AutoZone

Address:	208 Penn Ave, Pittsburgh, PA 15221, USA
Phone:	+1 412-247-1460
Site:	autozone.com
Rating:	3.8
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 9AM–8PM

Location

Photos 71

Reviews 33

John Hoburg

I couldnt imagine that this place gets a good rating. TERRIBLE customer service. There is NO CUSTOMER SERVICE! I was there for at least 20 minutes to get a core charge credit. The person at the register didnt know how to handle the credit, so rather than kindly ask me to wait, he yells across the store for someone else to help him. And, of course no one shows. Waiting, waiting, waiting...and another guy shows at the register, who tells me to go to another register because thats where the credits are handled. I follow him there, and waiting while he 1) answers a store phone call while Ive been already waiting, and 2) TAKES A CALL ON HIS CELL PHONE FROM HIS MOTHER! Finally, another guy come over to help, and TAKES ANOTHER STORE PHONE CALL WHILE IVE BEEN WAITING. This guy didnt help either. He was wearing a different shirt from the other guys, and I HOPE that he wasnt the manager. He was terrible too! Everyone whom I encountered seemed that anyone coming into that store seemed like they were being burdened. Not one had any idea of what it means for good (at the least) customer service. Oh, and theres nothing fast about this place either. The employees here need to get OUT of the ZONE that theyre in. The owner should seriously consider taking a look at the employees at this store. Who reads reviews for an auto parts store? Probably no-one! My reason is to reach out to the management staff in order to make a change for THEIR business. These are the guys you have on your front line. Good luck!

Tamisha Terry

The customer service is okay. Every time I go theres this one employee that doesnt know anything about anything. Luckily for him his co-workers always save him and come to the rescue. They also have voluntarily put things on my truck that I was going to do myself, just to help out. The store is big, clean and has what I need in stock 98% of the time, the other times they have no problem ordering exactly what you need.

Matthew Eppley

Polite, professional and quick service. This morning George tested my old battery, determined it was bad and helped me to replace it in no time at all. I also feel that he helped me to get the best deal, as I was able to use my Triple AAA discount, and he was a nice guy to chat with while he was replacing the battery. I recommend this place. They are much more polite than Pep Boys.

Lauren Lampley

The guy, Matthew A., clearly didnt want to help me at all. He walked slowly and reluctantly out to check my battery and after telling me that it was bad, he just left me to stand in line again to buy a new one even though he was the one that was going to replace my battery outside. He was slow and not very friendly. The store itself wasnt very bad at all.

Vickie Yi Liu

The staff there are very kind and pleasant. However, their job skill is not as good as their attitude. They kept me waiting for 2 hours for a simple light bulb change and finally failed. They dont even know whats wrong with it. I feel really disappointed and angry for having waited 2 hours for nothing. 2 stars only for their being nice.

Shaveen Kumar

I had the check engine light on in my car so I visited AutoZone. I was greeted by friendly staff and within moments got the engine code checked and problem sorted out. The engine light code check was free too. Definitely recommend this place.

Anonymous User

Just dropped off a dead battery for recycling. They accepted it and would have provided credit toward a new battery if we hadnt already bought one.

Corey Brown

No one was working the counters while a line of 10+ people just stood there waiting for someone to show up.

Kyle Hupman

My battery completely died on my car. They had be up and running again in 20 minutes. Couldnt be happier!!

Jonathan David

Helpful brothas showed me the difference between a fuse and a relay lol helped me fix my power windows.

justsomecanadian

Sketchy neighbourhood but the store was clean and well maintained. The staff were also very polite.

Louis Rosen

Fast service and a great selection of auto parts and accessories cant beat their prices.