U-Haul Moving & Storage of Downtown Jacksonville

400 W Ashley St, Jacksonville, FL 32202, USA

Address:	400 W Ashley St, Jacksonville, FL 32202, USA
Phone:	+1 904-358-9909
Site:	uhaul.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 16

Debi Sunshine

THIS PLACE IS "INFESTED" WITH RATS!! IT WAS SO DISGUSTING AND SO DISTURBING TO FIND RAT URINE AND SO MUCH RAT FECES ON ALL MY FURNITURE AND ALL MY CHERISHED BELONGINGS. THE RATS CHEWED THROUGH MY TAPED BOXES AND LAID THEIR BABIES INSIDE THE CUSHIONS OF MY LEATHER COUCH :-( THEY DESTOYED EVERYTHING I OWNED. THE EMPLOYEES ACTED LIKE THEY HAD NO IDEA THEY WERE INFESTED WITH RATS. AFTER DISCOVERING THIS PROBLEM I TOOK NOTICE OF ALL THE RAT TRAPS THEY HAVE AROUND THE INSIDE OF THE BUILDING. I PAY A MONTHLY NSURANCE FEE, SO I SHOULD BE COMPENSATED FOR EVERYTHING I LOST!!

Anonymous User

Paid for a storage for 4 months, went to get my things out and all my stuff was gone! Everything from brooms to a surround sound system... Due to the fact that the place is so locked down it had to be an inside job. I called and she said their cameras dont go back far. They are shady people do not do business with them. Im positive one of them stole my things. No one is going to risk getting caught to steal a dust pan out the corner. You would just take the stuff that looked expensive. Everything was gone and the storage was swept out.

Mario Aycox

Unless, Bryan is working the customer service at this this establishment is atrocious. I recently got a unit here because the location was conveniently located next to my work and home. If I would have know that I would have door shut on my face by staff and homeless people approaching me for money; I would have reconsidered. While I understand nothing can be done about the homeless; I reiterate that their choice is staff is horrendous. I will NOT be recommending ANYONE to use this facility.

Ka Ng

Standing at the door right now on a Monday 6:08pm. Open sign is on. Door is locked, no one inside. I ordered online to pick up at this location, did not get any of my products. Management is nowhere in sight.

Keda P

Great location, good customer service. I rented a unit here for 11 months. My things had rat feces and urine all over my bags. Hey what can I say!? Other than that the rates are good.

Street Rat

Friendly Staff, Angel Yarborough was amazingly knowledgeable, sweet, as well as professional. She definitely deserves a raise! More professionals like her are needed worldwide!

David Eison

Cant rely on, they dont honor reservations. Reserved truck days in advance, confirmed twice, showed up on time, and they had given it away.

Clive Fernet

Decent pretty secure and locked tight have used the facilitys for about 2 years now

trae matthews

They are always helpful and. i definitely recommend

Thom Gilbert

The staff is direct and very easy to work with.

Charles Barnes

Be nice if it this facility was 24 hours.

Pat Fields

Very straight up self-storage.