AAMCO Transmissions & Total Car Care

316 Orange Ave NE, Roanoke, VA 24016, USA

Address:	316 Orange Ave NE, Roanoke, VA 24016, USA
Phone:	+1 540-344-1647
Site:	roanokearea.aamcocenters.com
Rating:	4.1
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed

Location

Photos 7

Reviews 8

Mike Poole

Our 2002 Ford Explorer was diagnosed with a Transfer Case issue. We were referred to Aamco by the repair shop that diagnosed the problem and they felt Aamco would be better able to serve us. We had actually used this Aamco before for another(unrelated) issue on the same vehicle. We dropped the vehicle off on a Saturday, and by Monday morning, I received a call suggesting that our tires were causing the problem, and that the Transfer Case was actually trying to engage because of a tire tread issue. They said they had seen this before, and would rather I experiment with this than spend a lot of money unnecessarily with them. At first I thought, "Are you kidding me?". Aamcos diagnosis was performed free of charge, and though I was happy for that, I was skeptical that this could possibly be the solution. BUT....two new tires, and two days later, we have had no remnant issues whatsoever. Based upon a review on the internet, apparently Ford Explorers from the early 2000s have an issue with even the slightest treadwear or design differences between the front and rear tires, and will try to engage the Transfer Case if it senses a tread issue. That was the case here, as our tire installer also confirmed. My wife and I are very thankful that Aamco recommended the tire solution first, prior to spending much more money on either another Transfer Case, or a component for the Transfer Case, not to mention installation labor charges. It is refreshing to find someone you can trust when large dollar amounts are at risk, especially when you are relying on them for knowledge you dont have when you walk in the door.

Anonymous User

My wife and I were recently passing through Roanoke, VA in the midst of a permanent move from southern Mississippi to New Hampshire when my wifes car (Honda Civic) developed an intermittent rattling under the hood. With the limited space, I could not find the source, but didnt want to take a chance on it being something major, so we happened into the AAMCO shop on Orange Ave. in Roanoke. Despite the fact that they were packed with business, they recognized a traveler in distress and immediately took the car into a service bay. The condition turned out to be very minor, so it was fixed and we were rapidly on our way. In this day one is fortunate indeed to find someone willing to go the extra mile to accomodate a stranger. The entire staff of this AAMCO were amazing, and the kicker was that after the problem was found and corrected, they would not accept payment for such a trivial repair. Major cudos to Mary Casey and her staff. May you prosper and continue to serve as an example to your community and to other entrepreneurs.

Phew Bar

I went here a year ago with my Lexus to have a free offered transmission check. The mechanic came back after 10 minutes and said he wasnt going to do the complete check since he could already tell my transmission was a loss. He adamantly stated that it was in such bad shape that I shouldnt drive it off the lot . I didnt believe him since it had only been downshifting hard and drove away. I have since given it 2 transmission flushes in the past year and it runs perfectly now with no other work having been done. Usually I dont leave reviews but this was such a bad call by a lazy mechanic I decided I would, had I listened to him I would have spent $2500 for nothing and I am sick of these places that say you need repairs done that you dont.

Jamie Coulter

We were traveling from NY to NC, when our transmission gave way in Va. Mary was the first person we met. With her energetic personality and her welcoming smile, she made us feel like everything was going to be ok. She even offered financing! Next we met Ryan. He told us what was needed, and then put "two of his best" on the job. Everyone who worked there took a minute to ask if we needed anything or say hello to our puppy. Mary even got him water. I cant even mention all the ways Mary helped, but i will say she treated us like family. We were out (with a new transmission) in about three hours. Thank you to everyone at Aamco for turning our crisis into just a "bump in the road".

Skylar Brown

So I went to the dealership and they told me something was wrong with my transmission gave me a quote for repair $4,000 dollars. So someone referred me to AAMCO went there they told me exactly what was wrong having nothing to do with the transmission, serviced my car and the problem cost me under 500 dollars. They are amazing and I would highly recommend them to any one!!!!!!!! Thanks Guys For fixing my Baby.......

Robert White

I discovered this AAMCO by accident. Fours hours away from home and I had to use these guys. The staff were all very fair in their pricing and sat down with me to discuss options, even when some of those options were not with this AAMCO. Everyone here treated me with compassion and generosity. They helped me find my way around Roanoke and listened when I explained my budget concerns. This AAMCO may be a bit out of my way, but I now have a place I trust to do any major work on my vehicles. If I was closer, I would run all my work through here. Thank you guys for all that you did for me and my family.

Mike Murphey

I had a bum transmission on my newly bought 2005 Nissan Frontier. It was a known issue with this model with automatic transmission. I limped into the shop. Dave knew of the issue, knew the steps to be made in repairing my truck. Very courteous and fair. Yesterday, I had an issue with one of the U joints getting real noisy, I took it in and even though the warranty had ran out mileage wise, they said they would repair it. Turns out it was the rear U joint, that was original, was failing. They repaired it anyway. No cost to me. Thanks guys.

Thea

If we were going to break down, we were fortunate enough to do so right in front of this AAMCO. Being from out of state we had no idea about the quality of service here. They were more than accommodating in allowing us to leave our vehicle there while they diagnosed what needed to be done. They told us we were not in need of a new transmission, which is what we had thought. The cost of the repair was very reasonable and their customer service was excellent. Thank you AAMCO for your honesty, customer service and affordability.