AAA - Kildaire

Address:	401 Colonades Way, Cary, NC 27518, USA
Phone:	+1 919-678-7140
Site:	locator.carolinas.aaa.com
Rating:	3.8
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–4PM Closed

Location

Photos 5

Reviews 6

Bigburma Who

AAA was among the worst scammers and worst performers I have encounter in 40 years of owning a car. I hate to say this, because I have had AAA for over 30 years as tow insurance, and with that, they are great. But the car care center at Waverly in Cary, is the worst. My wife brought our car in for a simple oil change. A 2 year old Mazada 6 with no issues. They took over an hour, with a pre-arranged appointment, to come out to tell her she needed a new battery - well - maybe not right away, but very soon. And, your plugs and air filter are getting old. I replaced the air filter myself just 2 months prior. And then they made her wait another 45 minutes to get the oil changed. And...unbelievable since I used to change my own oil and never had this problem. She got home and we found oil on our driveway the next morning. They did not tighten the oil pan plug well enough. They told her this is probably because the plug has been replaced too many times and needs replacing...well...a two-year old car, driven 5,000 miles per year, only had its oil replaced once before (by the dealer). These guys are just full of bull. They are incompetent and trying to sell "things". The manager of the place was nice, but offered nothing in return for our inconvenience to have to return the next day and have them tighten the pan plug a quarter turn. This is ... totally unacceptable and they did not seem to care. Avoid this place like the Zika virus. They are incompetent and then try to blame their incompetence on others. I will keep AAA as my towing insurance, but Cary Waverly car care will never get my business again. And if you are smart, stay away.

Rajat Tiwari

Decided to go for NC State inspection since I recently joined AAA. The representatives at AAA Car Care have terrible attitude here. One was actually surprised why I came to them and then the other rep explained to him what needs to be done. After waiting for about half and hour I decided to go check on how long it might take, So I am standing in front of 3 reps who were busy doing some data entry on their computers. They did see me. I stand there for full 5 minutes hoping to get attention and none had the courtesy to ask what I need. In the meantime a call comes in and the rep promptly attends the call and continues ignoring me. Then he gets up and walks away while I still wait. Then he comes back after a while and without looking at anyone makes an announcement in general "It will be in in one minute" and then proceeds to ignoring me. At this point I decided to interrupt him and ask how long the car might take and he says I just told you. How is somebody supposes to know someone is talking to them when they are not being addressed or being looked at directly. Anyways it took another 15 minutes before the car went it. They should be courteous enough to state upfront how much time the car is going to take and when someone goes back for a question acknowledge him and ask what is the issue. Never going back to this location, terminating my AAA membership and advice others to not join AAA.

JD Schaefer

I wasted a large part of my morning to the centers poor business practices. And got nothing but a bad taste in my mouth and they lost a regular customer. My experiences before in the center had been good and for that reason I scheduled a state inspection for 9:30-AM today. I was a few minutes early. At 10:30, a man who had been right in front of me for a state inswpection had already left 45-minutes before. Two women that came in after me had already finished and I went to find out what was the delay. Steve told me he was just going to get to it and offered no explanation for the delay and lack of communications. His co-worker told me "they were running a bit behind". I asked why bother making an appointment if their scheduling couldnt handle it. I asked why I had to wait there for an hour before being told they "were running a bit behind." No answer. I was told I was mistaken the two women had comne in after me. At that point I said I was leaving and did. From now on Id rather drive farther than waste my time with amateurs.

Caitlin Alexander

I made an appointment with this AAA on a Saturday to get a front end alignment and a tire rotation done (very black and white to me). My inspector eventually told me I needed my tires replaced and tried to sell me new tires which would cost $725. He seemed very adamant in not doing my alignment until I had made a decision. My inspector eventually became busy and I was never able to notify him of my decision (I picked a bad day, not a big deal to me and that was not the point of leaving 1 star) and I left after being there for 1.5 hours, cancelling everything and not getting what I had made my appointment for. Edit: My inspector contacted me after my previous less than stellar review, I have changed my review from 1 star to 5 stars after resolving our miscommunication from that day. The staff at this AAA do their very best to make everyone happy and provide excellent service to everyone that drops in.

Robert Sivigny

Avoid. I had AAA tow my car to the AAA service center in Cary because it wouldnt start. The problem was the ignition - they said they fixed it, and I drove it home. Next day, car wont start. They had the car sitting there for two weeks trying to discover the problem. Finally, they fixed it. A few months later, I started having problems with my battery. I called the AAA service to have the battery replaced. The guy who came said he could not sell me a battery with a warranty, because the problem with the battery was due to a small electric drain that occurred even when the car is not running that started when the service center had my car and was likely due to an error made when fixing it. I brought my car back to the service center and they refused to work on it, because they said an electrical problem could be anything. So much for the 3-year warranty on their work...

Anonymous User

The customer care rep straight out lied about the belt to be replaced. I asked for a specific brand / type he said yes but it will cost more, I agreed. Then when I got the car back and looked under the hood the belt was wrong. I returned to the shop where the customer care rep said "oh dont worry you will get years out of that belt". He did not refund the price difference either. LIAR!. Then today I opened the hood and noticed it was not opening correctly and would not stay up. A look at the hinges showed AAA Car Care bent the hood hinge on the right side and now the hood will not stay up. AAA Car Care is a dishonest business. I will not do business with AAA Car Care again and I will not be renewing my AAA Membership. If AAA will put its name on a dishonest business like this, I do not want to do business with AAA any longer.