Firestone Complete Auto Care

Address:	520 Folly Rd, Charleston, SC 29412, USA
Phone:	+1 843-737-6526
Site:	firestonecompleteautocare.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 15

Reviews 9

Hope Erickson

This review is strictly on the lack of customer service I, a woman, received from the store manager, Brett. I brought my car in about two weeks ago for an oil change. My radiator cap was left off during maintenance and I did not find this out until my car lost all of its coolant and overheated on the Atlanta interstate. In all the years I have gotten an oil change, I have always been taken to my car and shown the dipstick for the oil level and that my car has coolant. This was the first time and place I have not been shown this after the oil change. Thankfully my car is fine but when I called Firestone and spoke with Brett, the manager, he had every excuse he could find as to why my radiator cap "popped off" and my car overheated. Instead of taking responsibility for something that Im sure has happened before, he spoke down to me and belittled me on my knowledge of my own car. I was very taken aback by the lack of customer service Brett gave me. He offered to drain the water that I had to put in and refill it with anti-freeze, but not before he claimed numerous times how little of a chance there was that the mechanic left the cap off. I have checked my coolant levels since this incident and there is no leak and no other issues with my car, therefore no reason for my cap to "pop off." I will not be bringing my car in to have this fixed or for any future needs purely on Bretts lack of customer service to me.

Douglas Wakefield III

I am very dissatisfied with my service. I bought destination Mud terrain tires which war very expensive and paid for an alignment ($1000 total), they messed up the alignment which chewed up my tires on the front in a month and a half. I even purchased a roadside protection warranty . I have been waiting on them for almost 3 months for them to get my tires in stock its like they just keep putting me on the back burner. One set of tires did come in but they sold them immediately without even checking with me. Even after I went in and paid for the tires which should have been free they still put me on the back burner. Brett the manager was in charge of all this. One lady by the name of Andrea told me on the phone that they would give me four new tires Plus put one on my spare at the low cost of $60 (the price of mounting/balancing) which was completely untrue. I will not be using this Firestone again. Still waiting on my tires.

Christopher Naughton

My five star rating is based on these reasons.. * Superior automotive knowledge and experience * Exceptionally friendly customer service * Employees show real interest in delivering great service to their customers Been here twice and i will continue to go back - these guys have the BEST service. My first trip in I presented them with an unusual problem; I broke a couple of studs off my wheel. The setup on my car has aftermarket wheels and spacers which required studs with a unique length. These guys really went above and beyond and had to call just about every parts supplier to get me back on the road. They were kind enough to give me updates during the process and had my car ready in no time. I really felt like my problem was important to them, and every person I interacted with at their shop was a real pleasure to speak with.

Ashley

This review reflects the customer service I received. I dropped my car off in the evening, knowing it would probably not be looked at that night. The next morning I received a call telling me that they had all the parts in stock and that my car would be finished that day. By 530, I had not heard anything, so I called and was assured that my car was being finished that evening and I would receive a call soon. No phone call. I called them, no answer. After calling again the next morning, my car was finally finished in the next couple hours. I expressed my frustration to the staff, as I was assured my car was going to be ready the previous day and I had missed an apppointment that morning because my car was not done on time. The lack of concern about their customers and the poor service will keep me from returning.

Andrea Mick

I cannot say enough good things about this place. Ive taken my car there for a lot of work in the last year and they are always honest, knowledgeable and professional. In the past, at other auto repair places, Ive felt as though I might have been taken advantage of as a female who doesnt know a lot about the functioning of a vehicle. At the James Island Firestone Ive never gotten that vibe at all. These are good people who are fair, shoot you straight and with respect. I highly recommend them for a number of services. (Ive had to take my car there multiple times for everything from new tires and brakes to a battery replacement and oil change, wiper blades, you name it.) Great experiences every time. Not to mention, they work super hard, and a LOT - even on Sundays. Thank you Firestone!

Warren Sloane

eh...prices are what they are. dont have time to drive around comparing but dont seem all that great. service, well I sat in the lobby for 20+ minutes before walking up to the desk to find that they needed my approval for an additional repair, would have been nice to to call or simply ask me to come to the desk instead of waiting in me to approach. felt like a waste of my time which is important to me. disappointed in the lack of awareness that their customers have timelines and schedules. not my first choice of place to get tires but it is what is and given the lack of options on James Island I will most likely be back.

Chris Davis

I wish I had read the reviews before going here, complete joke! I dont know where they find the mechanics, but they have no idea what they are doing. I cannot imagine how they stay in business either. DO NOT GO HERE! Incompetent, rude, would not return my calls, kept my vehicle for over a week to do a simple repair- THAT WAS TO FIX THEIR OWN MISTAKE! I cant even imagine the damage that has been caused to my vehicle as a result of their poor workmanship, and will be contacting corporate to file a complaint and recoup my lost money...

Kate Crisp

We had a flat and went to firestone to see if they could repair it. They did and then charged us $20 (a service that would have been free at Geralds). Currently at Geralds getting another tire fixed and they inform us that the tire that Firestone "fixed" is dry rotted and should have never even been put back on the car because it could blow at any moment. Firestone should have informed us of the quality of the tire before allowing us to drive off on an unsafe tire. Will never give them my business again.

Emily Bristol

These guys are great! Theyre may be pretty busy, depending on the time and day of the week you go, but they always take the time to explain to you what is going on with your car, what pieces and break down the cost. Theyve really done a great job of communicating with me and calling me to quote what needs to be done to the car before servicing. They take great care of my car.