White Plains Nissan Sales

Reviews 3

KA

Kate Connolly

I apologize in advance, this review is long! I’m hoping to save at least 1 person the hassle of going through what I went through. I saw a truck on the WPN website that said it was on the lot. I went to see it on a Sat, only to find out that it was in Manhattan being detailed. I worked with Noah, who assured me the truck would be back on Tues, so I confirmed I would come back Tues. On Mon. I decided to put a deposit down on the truck, so I called that AM. I spoke with Alex, a customer service rep, who also assured me that the truck would be on the lot tomorrow (Tues.). I left work early on Tues. in order to be at WPN before close. Noah called and left a message at 4:15PM letting me know the truck would NOT be on the lot. I called back & asked what was going on, as I had put a deposit down on the truck and confirmed I would be there today. Noah had NO idea of this. He claimed the truck was not on the lot b/c he didn’t know that I was coming. He got a bit worked up & took no responsibility for their miscommunication. I then spoke with Andreas, a Sales Mgr., who was calm & reassuring. He told me the truck was not on the lot b/c of the detail shop, which was a second and different excuse as to why the truck was not available. Andreas assured me the truck would be on the lot tomorrow (Wed), & promised to text me a picture of the truck as soon as it arrived. I texted Andreas twice on Wed., no truck. Texted him twice on Thurs., no truck. I texted him Fri., & he said the truck would be on the lot at 1P. I heard nothing as of 2:30P, so I called and spoke with Kwan who confirmed the truck was en route. There was no reason to trust them, but I decided to take a big risk and go anyway. My boyfriend & I arrived Fri. to see the truck parked in the lot. My BF is a mechanic & very knowledgeable about cars, & noticed several problems including: rear differential leak, trailer plug wiring was hanging b/c the bracket was missing & the leaf springs had no arc. Additionally, the car was not detailed & had leaf marks all over. If this truck “detailed” in Manhattan, why were there leaf prints all over it? The shadiest part was, on Tues., the truck was listed as having 38,440 miles on it. On Fri. evening, it had 38,660 miles (give or take 10 miles). Where was this truck from Tues.–Fri., b/c WPN is much less than 200 miles away from Manhattan. I test drove the truck with Asean who was wonderful. After the test drive, my BF showed Asean the problems with the truck. Asean acknowledged them & we went inside to see what we could work out. We expressed our concerns with the truck and the dealership, & Asean apologized for everything, then went to get the manager, Kwan. Kwan acknowledged the inconveniences we had been through with the dealership, but did not apologize. He immediately wanted to speak numbers. My BF, very calmly, said before we talk numbers, we need to talk about the condition of the truck, and listed the concerns. Kwan didn’t acknowledged them & didn’t offer to fix/update anything. He said he was a get-to-the-point kind of guy, and wanted to talk price. This went back and forth a bit, Kwan not acknowledging any of the problems & only wanting to talk price. We asked why it had 200 more miles today (Fri.) than on Tues.–Kwan said nothing. My boyfriend then said, “This truck is not worth what you’re selling it for. Maybe this is not the truck for us, maybe it’s meant for someone who doesn’t know what we know and who you are comfortable overcharging.” Kwan said okay, got up and left the table, without saying goodbye or shaking our hands. Kwan was completely disrespectful and unwilling to acknowledge the issues. On top of all of this, it has been over 3 weeks of calling, and I still have yet to receive my $100 deposit back. WPN was disorganized, unwilling to listen to us & overall disrespectful. It was meant to be that the truck didn’t work out, b/c the lack of customer service I received as a potential customer was appalling, & I can only imagine how I would be treated as a customer.

DA

Danielle Henbest Levy

We leased a Nissan Rouge through this dealer. Beyond the fact that my dealer couldnt wrap his head around my last name - apparently its really difficult to comprehend how a woman keeps her maiden name and takes her husbands name - he also completely screwed up our first payment to Nissan. We called, emailed, followed up numerous times for about a month and NEVER HEARD FROM HIM. To this day, not a phone call or email. We never even heard from another person at this dealership, after leaving messages and voice mails to their finance department. No one - not a soul - got back to us on how we could make our first car payment because they screwed up the statements we didnt receive. I called Nissan myself to make the payment over the phone, which they subsequently also screwed up and applied to the wrong account. That was back in May. In trying to fix the problem, Nissan then tried to tell me I screwed up the payment because it was done on a laptop. I said no - I was on the phone with your rep who made the payment on her end, clearly on her computer. This is not rocket science. Its now August. Since that rep screwed up the first payment, we received a threatening default letter on a car we made regular payments to since June. Today I was finally able to rectify the issue with Nissan. It took them nearly three months to get this adjusted. Once this lease is up this will be the last Nissan car I ever have. Complete incompetence from both this specific dealership and the corporation.

BR

Brandon DiMartino

Without a doubt the worst car dealership I have ever tried doing business with. It has been a month now (July 9th) that I test drove a Rogue, put a deposit on the car but it was conditional on me driving one other car. I wound up going with a Honda CRV instead and went back to them on July 11th in person to get my refund. I still have not received the refund and have since opened a dispute with my credit card company who is now trying to get my refund on my behalf. The dealership tried saying they cant refund my money because the charge is in dispute which my credit card company instructed was just their way of trying to get me to close the dispute. I have purchased numerous cars over the years and never once have I ever had to deal with this kind of nonsense. My salesman was Ricky Ricardo who was my best friend until I told him I went with another car. I happened to call him on his day off on his cell asking about my refund and he told me that Nissan is a multi billion dollar company and they were not trying to steal my money (apparently they are since its a month and still no refund) and then he said its his day off and cant deal with this right now and hung up on me (never heard from him again). What a true gentleman I suppose. STAY FAR AWAY FROM THESE CROOKS, THEY ARE TERRIBLE BUSINESSMEN AND APPARENTLY DONT CARE WHO THEY SCREW OVER. ZERO STARS IF I COULD!! Save yourself the trouble and if you find yourself needing to buy a Nissan in this area go to Port Chester Nissan.

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