Gatti Automotive

Reviews 5

HE

Henry Dodd

My Jeep Liberty was having AC problems. When I went in for my last oil change at a tire and lube place (out of convenience) I asked them to take a look. 2 trips and $500+ later, I had a partially repaired AC that didnt work. On the way out, they said, "Oh by the way, this will be the next thing to break..." etc. and so on. I learned my lesson. They werent the right people for the job. They should have said so, but the lure of money is too great for some. Also shame on me for not seeking out experts. When I relocated to Roanoke, I was nervous about finding someone I trusted. After asking around and reading reviews, everyone consistently told me of the positive experience they have had with Automotive Radiator. I work long hours with few days off during the month. One Sunday, I called to leave a message, but I was shocked when someone answered the phone. In addition, the person on the other end asked if I wanted to bring it in that day (I didnt think they were open on the weekend). In any event, Josh asked me several questions and then asked about goals, budget, etc. After the initial assessment, he explained in plain, clear language what the issues were and what my options were for repair. He gave me a more than fair estimate compared to other places I had visited, and he completed the service that same day. He asked me to follow up in a week to ensure the repair was still correct. Even better than the fair price and excellent communication is the peace of mind they provide with the warranty. They stand behind the parts and work for either a mileage amount or a specified time frame, whichever works out to benefit the customer. I had to take it back later for a continued check engine warning. They checked the code, diagnosed a simple hose that had a hole in it, and sent me on my way with no charge after the repair. It was a simple thing for them, but to me, it speaks volumes for the type of business they run and the people running it. They are a model for customer service and pride in profession.

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Willis Toms

I met George, the owner of "AutoRad", Automotive Radiator and Air Conditioning Repair, in 2006. I was looking for a "mechanic" that was good with older Jeeps. I have an 89 Jeep Comanche Pioneer that I bought, new, in 89 and plan on keeping it. I was in a parts store, by chance, on Williamson Rd. and the guy there said "theres a guy up the street whose is supposed to be pretty good with Jeeps"...Thank You Mr. Parts guy !...even though, "pretty good", turned out to be a major understatement, and I found a Master Technician vs. a "mechanic". Anyway, I met George...and the rest of my review is a reflection of those written before mine...all good, and deservedly so. Since then, I have brought him, and his staff, my 2000-2001 Jeep Cherokee and, the "Starship", my awesome 94 Buick RoadMaster sedan, as well. I have, since meeting George, invested, heavily at times, in the repairs and maintenance of my aging, but, solid and reliable vehicles. I like my vehicles, and intend to keep them. I have a "mechanical" background, so know when a vehicles "issue" is "out off my league"...and its time to call George and his Staff. I admire his, and his staffs, attention to their business and positive-rapport-building attitude that, in my opinion (and obviously many other customers, as well) is unsurpassed by any other Service-Oriented business, Small or large. Even though I have a very good understanding of "the mechanics" of automobiles, motors, etc., I always listen to Georges "take" on any given problem...and a solution to that problem is found, and implemented. Thank You, George...and your Staff. This is a tough time to be a small business owner and I wish you well...You deserve it. So, Bottom Line, Folks (and thats what were ALL lookin for, right ? !)...Gotta problem with your vehicle, no matter what Make, Model, Year or condition...Talk it over with George, and his Staff...You might not always "like" what you hear...but it will be "the real deal"...you can ALWAYS count on that at "AutoRad" !

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Nathan Finn

Have been a customer for several years and I trust George and his teams expertise. Their customer service is warm, friendly, and thoughtful, and Ive never had any problems with the quality of their work. If you are operating on a tight budget like me (many of us are these days), they will work with you to develop a plan of action that best fits your needs and resources, including looking for used or refurb parts if that is what would work best. They have never done an "up-sell" to push me into a pricier product than I was comfortable with, like some mechanics Ive had. There are some places Ive walked into where they took one look at me, and my elderly car, and treated me like dirt (since they knew I wouldnt be able to afford any big-ticket work). Not Automotive Radiator. When there has been a mechanical issue Ive not understood, George and his team have patiently explained it to me, rather than taking a condescending attitude towards my ignorance. When my car broke down on a West Virginian mountainside, George took my call and spent most of an hour helping walk me through determining what had happened. Far more than their prices or their mechanical know-how, what strikes me about the folks at Automotive Radiator is that they really care that their customers have a safe and reliable car and the peace of mind it brings, and not just about making a buck. Its this attitude towards customer care that makes them #1 in my book.

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SA

Sam Fochtman

Once upon a time there was a place called AutoRad and it was THE place to get your automotive needs taken care of. Service was good, employees friendly. I took all my vehicles, company and private, and even suggested to all my peers and family that they do the same. Those days must be gone because even with appointments it seems they cant get anything done for me. Service is subpar at best. An appointment was made for an inspection in January. I took it in very first thing, right when the gates open. By the end of the day it hadnt even moved. I was subsequently promised, guaranteed even, that if I could drop it off another day theyd move it to the front of the line and get it done. That day came and again I was there to drop it if bright and early at 8 oclock a.m. Again I showed up at the end of my day to pick it up and to my extreme disappointment it hadnt moved. On top of all of that, they broke an axle on a vehicle of mine while doing some work that i ended up having to pay for. Moral of the story, if you enjoy paying for disappointment and empty promises then this is your place. But you shouldnt have to settle for that, should you? Its a shame when a lifelong customer no longer gets the attention they deserve. Now Im aggravated that Ive given them so much money over the years. 1 star is more than they deserve.

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Andrew Reece

Major shout out to Automotive Radiator & AC Inc. in Roanoke. My cars AC died two weeks ago, and summer has started to turn up the heat. I could bare it no longer, so I took it to a local garage...didnt have a good customer service experience. Went to another shop, where I was treated great, but the repairs for just the air conditioning repair were estimated at $850. YIKES. As a last ditch effort, I threw a hail mary and googled for an HVAC Auto specialist, and low and behold, found Automotive Radiator & AC Inc. Not being a car guy, I was patiently told what the leading AC problems were with my type of car, and how they would plan to fix it should I bring it in. Well, I went out on a limb, and took it in, with instructions to also rotate my tires, change my oil, and top off my fluids, and recharge the AC system if the repair was successful. The fine folks there did it all, and for under $530. If you read the reviews on this place, youll see why people have been coming there for years. Theyve been in business so long, that their original customers now have children that go there. Folks, if you live in the NRV and need honest mechanics who are friendly, intelligent, and have your wallet and your cars best interest at heart, you need to go here. Im not going anywhere else!

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