Parks Computers
| Address: | 32 Westgate Pkwy, Asheville, NC 28806, USA |
| Phone: | +1 828-252-8800 |
| Site: | parkscomputers.com |
| Rating: | 3.8 |
| Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 9AM–5PM Closed |
Location
Photos 1
Reviews 18
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Kari Braymiller
I dropped my laptop off in September, 2016, they said it would be done in a couple weeks (just asked him to backup my data and wipe the harddrive). It is now January and they still have it. They have not kept any communication with me. I was calling once per week to get updates on how it was going and they told me I didnt have to and they would call me. A month went by without hearing from them so I called again, the owner contacted me to apologize for their lack of communication and said he would do everything to get it back to me ASAP. Another three weeks after that conversation theyre still telling me it will be done "this afternoon" or "tomorrow" or "by the weekend"... An entire seasons worth of work Ive missed because of their lack of expertise, communication and organization. I am appalled with their lack of customer service and overall unprofessionalism. I chose Parks computers to support a local repair shop. I will never return again and will be filing a complaint with the Better Business Bureau if things are not settled in an appropriate manner soon. Dont waste your time and money at Parks Computers, there are many other repair shops much more worth your time and effort. I will revise this review if my laptop is ever returned to me.
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Holly Larson
The Best IT Service Ever I have been working with Ryan Parks for more than 15 years, and he makes my business run. He is expert and skilled and can always figure out problems. When computers fail, I send my laptops back to him rather than work with a local provider. I have read the negative posts, and I disagree with the harsh assessments. Ryan runs his company like a business - extremely professionally, but works in a difficult industry. People contact him when they are experiencing technology failures, which is obviously a stressful time as it compromises their work processes. However, it is unfair to slander Ryan due to having unreasonably high expectations. Your computers will die, both after several years of use or unexpectedly. You will have virus issues occasionally, and software will be difficult to figure out. Ryan is a miracle worker, but he cant save everything. He also books out with service calls and planned work, because he is excellent. If you have to wait for his time, it is 100% worth it.
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Jenn Beck
1 review 1.0 star rating 8/18/2016 I was having issues with determining best way to connect several monitors to port with limited capabilities. The owner, whom I spoke to on phone, was extremely courteous. However he left and the tech that helped me had to literally piece together a solution from parts he had in back and next door, curtly told me what to buy, and charged me for half hour of repair. After leaving the shop to go to big box store (what I wanted to avoid) I realized he oversimplified his solution. I had to spend considerable more time determining solution. Would have appreciated more thorough answer and professionalism from their tech. Last time I will be there.
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Ronald Leslie
I recently bought a laptop from Ryan. He spent considerable time with me to determine what I needed, which was considerably less price wise, than what I thought. But when I wanted more, he offered me a price less than the box stores for the same item. And he removed all the programs I didnt want while installing his maintenance package and my data. Only had it two weeks, but so far very happy. One minor issue, if you arent a major client, everything takes at least twice as long as he promises.
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Chuck Parker
I have been using Ryan Parks as my IT guy for appx. 5 years and I really couldnt be happier with him. Hes a very pleasant straight-shooter and he has taught me so much about computers and straightened out many problems with my PC. I have, also, bought various equipment from him, at competitive prices, that Im very pleased with. I tried several other IT guys before I found Ryan and their knowledge just did not measure up to his. I have recommended Ryan to my closest friends and relatives.
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John Mueller
Parks Computers has been my go to IT resource for my small business since I started up in 2003. Ryan has consistently helped keep my business running smoothly and avoiding costly technical breakdowns. He provides helpful resources for maintenance, virus protection, and updates. Hes always pleasant and helpful and I feel I can always trust him with my most valuable and sensitive equipment and information. I highly recommend Parks Computers as a great resource at reasonable rates.
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JACK POISSON
As an attorney who is dependent on my computer, I have had no down time in many years of service from Parks Computers. They have the hughest integrity and good clear advice. It is now so easy to keep my computer running fast and securely, coupled with a reminder of the last time I did each update. Gives me a secure feeling and no problems for yaers since using this system. Thank you Parks Computers. Jack Poisson a long time user.
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Deanna Blanchard
I have been taking my computers to Parks Computers for years now. No matter what the problem, Ryan and his staff work tirelessly to find me a solution. I have even purchased computers and printers from them, because I trust their expertise on advising me on the best technology to meet my needs. I dont know what I would do without Parks Computers!
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Thomas Owen
We find Parks Computers to be very professional and knowledgeable. Theyve helped us on many occasions over the years. And they came up with an excellent solution for our constant virus infections that have saved us a lot of time and money (in repairs). They go above and beyond the call of duty to meet our computer needs.
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Peter B Ferrigan
Excellent Service! Working with Ryan has been great. He diagnosed my computer and then ordered the proper motherboard for me. Even after getting in the new part he also had a refurbished system that he offered me that was even cheaper than the quoted repair work. Thank you Ryan I really appreciate it! -Peter
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Liam Matheson
They will try to make your computer have problems it didnt before you brought it in SERIOUSLY I had a computer that apparently they killed the hard drive in there when it was working fine when I brought it and swap my charger with a broken one and then claimed it didnt work. I dont recommend them at all.
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Jennifer Beck
Owner was nice on the phone, however I wasnt 100% confident in technicians diagnosis. Unfortunately they dont carry much stock in store so he was "testing" a solution with borrowed parts. I then had to go to Best Buy to purchase what he suggested and it did not work.
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Jackie S
Ive purchased 2 computers and had some virus issues with a lap top, and through it all Ryan has been thorough, helpful and responsive. Id recommend his business to anyone in the Asheville area.
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Fran & Michael Vavrek
We have used Ryan for 12 years for all our personal computer needs and IT in general. He has ALWAYS provided top quality service and customer relations. Ryan has our full endorsement.
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Dr. Jeffrey G. Hedges
Worst place ever, never do business with these people. They are slow to get simple jobs done. they are so bad we have had to call our attorney
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Chip Parton
Ryan is the only computer tech we will ever use. Hes been delivering amazing service on our business and personal computers for over a decade.
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Jesse
Super helpful staff. Replaced an iPhone screen for me. Worked with my time constraints. 10/10. would recommend to a friend!
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Catherine Tinsley
Great service & always helpful when I have a need to call him. Thank you Ryan Parks.