Maaco Collision Repair & Auto Painting

110 Harley Rd, Wilmington, NC 28405, USA

Address:	110 Harley Rd, Wilmington, NC 28405, USA
Phone:	+1 910-338-9580
Site:	maaco.com
Rating:	4.2
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 100

Reviews 5

Blake

I brought my car in to get a new paint job and my car has been repainted 4 times and still looks worse than when I took it in. The manager, Todd, has the worse attitude and does not try to fix the mistakes his team made unless you contact customer service. The first time my car was painted Alex told me my car had "texture" in the paint because I got a one stage paint. I then pay for upgraded paint because I was told that it would fix the problem. It didnt. I then had to contact Shamekia, the customer service representative who wasnt friendly or apologetic of my situation to get Todd to repaint it. MAACO then kept it for 15 days and when I got it back it still looked terrible. My raingaurds were flapping in the wind by day 6 and paint was chipping off my bumper by day 13. I took my car back to MAACO spoke to Alex and they were to repaint my car and not put the raingaurds back on since they didnt stay on. After 11 days I pick my car up and the only thing repainted was the bumper. When I go to MAACO 2 days after I pick up my car to address the issues Todd tells us he will be back in 10 minutes from the bank and had us wait 40 minutes for him to come back. Todd then tells me he is no longer warrenting the paint job and that it is acceptable to MAACO standards. If it were acceptable then why did he warranty the paint job the other 3 times his team had to paint my car? How do you not warranty a paint job you did? After asking these questions he demanded us to get off his property or he was calling the police. Todd has taken advantage of my wife and had her pay more money for the problem not to be fixed. He has no sympathy for the amount of money we have put into a rental for them to have this car over a month altogether. Todd is just a terrible person to be the face of MAACO in Wilmington with his inability to show sympathy and his terrible attitude when you make a complaint. I suggest doing research in this company before using them.

Anonymous User

I would like to take a few minutes to address the outstanding customer service from your location in Wilmington, N.C. After experiencing above and beyond exceptional customer service from Todd Atkinson and his manager Trey on one of our previous vehicle repairs; not only did they repair the dents it appeared that they cleaned the vehicle. After that excellent experience it was then, that I decided I would continue with having additional repairs on my Infiniti. What led me to suggest friends as well as myself to take their vehicle there; was after watching Undercover Boss and seeing you. I was highly impressed with you, your high level of commitment, dedication and compassion for not only the customer, but your employees as well. It is not often in life you encounter the high level of professionalism, compassion, sincerity, conviction of a business that you demonstrated at a workers level and I must say, seeing you resonated in a wonderful way. After being a hiring manager in the corporate world, I recognize dedication and outstanding customer service and far too seldom are employees recognized for the small things they do, which in reality make a huge difference. I would like to thank Todd, his manager Trey and staff for their outstanding work and exemplary high level of customer service demonstrated. It was obvious that they are committed to the company, and customers. In closing, thank you for employing enthusiastic dedicated customer service employees and I will continue referring others to your company.

B. C.

Not a good place to take your car AT ALL. Brought my car in at the beginning of the summer, expecting it the next week. They needed a part ordered which took a few extra days which included having the insurance adjuster come out which I understood. But after the part came in, it was excuse after excuse and everyday theyd said "your car will be ready tomorrow". Id call the next day and it still wasnt ready. Theyve gave us excuses we didnt understand such as "were shutting down because of bad weather" yet it only rained OVERNIGHT. We didnt get hit by a hurricane. So that made NO sense. "A car accident on market st knocked out the power" and then "we need to take it across the street to get it on a frame adjuster" to adjust something they didnt even explain to us ?? Had my mom call two days ago and they said come the next day at 4 and itll be ready. So my fiancé and mother went to get my car while I was at work and they actually got there late around 4:30 but the car didnt even have the fender on!! The paint on the bumper, hood, and door does not match the original color of the car so now I have a cream colored bumper, hood and door and a white car. The new bumper has a dent in it from them, a chrome piece to my fog light is missing, the hood was put on wrong because now theres a 2 inch space from the bumper to the hood, they crammed the bumper on and you can see where they did it too. I am not happy with Maaco. I waited all summer for my car to come out like that !? I will be calling the owner of that store.

Spence Hackney

I had a pretty difficult time dealing with this company. I bought their top of the time paint job. The pricing on it was a few hundred more than what it said on the wall. They said it would be a week and I got my truck back just over 2 months later. The first time I went to see if it was the wrong color. They said that they mix the paints by hand and this was the cause of it. There were other problems too, such as a 3 inch long run in the fender. They did repaint it and got closer to the right color (though still not exact) but by this time there was so much over spray that it just looked ridiculous. The badges were in the wrong places and one was missing. In the end they mostly fixed the issues. There are still runs and my door jambs are hand painted. I felt like they never really worked on my truck unless I called them. I ended up having to go by there 5 times and I probably called a dozen times to get it done. If you do use Maaco just understand that there will be many imperfections in the finished product, expect a poor color match, and plan to call them often to keep the process moving along. On the upside the staff was friendly and kind throughout the process.

Heather Michelle

The experience I personally had this morning as of 30 minutes ago at Maaco was atrocious. I witnessed my friends mother being cut off verbally abused berated and then threatened to have the police called on her. My friend has had to return this place 4 times due to the lack of quality in her paint job. The manager himself admitted to only doing some of thr work claimed to be done (which was already paid for by client) and when the mother said thank you thats all I needed to know youve been recorded he lost it. Proceeded to use the "f" word and yell that he was calling the police. This all transpired in front of Two other customers who stood in shock and disbelief as it is so hard to even imagine that this was really happening. But it did. I would never bring my business here these people are awful and try to get over on anyone they can. BUYER BEWARE