U-Haul Moving & Storage of Osgood

5200 Veterans Blvd, Fargo, ND 58104, USA

Address:	5200 Veterans Blvd, Fargo, ND 58104, USA
Phone:	+1 701-492-8900
Site:	uhaul.com
Rating:	3.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 15

Matt Brown

Rented a pickup for one night of moving a piano with my own trailer. Equipment worked well and everything got moved okay. When I looked at my bill in my email it showed they charged $80 and I should have a $17.22 cash refund. I never was issued a refund to my debit card. I called the location and was told to call back the next day to talk to the manager. I called back the next day and the manager was not there. I asked if the refund could be put back on my card ... but the UHaul employee hung up on me. I called back but nobody answered. I got sent to customer service. After waiting on hold for a few minutes I was greeted by a kind lady whom I explained the issue to. She said I would get a call from the manager of that store. The next week I get a call from the manager of the store who leaves a message on my phone explaining they "send a check to people they cant get ahold of or people that dont come in to get their cash refund." So, I patiently wait for my check to arrive in the mail. A week later and no check in the mail. I call customer service and get greeted by a very kind lady. She looked up the account information and verified the check was issued to me but for some reason was never sent to me in the mail. I complain that this is ridiculous to have this much hassle over $17.22, she agrees. I explain I want a full refund of the $80 to cover the time I spent on the phone trying to get my money back. She said she will try. The manager finally emails me and says this: “Sorry for the confusion. I have credited your card back $17.22. Thank you for using U-Haul.” That’s it … nothing about the check they forgot to send or anything. They didn’t even say they were sorry for the massive mistakes and didn’t thank me for my time. I should get a full refund from UHaul for this unprofessional service. I will never be a UHaul customer again, it will save me some headaches! Never go to this location and rent anything because they will probably mess up something in your bill. Unbelievable.

Lindsay

I will never be using U-haul again for my moving needs. Horrible experience using this location of U-haul for their U-boxes. I recently moved to the area, and experienced extremely poor customer service ranging from the delivery of my U-box being a hassle,and treated disrespectfully, to getting charged repeatedly (even after I was taken off auto-pay). When I called U-haul to inquire and inform them of these charges it was such an ordeal and finally they said someone would get back to me within several business days. However, they never left a message nor a call back number. Trying to get a hold of a representative is near impossible at this location, even when you leave a clear message and phone number. I had to call multiple times to finally get a hold of someone, only to be treated rudely over the phone, about *their* mistake in overcharging me. Its been almost nearing a month and my issue is still not resolved. Not worth the stress and hassle using U-haul. Very unprofessional service and unacceptable behavior. One would think U-haul, being a widely-known moving and storage company, would want to strive to bring ease and peace of mind to clients. However, this is not the case.

Jeff Olson

If your looking to pay for a storage unit and want all of your belonging to sit in water this is the place to go. Had a facility rented for 2 months during the summer months and had a pleasant surprise of finding out that all my stuff had been sitting in water due to a leak in the unit or poor drainage of the facility. All of my belongings were sitting on heavy plastic to protect it but with the amount of water in the facility it did not matter. Uhaul will not reply and their insurance is owned by Uhaul so do not expect to get any help or any reimbursement of any kind. At this moment I am out 10K in personal belonging damage and still had to pay my monthly storage unit rent. Its great, you pay and their facility is so poorly constructed/managed it will ruin your belongings and YOU PAY FOR ALL OF IT!

Anonymous User

I had a terrible time working with Fargo Storage. They are very hard to get a hold of via phone, they dont return messages, and their office hours are not reliable. I went to their south office many times to sign a lease during there regular hours to find the doors locked. The prices are good if you could actually get a hold of them. I would NOT recomend.

Keith Johnson

Terrible customer service. Placed an order for a truck at this location. They never called or contacted us further about the order. When I called to confirm the truck this evening, the representative told me that my truck was actually at the Main Avenue location. She then blamed the Main Avenue location for not contacting us.

Kal Skadberg

Ive used this location a couple times for local moves and the customer service has been wonderful. Every time that Ive gone into this nice looking and clean store to purchase supplies, the staff is really helpful and pleasant. I cant say this about every U-Haul location but this one really shines!

ND Whitetails

The old lady with the tattoo on her hand was extremely rude both on the phone and even worse in person.She acted like I ruined her day by even showing up. She also signed me up without my consent for the insurance.

H.G. Wells

They upped their game. Very good customer service! There were three of them out at my truck trying to help me get my lights to work. Turns out it was on my end: a fuse.

Dustin Seibel

This store is new, clean, and has pretty much everything you need for moving at reasonable prices. The customer service at this store was superb.

Jeri K Riddle

Well organized and fast service. Friendly staff!

Jason Ridley

Friendly service, but slow.

Kevin Willms

Awesome staff

ryan greskoviak

Great service

Faysal Yusuf

52 good