Sears Auto Center

Reviews 3

A

Anonymous User

After happily visiting Sears Automotives in the past, I was shocked at the horrible service received at their Greensboro location. I brought my car in on a Sunday to replace a shredded tire. I waited about 20 minutes in the store part before anyone was able to assist me and was then told to pull my car into the shop (that is apparently what you are supposed to do, but the big signs pointing you that way are for some reason kept inside the garage, so you dont see them drving up, and they purposely block the front pull-up that all other Sears use). Once inside, I had to stand around for at least 10 more minutes before--FINALLY-- a technician got to me. Once I returned to pick up my car, you can believe I spent quite a bit MORE time standing around waiting. I had wanted to split the total between a credit card and check card since I was being reimbursed for the tire but was told this wasnt possible. Once I actually got back in my car, it was dirty and had grease all over the steering wheel. OK, one bad experience...fine. The following Friday, I returned with my car to go ahead and replace the other 3 tires, which were worn. I would not have gone back, but I couldnt find the particular tire theyd used in stock anywhere else. Once again, I waited for quite a bit before being attended to. I got the order completed, and then questioned the technician since it came out about $40 less than I expected. He said it was the same tire, and verified this, after checking both the actual tire on my car and my service papers from earlier in the week. However, when he printed out the service quote, I could see that it was NOT the correct tire, and was not even an appropriate tire for my car model. So I pointed this out to him, at which point he said they only had one of the correct tires in stock. Ok--fine. So I got just my other rear tire replaced. They promised itd be done within an hour, so I waited in the lobby. Over two hours later (and ten minutes before they closed) my car was finally finished. A few minutes after I left, I was called and informed that "I" left my wheel lock (which they should have left in the car). Of course, they would be closing in 5 minutes, so I would have to hurry up or get it the next day. Of course I couldnt make it back in time (and they apparently could not stay 5 extra minutes to wait for me). The next day, no one could find my wheel lock and that particular technician was not in. Of course, they couldnt call him either to ask about it because apparently they dont keep their employees phone numbers (riiight), so I would have to return on Monday (driving for 3 days now with no wheel lock should I get a flat). On Monday I called and again it was a big to-do to find anyone who knew anything about it. Supposedly they will be holding it for me this evening, but Im sure that will also be a huge ordeal. The employees at this Sears are completely apathetic and there didnt seem to be any sort of management that I could see. I will never return there again (and now have some serious doubts about the quality of work they actually performed on my car).

JA

Jan Causey

This post is being made by Jans husband, Roger. The service or lack of service was the most atrocious experience I have had in all the bad experiences of shopping at Sears. Needless to say, this will be the last time that I try to deal with these people. I drove into the service center to have my battery changed in my truck, little did I know that this would turn into a two hour saga and I still didnt get a battery. The service clerk told me that she did not have the same battery, but that they had one that would work.So, I told her to go ahead with it and I was going to step across the street to have lunch while they were installing the new battery. 45 minutes later I returned to the service center and saw that my truck was still in the garage so I had a seat to wait. Probably 30-40 minutes passed and the service clerk walks in and tells me that they do not have a battery that will work, but that they can get one but it will take another 45 minutes. I told her that I could not wait any longer, to please just have my truck brought around front. About 15-20 minutes later, the service man finally drove it to the front and I asked him why it took so long to reconnect the battery and bring it to the front. He said he was looking for a socket that he had lost. By that time another service clerk had come to the front. He looked at the ticket and said,that will be $19.95. I said, you are kidding, for what? He replied that it was for a battery service charge. I told him that I had come in to purchase a battery and now two hours later, I still had no new battery and I would not pay his service charge. So, I took my key and left. Well this guy calls me and tells me that I still owe him $19.95, insisting that I had agreed to that charge. By that time my patience had totally left my body and I told the guy that I wanted to speak to his manager. He said he was the manager so proceeded to tell him in impure language what I thought of his underhanded method of business and that by no means was I going to give him $19.95 for wasting two hours of my day and I still had to go elsewhere to purchase a battery ( a 15 minute process at NAPA ). Goodbye Sears, its been a rough relationship and Ive had enough.

BE

Benjamin Overcash

Came here after shopping around online for tires. When I arrived, I was quoted a price quite a bit higher for the four tires + installation than what was shown online. As I was already there and I needed new tires badly, I decided to go ahead with it anyway, despite the mismatch between the website and in-store pricing. I parked my truck, as instructed, *right in front of the front door to the lobby*, handed over my keys, and was told there would be a bay open within the next half-hour and that my truck would be ready to go in 2 to 3 hours. So I walked around Friendly Center for a while, had a coffee, and headed back over to Sears Auto Center after 2-and-a-half hours, only to see my truck *still* sitting exactly where I had left it 2.5 hours ago, *right in front of the lobby door*, clearly visible from inside. Of course, there was no one in the lobby. I waited ... and waited ... and waited... Finally, someone from the desk at the adjacent Avis Rent a Car offered to go find someone for me who worked in the Auto Center. The gentleman who eventually showed up didnt know anything about my truck, why it was still sitting where I had left it now nearly 3 hours ago, or when they might get to it. I took my keys and left. I ended up going to Battleground Tire, and Im so glad I did. I paid about $2 more per tire at Battleground, but received absolutely outstanding customer service, and once my tires arrived (they had to be ordered and came in early morning the next business day), they called me immediately to let me know, and my new tires were installed in less than an hour. I would much rather pay a friendly, local, family-owned business an extra $8 and receive warm and prompt service than save a few bucks and get horrible service from a national corporation who demonstrate that they couldnt care less about their customers. In short, GO TO BATTLEGROUND TIRE!

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