Planet Fitness

Address:	320 Yonkers Ave, Yonkers, NY 10701, USA
Phone:	+1 914-376-3831
Site:	planetfitness.com
Rating:	3.9
Working:	5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 7AM–7PM 7AM–7PM

Location

Photos 100

Reviews 4

Lovely Lyn

Oh where to start. Ive attended this gym for 7+ years. Where its no LA fitness, it surely served its purpose for the price. I have a few complaints here and there but nothing like what I experienced today. Arriving at the gym around the same time I arrive everyday I go to park in the same spot I park every day and I notice a woman is letting her unleashed dog defecate in the parking lot. I ignore it and continue to pull into the parking space stopping so her dog can finish his business. This woman begins waving her arms and throwing her hands up as if I was going to run over her dog. About 2 mins later this woman begins to walk into the building WITH THE DOG, I just shook my head. As Im gathering my belongings the woman returns and starts banging on my window. She proceeds to bang on my window and yell that where I was parking was not a parking literally through my window. I cracked the window and calmly asked if I could help her. She yells again for me to move my car this was not parking. I told her Ive been going here for years and always parked here and even witness other gym members parking in this same area. I also pointed out there were no signs stating otherwise. She informed me she was the "owner" and shes telling me to move my car, yelling and waving her arms. I asked for proof of identification and she refused, telling me she will just have my car towed. She asked me if I wanted her to get the manager. I explained if youre the owner why would I need the manager? She finally stormed off and feeling uncomfortable I decided to google another Planet Fitness in the area. Before I could move she returned yelling and banging on my window. This time flashing a business card, saying "her, she wont move". Another woman accompanied her (Virginia) who was rolling her eyes at this irate and uncontrollable woman. I cracked my window and explained to the woman that all I asked for was identification and she was acting very irate and quite frankly rather scary. I explained that I was parking where Ive always parked and have seen other members parked and she upset that I interrupted her dogs potty time. Virginia said she knows (agreeing others park there) but asked very nicely if I could move because she would like for me to move. I asked for her card and Virginia explained that its her card she doesnt have to give it to me. Red flag. So I asked the name on the card and she said Gabriella. I immediately called and spoke to the manager (Nida Lopez) who has always shown EXCELLENT customer service and she explained to me that James and Jeff were the owners. This just leaves me to believe that who ever this woman is felt a sense of entitlement because of a direct relation with the owners. Its one things to have to deal with mediocre equipment and sub par cleanliness because of what I pay, but there are certain things that "well I only pay $20" is just NOT susceptible answer. I will not be disrespect, talked to in a rude ghetto manner or have my person property mistreated. They are lucky I did not and will not call the police. My suggestion, value your $20 and sign up at another facility where dogs arent running around an already unclean faculty and staff act like actually adults and not overpriviledged girlfriends,wives,cousins or hang out friends.

jenae Baker

First off, I signed up for the Black Card membership online. Upon signing up there was nothing that stated that I had to pay 58$ to cancel my membership if I was a Black Card member. I know this because when I was trying to cancel my membership and the gentleman told me I had to pay, I had him go online and "sign up" and read all the fine print and he found nothing as well. He then called his manager and she had him print out my membership agreement, which holds all my information and then at the bottom says something about the 58$ fee. I myself never saw that and Im guessing that this was told to me after I purchased my membership. planet Fitness has a habit of telling you some of the information. This is actually the second time Ive has to deal with something like this. I signed up for the 99$ membership in MD and while she tells me all the perks, she neglects to tell me I cannot transfer this membership if i were to relocate. My gym was located in Yonkers, NY. The facilities equipment is nothing like that of other planet fitnesses. Planet Fitness also neglects to inform you that as a black card holder you are sonly allowed to go to a visiting gym 10 times in a month. Plain and Simple, for 20$ a month with poor customer service, lack of membership knowledge, no real classes, no pool, a limited amount of visits, no gym, no smoothies, pizza to help you put back on the calories you just burned; this is exactly why Im taking my membership to LA Fitness. At least for 40$ a month I have a pool, gym, basketball, volleyball, great equipment, a large variety of equipment, zumba, boot camp conditioning, cycling, great customer service and smoothies with protein instead of pizza and tootsie rolls. My recommendation only use PLANET FITNESS 10$ MEMBERSHIP until you can afford ballys or LA FITNESS.

James Bryant

This great neighborhood gym in which I can always find equipment to work out on without any wait time whatsoever, has a great staff who offer friendly courteous service. They are extremely knowledgeable and interesting to speak with because they offer a lot of insight on a great workout. The crowd is pretty laid back and for those who need assistance people offer information to those that may need assistance with some of the equipment. Always enjoy a quick workout anytime of the day. You know that you never have to worry about anyone judging you while you get your workout on. Definitely recommend this place because you can always bring a guest with you as long as you have a black card, all they need is their name phone number and signature. You can meet new people and network while you workout, or if you choose to go solo no worries of any kind just put your headphones on and enjoy your workout while you watch TV or listen to your own Tunes. Be assured that you will have a great workout in peace. Lastly the gym is conviently located next to the parkway and a main thoroughfare.

Erin Irvine

I am shocked at how difficult you have made it to cancel a membership. Ive moved away and forgot about my membership, in this day and age there is no reason why I cant call someone or go online to handle this. I have to write a formal letter, go to the post office and have the letter certified (what even is that!!?? who does that!!??) and send it to the location and I was told that if any of my info is incorrect, I still may not have my membership cancelled before the SECOND billing cycle from now?!! How shamefully difficult and manipulative you have made this process to keep people from canceling, all for a whopping $20. The associate I spoke with was very friendly and helpful, but as a company this is subpar business for a subpar gym. Im glad to be paying more money for a better gym and better customer service.