Public Storage
| Address: | 22800 Miles Rd, Bedford Heights, OH 44128, USA |
| Phone: | +1 216-220-7978 |
| Site: | publicstorage.com |
| Rating: | 4.7 |
| Working: | 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM |
Location
Photos 14
Reviews 29
AV
Avery The King
Maria is great! I had just driven from NY to get storage. While she was helping me, everyone seemed to come thru the door at the same time to pay their bill and ask long dumb questions... I wasnt in a hurry so I waited patiently. She was by herself but handled everything and everyone with skill. The only problem is with the parking. It can be a serious issue if more than 5 cars try to park. Maria gets the 5 stars. Parking gets 3 or less. *** READ MY UPDATE*** Maria may get the stars but this place and the company in general does not get 5, I assure you. Ill keep the five stars here as well as everybody else is doing but Im sure at the end of four five months its going to go to one like my rating has gone to: 1 star.
BL
Blake Walker
Im new to the area and needed a storage unit, it was an easy and pleasant experience. I started the process online the night before and took the time to think about the amount of space I would need and the pricing, Its right off the highway which is convenient for me. Im big on not wasting anyones time including mines. I set an appointment up online and the site manager called the next morning before my appointment time which was great customer service I thought. Its been effortless and no hassles, I have no complaints. It was GREAT customer service thanks to Andie, she should get a raise, extremely pleasant to conduct business with!
AL
Alicia A
Encountered a horrible experience with Public Storage at 2719 Morse Rd, Columbus, Ohio and was completely misinformed which ultimately brought me to the Bedford Heights location. Andie was a angel and went above and beyond the call of duty to help solve my issue. After previously spending over an hour of my time and 30 minutes on the highway, Andie was able to help me in two minutes. I wish more of your Public Storage employees possess the customer care attitude that Andie has or at least the desire to attempt to help. She is truly one of your best representatives.
ST
Stephanie Kravitz
I worked with Rachel. She was excellent! I would have given 5 stars but honestly I got sick in the office from the thick smell of cigarette smoke. Obviously it has nothing to do with the space you are renting but its the first impression of the property. The smell was so bad it made my throat burn. I am not a smoker so this bothered me very much. It was my first impression and last impression since I got home and had to shower because my husband said it smelled like I went to a smokey bar.
TA
Tanya V
This was my first time ever having to use a storage facility, and my experience was great! I was impressed with the staff and the property itself upon my first arrival over a year and a half ago. The staff was always, always pleasant and engaging, and helpful. The actual storage facility was always clean in appearance. Even though I will no longer have use of them, I will always recommend this facility specifically to anyone in the future! Even checking out was flawless!
KE
keila jaudon
My service experience has been exceptional the staff is great they even give costumer reaction a fair thought...especially maria she is always very knowledgeable and pleasant as for every other p.m. ive encountered at this location just my words of encouragement to keep up the good work thanks
JU
Judy Tutwiley
I came to Public Storage looking for storage space. My experience with customer service was excellent. Alison was my customer service person and she answered all of my questions and concerns. She explained the rules, hours, and payments to me. I am happy with my experience.
LA
Lamar Bigsby
The service was great and the workers were very knowledgable of all questions I needed asked. Overall, public storage is an excellent place regarding the quality storage goods. Ive already recommended 5 friends. Keep up the great work!!
DO
Donald Wertz
Very friendly staff but they just keep changing the policy, they start out at one price and keep adding things on. I just got a letter saying there is a $20 increase, ridiculous! Ill have my things out of there soon!
DE
Desiray Searles
Had a horrible time moving....was lied to then we came to public storage had a wonderful staff Tatiana was very nice and helpful made my day so much better after all the lies I got told the rest of the day
TR
Troy Woodard
Amanda made it very easy to check out of the storage. She has a great personality and is very friendly and personable. She has excellent customer service skills. I had a great experience.
JO
Joslyn Walsh
I came to this location just looking at pricing of different size units. Jasmine was very helpful and curtious. If I do end up with Public Storage I will definitely come to this location.
ST
Stephanie Ku
Staff is great! Lashawna and Krystal were very helpful, place is clean, and I got in and out with no problems. Great rates too, cheapest I could find and theyre always doing promotions.
JO
Joe Jones
Tatiana She was helpful very professional, got me checked in and out. No hassles no problems. I will do business with her any day of the week I wish everyone was like her.
WI
Wilf Arragonez
I when in for information about storage even i dont need the storage until next month the information i got was excellent Maria was ready helpful. Great customer service.
BI
Bill Bobagin
ok place to rent. not much to do with it. truck rentals would help. cameras and nice nice work done on the storage spaces. friendly people in the office areas.
WH
Whitney Aebig
Thank you Amanda for helping me with my account. She made my payment easy and I forgot my code. She helped me with that too. Shes an asset to your company!
RE
Reggie With
I had a great visit there Tatiana was so helpful and nice and Very patience even tho the office was very busy she did a great job she deserve a raise for sure
LO
lori miller
ALison and brinee were very nice and good. used storage unit to move tings into bigger house. locker was very good size and could unload it very easy.
TO
Tom riffle
krystal was very helpful wiht my storage unit. she helped me get into it when it was stuck and told me my code so i can move my friend stuff out it.
CA
carla gonzalez
I have my storage place in different state. I have come here couple times to make my payment and Maria always give me and amazing customer service.
JO
john davis
THought alison and krystal were awesome. The gate was broke and they fixed it in like 2 mins. thank god. very good prices from shopping around too.
RI
ricky moorer
Alanna help me with the storage of my items she was great and very helpful. I will never have a problem doing business here. Thx alanna
RI
Ricky Lertzman
Greart staffd. Andie was wonderful and helpful. She explained the policy so it was understood. A big 5 stars for Andie & the location
AN
Andrea Thoennes
I had a wonderful experience at the Public Storage on Miles Road in Bedford. Allison was extremely helpful and delightful!
TA
Taylor Banks
Yo! Shouts out to Delan and Amanda and Tatiana. Appreciate da help yall gave me. Real simple and quick. Keep doin ya thing.
AB
Abdul Rashid
the service and facility was great. Brinee and Delone were incredibly helpful and professional. Great service, Great people
LA
laurel davenport
Delon and Tatiana were very friendly and helpful...this location is defintely better than the location on west 117th
SH
shante hawkins
Very nice with reasonable prices, Debbie was a great help. Very good with answering all questions. Nice service
Other organizations
Photos
