United States Postal Service

Reviews 5

ST

Stefan Kamer

Ive been living in this neighborhood for over 6 years and until 2016 never really had an issue with USPS. I even knew some of the delivery people and were friendly with them as I was used to seeing them. However, over time and as of 2016, this particular location has become an absolute nightmare and Ive had nothing but problems with them. Consistently, pink slips will be left at my door despite me having taken the day off to receive the package (and was sitting at my desk a few feet from the doorbell). No doorbells rung. At all. As far as I can tell, theyre not even attempting to deliver. I feel like its just a person walking around with a pen and pink slips. And ya know, I wouldnt even be mad if they reverted towards a system where you could only pick up packages, if they werent so rude. If you call the place, all you get is a loud screeching noise. Been that way for months. I dont think they bother to fix it because they know theyre going to get yelled at over the phone for all the undelivered packages. If you go to the location itself, theyll take a glance at your slip and say its not there (without actually checking) as if they somehow had a savant that knew every package in the building. This place officially has the worst service Ive ever encountered. Ive personally spoken to a manager multiple times and nothing has ever been done to fix anything. The lady that mans the pickup window is a rude and grumpy lady and needs some coaching in basic customer service. Am I still going to use USPS? Yup. Why? Because Amazon. And I think they know that, and for that exact reason dont care to improve. Because were gonna keep ordering packages, and Amazon is going to keep using USPS and we have no say in the matter (except for paying for 1 day which comes with LaserShip which is just as bad, if not worse)

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ME

Melissa Danus

This post office has consistent issues with package delivery and pick up. The latest in many issues Ive had of course came right before Christmas. Two packages that were to have arrived I knew through tracking were still to be delivered. I check my mailbox every day. And didnt receive any missed delivery notices till yesterday... Both were BACKDATED by two days. Not possible to miss a package delivery when you dont try to deliver it! ... 3 days before Christmas and the office doesnt have extended hours for package pick up. 5:15 pm and the door is locked tight. So this morning I go to pick up (again they dont open till 8:30am during the busiest time of year and folks have jobs to get to) . There is a line 8 people long in front of me. I dont see an employee helping at package pickup for 5 min. She proceeds to tell the entire line (now there are 5 more behind me) they have to get in the main counter line where there is one person taking packages and only one other employee who is only taking letter mail and stamp purchases. The entire line grumbles and shifts. Not 2 min later she comes out the side door and says "next customer" . This has truly upset the entire line now at least 12 people long. Only after another 15 min did the office have 2 more people appear from the back and start taking package pickup slips. Low and behold the line starts to move. Very disappointing that in the 4 years Ive lived here the management and frankly customer service (two associates especially were not at all friendly or understanding of everyones frustrations) has not improved at all if anything its gotten worse. I realize its the holidays and a busy time but I truly believe with better management skills this office would perform better.

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AN

Anita Bibow

GOOGLE!!! MAKE A SPECIAL OPTION WITH M I N U S S T A R S for these facility!!!!!!!!!!! Losing my nerves, my time and money&&&&&&&&&!!!!!!!!!!!!!!!!!! Package delivery service NIGHTMARE!!! Even I was home at the time of delivery and made a note within my address: "Deliver to apartment door please" NOBODY EVEN RING THE BELL !!!!! and left package unattended SO IT DISAPPEARED or simply stolen the package !!!!! Seller pushed me to wait over a month to let USPS finish the investigation, then the results were : " PACKAGE WAS DELIVERED" WOW really impressive conclusion after 40 days !!! Did they hire Sherlock Holmes or WHAT ??? So NO PACKAGE---NO MONEY &&&&&&&&&& Another package ...they didnt reach me so redelivery was scheduled next day, but EVEN THOUGH I STAY HOME A WHOLE DAY WAITING... I didnt get my package ( or WAS STOLEN AGAIN) amazon called them...I talked in person to Post Offices manager NO HELP!!!! NOBODY TO TALK TO!!!!! Im wandering what U S P S shortcut means???? For real??? Maybe Unpredictable Scum of Package Service or something similar and more non formal!!! You cant call their customer service if you dont have at least 30 min time to waste... You cant call local Post Office because nobody pick up (at least in Woodside).... You cant email them because their website sucks and reload every 30sec.... And many more... they really customer service specialists!!!! So now the only solution for me is to rent PO Box in one of the Post Office locations and spend my money because of their LACK OF PROFESSIONALISM!!!! And to be honest with you Im a little scared because its probably gonna generate a new problems... But I guess I have no choice.... GOOD LUCK WITH USPS GUYS ##### Anita

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NO

noi sirirut

i live on 4705 45th ST... it s in sunnyside neighborhood, but the zipcode is in Woodside, pain in the ass that we always miss our mails, and we had to go pick up at Woodside post office almost all the time.. Last happened (08/04/15) we tried to make them redelivery couple times because I am always home but they never ring the bell, but they only leave the us notice to pick up by ourself ... i figured it out later that they never ring our bells apartment. Today (08/21/15) I was waiting since 9am to hear they ring the bell, i couldnt know what exactly time they would come.. but at 2.30pm i went to check my mail box!! there we go again, No bell ringing BUT the notice again, so i check online that the case is closed because they cant reach us in person while the notice is signed to leave package at the apartments door. I Check my Mail box every single day and night..... NOTE: the notice said TODAY"S DATE 08/19 ... and available for pick up after 08/20 ... HOW is that possible???? today is 08/21... how did they leave the note from 08/19 on the date of 08/21??? and said the case is closed???? I woke up since 9 am waiting to hear them come just to ring the bell and give us the thing!!!! Why there was no bell ringing but just a notice from 2 days ago and you drop it today??? Disappointed!! i hope i can chose the post office to be in sunnyside so we can just walk there a block away to pick up everything by ourselves. I wish ... 1. when we order online we could chose the post office branch ... 2. Our neighborhood would change zipcode from Woodside to Sunnyside post office instead. 3. We move a block away to live in real sunnyside neighborhood

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BR

brooklyn gal

One star is giving this post office to much credit! I can promise you if your package is to be delivered on a Sunday you will never get it. This has got to be the worst post office and they are stealing my packages. My office is opened 24hrs 7days a week, they know this, but since they started delivering on Sundays we leave a note on the door stating we are open but it never fails they continue to lie and say there was a attempt to deliver, but heres were it gets better there is no second attempt (not that there was a first), but heres where it gets real interesting, Amazon has to send me out another package because i never receive the original package. Where are all my packages that i still have not received and Amazon never gets back? I spoke to someone from Amazon today and they are filing a claim and i will also file a separate one myself.It doesnt end there. There has been a couple of times in the past 2 months the regular carrier was off, i caught the new carrier stuffing the whole building mail in one box! I chased miss clueless down the block made her come back to the building and put the mail in its rightful boxes. On another occasion another new carrier left a pile of mail in our hallway that did not belong to anyone in the building, a woman in the building found the mail and returned it. The sad part is, they can get away with this because they are protected by the union and it is almost impossible to get fired, so they can continue stealing my packages and losing people important mail.

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