Address: | 3131 Richmond Terrace, Staten Island, NY 10303, USA |
Phone: | +1 718-442-0611 |
Site: | cubesmart.com |
Rating: | 4.8 |
Working: | 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8AM–5PM 11AM–3PM |
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Saundra Fitzgerald
The current staff at the Richmond Terrace location is the absolute best!! Always professional! Each time I walk in the door, I get smiles warm greetings, and the most important thing, they all remember my name. Jennifer, Nicole are true professional, they each take time with all the clients, working out any issue or problem that client may have, and they always finish it up with a smile and thank you. They greet you when you walk in and when you leave. And I cannot forget about Peter, he keeps the building in top shape, and like Jennifer and Nicole, he never fails to say Hello, how you doing today!! You should be very proud of Jennifer, Nicole, and Peter, they keep your business running smoothly. After my bad experience with one of your prior staff members, I was ready to go elsewhere, however, the three staff members I mentioned above were truly effective in changing my mind!
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Jaii Young
I came in for boxes and I left with a unit. When I entered the office i was greeted by Jennifer. She was friendly patient and extremely helpful. I asked about prices and she offered to show me units. the building is very clean you can drive in and they have a truck you can rent. I already had a storage on the other side of the island for a few dollas cheaper but cubesmart has much more to offer. Jennifer was amazing and her customer service skills are truly Outstanding. Anthony was also friendly and helpful. He assisted me in getting carts and booking the truck. From the moment I entered cubesmart I felt welcomed and the staff is knows what they are talkin about. I will be recommending to all my fam and friends. this is the best storage on the island!!! thank you to the best staff
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Frank Rivera
As soon as you walk through the door Jennifer fox, facility general manager, greets you with a warm hello and big smile. She answered any stupid question i had and explained it in a way that was easy for me to understand. Even though she was short staffed and with a lobby filling up in the early morning, she took her time, kept calm told everyone sorry for the wait and continued to take care of my needs with out feeling i was being rushed or hurried over because of the growing customers. I recommend this place its the cleanest, cheapest place on staten island but dont think because there cheap in price because they are not cheap on making sure your storage items are safe, secure and the process of opening a new space and renting the moving truck drama free.
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NewYorkDailyPhoto
In 2014 I lost my SoHo lease after 40 years in business. I decided to place the entire contents of my business in storage. I researched all the storage facilities in NYC and New Jersey. Not only was this CubeSmart facility the least expensive option in the region, they also had onsite parking, drive-in access and climate control. My experience with the entire CubeSmart organization has been nothing less than stellar. The Richmond Terrace staff is providing logistics during my business transition - they handle receiving and outgoing shipments. Other CubeSmart facilities were equally pleasant as were managers, district managers, regional managers, but for the last two years, the Richmond Terrace facility has been my second home! Brian Dube
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Pauline Rusinich
Thanks to Ms. Fox.. I didnt feel like I was renting a storage.. More I was gaining a closet off my extended Living room. Ms. Fox was extremely knowable and made the rental process go very smoothly. She answered all my questions and made me feel as if I was at home. Ms. Fox also emailed me my rental agreement and assisted me in setting up auto pay so that I wont have a problem if there was a delay in payment. The best part is Cube Smart is located a few blocks from my house. There are so many options at Cube Smart .. as i need to charge my wheelchair and I have the option of having electricity in my unit. (fees apply) (Un heard of with other storage places)
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Dayanara Guerra
I loved the customer service experience I received at this location. Nicole and Anthony provided exceptional service; very friendly, professional and helpful. I didnt feel rushed at any time when it came to making a decision. Nicole was extremely patient and helpful when it came to assisting me decide on the unit size that best fit my needs. Both Nicole and Anthony were great at fulfilling my paperwork, answering my questions and walking me thru all the information I needed to know. This was a pleasant experience and I definitely recommend this location.
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Princessa Rivera
My experience here has been wonderful the manager and staff here are very pleasant they go out their way to make sure youre comfortable and all your needs are met the customers matter to them and they love to make us happy and satisfied! The place is very clean Jennifer and Anthony and Pete ate the best and very helpful I would definetely come back again if youre looking for a storage place this is the place to be we have a,storage unit with them and also rented a,truck I thank them for everything and we had a amazing experience here ;)
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Amy Bohm
This is the second time I am using CubeSmart within the past year. Their prices are better than other facilities and most importantly, the facility is very clean and the staff is friendly and helpful. Sade helped me figure out which size cube would work best for my belongings and we had a good laugh trying to locate the unit because its like a maze in there! I highly recommend CubeSmart for your storage needs and have no concerns that my property will be well maintained and secure until I need it again. Thanks again Sade!
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Jon G.
CubeSmart Staten Island is hands down the best storage facility in NYC! After renting for years with the other companies Im so glad i made the move here over a year ago! The office staff Jennifer & Nicole are awesome! Always going above and beyond to make renting at the facility a great experience! Then theres Peter the maintainence man, Always around to help when you need him on top of keeping the facility squeeky clean! Im beyond happy with the CS family and wouldnt think of ever going elsewhere!
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R Rivas
Very clean and very convenient! The sales associate Jennifer Fox was awesome! She explained everything to us in detail and she is the reason we decided to rent a unit. Very professional, very knowledgeable, and a great attitude! Before you purchase any moving items like boxes and bags check this place out first. They beat all of the other prices I have seen out there. I would recommend this place to anybody with storage needs
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William J
Jennifer and Andrew were very helpful and informative. Very clean and secure facility and had carts I could use to move my things which was super helpful. Only thing I recomend is that they hire more employees because on a few separate occasions Ive come in only Jennifer or Andrew were working so I had to wait because other customers were before me. Would give 5 stars but I always have to wait when I come there
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Roxanne Alicea
Jennifer is the greatest I couldnt ask to be at another cubesmart honestly she made me feel safe and happy always. place is always clean thanks to Pete he is also awesome koolest dude ever great work, Anthony also helped me out with a few things thanks alot Sade needs to find another work place always was moody and disrespectful and rude but gotta say the team gets the job done overall thanks again