria Howard

I left my knee brace in a hotel in Poughkeepsie. I called the UPS Store to see if they could help. They picked up the knee brace from the hotel, packaged it and sent it quickly to me at a very affordable price. Thanks for the great service!

Anonymous User

Exactly and good price Job ! I just had notary services done this morning .The lady knew what to do ,she had job done as exactly as a soldier and just $2 for the notary services .Over my expectation Madam !Thx!

Lowell Rickard

Called about making a deposit to my USAA account and the man cut me off, then told me they dont do that. He seemed too busy to deal with someone who wasnt going to make him any money. Ill find another...

Josh Rinaldi

Very helpful staff! Only ship UPS and always on time. Extremely knowledgeable and professional.

C Gosselin

The staff was very friendly and easy to work with. One of the best UPS stores Ive ever used.

UzumeGaming

people there have no clue what they are doing and need to get fired

Health Wilderness & Gear

Brushed me off as if he was too busy to deal with me.

Joseph Berger

Great company Very helpful in every way

Joshua Auerbach

It is what it is.