Crunch - White Plains

1 N Broadway, White Plains, NY 10601, USA

Address:	1 N Broadway, White Plains, NY 10601, USA
Phone:	+1 914-328-3311
Site:	crunch.com
Rating:	3.5
Working:	5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 5AM–10PM 6AM–7PM 7AM–6PM

Location

Photos 10

Reviews 25

Ankush Bajaj

Given my travel job I finally decided (after an year of not going to gym) to cancel my membership. Called Crunch and they said I cant cancel on phone - so either I visit Mon-Fri in person (when Manager is onsite) or send a certified mail. Latter was not easy for me, so I decided to show up on Friday and the person (Michele Fusca) at gym tells they cant do it because manager is managing his other location. I insisted she should cancel it then, and she said she has no privileges and dont even have an option on computer. Sounds weird, I asked her to call manager, and she tells me she cannot catch hold of managers, and unfortunately gym members have to suffer because of that. Strange? Wait gets better. I insisted that this is just straight up ridiculous and once she saw me losing temper, she call manager from her cellphone and looks like now she got permission to cancel (the computer story was BS). Further, she said that I have an option of sending mail - when I had to correct her that I was told certified mail only, and then she admitted doesnt have to be certified mail. Clearly the absolute worst when it comes to efficiency, and the fact that you wouldnt even try to solve an issue shows clear incompetence of the staff.

Allison McNamara

Machines are broken or missing pieces for months at a time, lights are out, and weights are all over the place. The most disgusting part was that there was a band aid stuck to a dumbbell rack for at least a week (and probably longer, but I hadnt picked up on it until Thanksgiving). I mentioned it to a staff member, was told it would be removed, and it wasnt. Talked to the manager (who I also emailed about the broken equipment) and it wasnt removed. I tweeted Crunch corporate, and it wasnt addressed. I finally took it off (with paper towels), handed it to a staff member, and told them that I didnt want to throw it out because I wasnt sure if someone was sentimentally attached to it, since it was there for so long. They have a decent variety of stuff, but its super annoying to hunt for clips and pins and weights, especially at peak hours. If they could manage to get equipment fixed in a timely fashion, keep the place clean and stocked with all necessary items, I imagine they would be much more successful and have happier members.

deysi Cabrera

Not the best experience I have, poor management, costumers are not treated fear , costumer cant plan a workout routine , I was in in a machine for three minutes and another costumer asked me if he can use that particular machine ,i told him he can use it as soon as I finish, it was enough for him to go to the front desk ,a manager came to me even though I wasnt using mentioned machine any more the manager approach me and told me that he want to use the machine.without even asking what was wrong he just assume that the customer that gave the complain was right, make me think he was not impartial, as a valuable costumer that was my last day.any costumer need to be treated with respect .thank you

LVerne Brown

I really would like to give a 3.5 for the White Plains location as its pretty clean, for the most part friendly staff, decent group classes, a good amount of machines and pretty good offers for Personal Training. My only disappointment would be the closing of a group exercise class when the room is not at capacity. Tickets are given so a count of participants should not be hard to validate ESPECIALLY when the class is visably low in participation. Also in some cases people may not want to take an entire class maybe just 45 minutes. Oh well...I will be visiting other fitness outfits in the area to see their "at capacity - but not really at capacity" group excercise policy.

McKenna Elise

I had gotten the most expensive membership then realized after a month I was only utilizing the parts that came with the basic membership. I asked to change to the cheaper plan, they were going to charge me $20 to change my plan. I then asked to cancel and they agreed to let me change plans to the cheaper option at no cost. Not a great experience but I am happy they agreed. Its the cheapest gym in the area that is in a good location, clean, friendly staff, working machines, and wifi. Quite busy at all times of the day though.

Sal Omair

I didnt like it and more than 10 Machines out of service, the bathroom is dirty and the gym is dirty too, I dont know about the other area but Im talking about the one in white plains, is the worst gym ever I have been in my life

Emma Hoy

Worst gym I have ever been to - they will not let you cancel unless you send a certified letter even though I moved out of the area. 100% scum bags, I cannot say strongly enough DO NOT DO BUSINESS with these thieves.

Michelle Warren

Everyone is awesome very friendly front desk is on point they are always smiling its a happy place ! If your looking for a personal trainer well Elvira the one to go to you wont be disappointed

Aidan Din

No power racks........Also tons of people who have no idea what they are doing taking up all the dumbells. Saw one dude working out without a shirt on and cargo shorts. Why THO

3ET0R0v914

I was paying 9.95/month now they randomly raised the base membership to 14.95/month without warning. Thats got to be one of the sneakiest things a gym has done. THUMBS DOWN

Toro Lopez

Muchas máquinas descompuestas seguido y tardan en arreglarlas

Juan Gutierrez

Friendly staff, clean area, and a great location. Only downside is if you go after 3:00 it is extremely packed.

ken taka

The strongest animals ive ever seen. The atmosphere is thick... thick enough to cause muscle resistance

xavier Guaman

Por que Hay maquinas independientes

wilmer alvarracin

Few weeks ago I wrote a complaint.... I see A new supervisor huge difference,,Thank You...

karl excevier

Not a bad place to work out a little outdated so i changed to another gym .