U-Haul Moving & Storage of E Asheville

Reviews 14

CA

Carla Grissom

The U haul location at Swannanoa River Road does not take care of their customers. The wrong equipment was provided for a long trip to Anderson, Indiana and to make a long story short, I had to leave my car in Asheville while all of the rest of my belongings went to Indiana. The original representative was not knowledgable about their equipment. My car is rear wheel drive and the drive shaft would have to be undone....the representative did not even know that. Thank goodness I realized that towing my car on this equipment would have destroyed my car! At this point I am late hitting the road...no one would answer the phone Sunday morning. Arriving at the u haul location they did not have the equipment I needed. At this point I am already way behind schedule (10 am) had to drive to Anderson, Indiana, unload the truck, and turn it in so not to pay more fees. My car had to be left in Asheville due to representatives that are not properly trained and at this point the manager Elaine, will not help in any way and not take any responsibility for this issue....poor, poor customer service.

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Jane Fletcher

Weve been using this UHaul for two years and initially had good expereiences. Increasingly, however, our experiences have mirrored those of other reviewers. Most recently we arrived and were asked to go around back because he had to go to the bank before it closed. The women he said would help us was helping another couple but said she would only be a few minutes after she went inside to process their paperwork. We never saw her again. After waiting for 30 minutes, another employee came out and told us because we hadnt been checked in, we had to pull around back to where we started. Because there was now a line of customers behind us (who had arrived after us but were checked in), we would have started all over. After checking, he finally agreed to check us out. Time to find a new UHaul place....

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Ashley t

This place is terrible. First they tell us we will receive a $100 deposit back and then say their policy changed (within 2 days) and deny us the refund. Secondly, they tell give us a price of $50 for the smallest unit they have, we take it and they change the charge amount to $75 and offer no explanation. Theu charged my account $10 twice and when I called they said they werent sure why and apologized but Im still waiting for my refund (over a month later). Lastly, they tell us they are now 24 hours yet we cannot access anything after 7. This is the absolute worst experience I have ever had with a storage company and will never use uhaul again!

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Courtney Taylor

Thank you for ruining the holidays! Not only was I screamed at when picking up my truck due to not being contacted to be told there are no 16 foot trucks and that we had to drive a 24 foot cross country. But we were given a truck with no def fluid and are broken down in Tennessee and will be missing Christmas with our families. In the vehicle damage inspection they did not even fill out the def gauge. We almost got in a major accident with a semi when our engine shut off on the highway. Completely unacceptable. Will be contacting the BBB and anyone else I need to to report this negligence.

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Ellen Causier Costanzo

I rented a cargo van for a quick round-trip to deliver furniture to my daughter. I made the reservation online and dropped in a day or so before my pick up date to confirm. This is a very busy place, so do as much as you can online first. They were very helpful in confirming my reservation and extending the time period. Yes, you have to park across the street but it wasnt an issue for me. Pickup was fast and easy - drop off was equally efficient. I see a lot of negative reviews but I had a very good experience with a simple one day rental.

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Andrea Wright

My friend and I were calling around for prices to best fit our budget and location. The lady (I will call her that now, she later turned something else), precedes to ask for my friends number and name. I then interrupted and said we only needed prices. Her voice and attitude changed immediately. I tried to explain to her what we were trying to do she hung up the phone. Your customer service sucks! The ones that said it good must have been the rude person that took our call, friend. 11/2/15 @10:16am

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Bullseye

Absolute Nightmare! Avoid at all costs! Reserved 10 foot truck and planned for 10 foot truck but when we got there all they had was a 15 foot truck. NEVER TOLD US WE NEEDED A PADLOCK TO SECURE TRUCK! Also we had a minor accident and busted the mirror maybe 10 miles from the depot and they refused to fix it. Could have easily just popped a new mirror in there. Insisted we go through road side service, wait was 2-3 HOURS!!! We didnt wait. Avoid this place like the plague!

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Matthew Navarra

I just called for a quote and the lady on phone was pretty rude. I asked for a quote on a truck and a cargo unit , total conversation was less than 4 minutes not including hold time. She made sure of that, cutting me off mid sentence demanding yes or no answers. So much for a casual quote, robotic sales persons seem more the style at this location. The likely hood of me using this service is now next to nothing based on my initial impression of the staff .

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Derek Fawcett

The staff has always been kind and helpful. In order to fit me in for a hitch install, an employee moved his lunch back one hour. The install took less than 30 minutes. He did say the one earlier in the day took 3 hours because he had to remove the bumper. Not on mine though. I am planning a move to KC with them right now. Hopefully my opinion of this place wont change in the process.

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Daniel Billings

We reserved a truck only to wait in line for an extravagant amount of time and then be told the truck was never available in the first place even though we had called that location to ensure that it was. No apology, no manners, and no explanation how this could happen other than someone else had rented it before us. To call this locations service poor would be too high a compliment.

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Victoria Vass

We reserved a truck for our move and they called us 30 minutes prior to our reservation and told us they didnt have it. They made no offer to help us find another one. This could have been disastrous for our trip. I would recommend the uhaul in south Asheville which worked with us to meet our needs.

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stephen blaylock

The lady on the phone was very rude and would not even let me get the questions i had out of my mouth before she began to want all of my information...All i was wanting was a quote and with her attitude i will never be using this company in any location....Worst customer service ever.....

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Mark Worthen

I have rented a truck twice from this U-Haul location - in 2014 and 2016. The staff members were quite friendly and very helpful on both occasions; the truck was in great condition; and they had the supplies and accessories I needed (blankets, boxes, tape, etc.).

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Richard Steenson

Location is extremely under staff. The associates working deserve raises trying to compensate for lack of employees. Owner deserves the complaints that the employees are bombarded with. Truck was im excellent condition .

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